Cruzeirosafaris.brochure

A B O UT U SCRUZEIRO SAFARIS IS REGISTERED & INCOPORATED IN THEREPUBLIC OF KENYA, UNDER THE COMPANIES ACT (CAP.486)

SINCE SEPTEMBER,2004.

Our Mission:To be the leading tour and safari operator both in quality, serenity andconservation through self and partnering with our customers to develop thegreen areas in Kenya and protect our diversified cultures.

Our Vision:To inspire people both locally and internationally in exploring our country(Kenya and the world) and experience first hand the environment andwildlife so that they may have good intents to preserve them for futuregenerations this will increase revenue and value for investment to ourshareholders.

Our Main Aim:To Provide, equip and educate our clients with first hand information andknowledge of tourism products concurrently with quality services that areeffective, efficient and reliable, thus promoting the face of tourism status toKenyan Citizens and the World citizens which eventually leads to growth ofthe social economic status of the company, the staff, suppliers and thecommunity.

Brand Identity:The company logo bear a broad C with a Star in the middle C-is the capitalof Cruzeiro and the Compass star – envisions the world.

Licence:Ministry of Tourism class A(14),C(3) and B(4) only of the first schedule:Tour Operator, Professional Safari Photographers, Offering Camps andcamping equipment for hire and Hotel Booking office and Travel Agent.

Membership:Kenya Association of Tour Operators (KATO) since 2009.

Resource Site:Www.cruzeiro-safaris.com

Contacts:Tel:+254(0) 20-7789196 Fax: +254(0) 20-7786382Mobiles: +254722370833 / +254710729021 / +254710230632Address: P.O. Box 5355-00200 Nairobi, Kenya.

Location:We are located on Mumias South Road, Buruburu Shopping Centre,Visions Place, 2

nd floor

O U R S E R V I C E S

CITY TOURS-SIGHT SEEING

SAFARI PACKAGES – Kenya, Uganda &Tanzania (FLYING & ROAD)

HOTEL ACCOMMODATION

MEETINGS/INCENTIVES/CONFERENCES &EXHIBITIONS (MICE)

VERY IMPORTANT PERSONS (VIP SERVICES)

TRANSPORT & AIRPORT TRANSFERS

AIR TICKETS - ALL MAJOR AIRLINES

CORPORATE SOCIAL RESPONSIBILITY (CSR)

C I T Y T O U R S – S I G H T S E E I N G

A collection of short tours for people who do not have so much time to spare but yet are in need to experience the best that Cities and Town in Kenya have to Offer. Some of these tours are scheduled for theevenings thus enabling you to attend to them without interfering with your day time programme.

Nairobi Being the major City where most of these tours are scheduled to take place. Nairobi is the capital city of Kenya and is 160 Kms (100 miles) from the equator. The name "Nairobi" comes from the Maasaiphrase Enkare Nyirobi, which translates to "the place of cool waters". However, it is popularly known as the "Green City in the Sun" .Its principle landmark buildings, museum, game parks, hotels and resorts area must see when you visit the city.

CZ 01- Nairobi City Tour/ National MuseumDaily / 3 hrs /1400hrsTour the principal landmarks, the Parliament buildings,City market, National museum and snake park

CZ 02-Karen Blixen/Giraffe Centre and CraftCentreDaily / 3 hrs / 1000hrsTour the Karen Blixen museum, The giraffe Centreand any craft centre within the environs of Karen.

CZ 03 - Nairobi National Park Daily / 5 hrs / 0630hrsNairobi National ParkNairobi National Park lies 10 kms (6miles) from the heart of the capital. It was established in1946, 114 kms (44 sq miles) of pristine savanna with alarge stock of migratory game and lies between theNairobi-Mombasa railway and the garden suburb ofLangata. It is open on its south-east perimeter and herethe Kitengela Conservation Area allows a corridor for thenatural migration of the game which takes place with theseasonal rains.

CZ 04 - Bomas Of Kenya Daily / 4 hrs / 1400hrsEntertainment by various cultural dancers and later and anorientation of various tribes of Kenya at the grounds of theBomas of Kenya.

CZ 06 - Lake Nakuru Express Daily / 0730hrs / Full dayEnjoy a variety of Kenya's birdlife on the beautiful lakes of the RiftValley, where animals graze on the shoreline. Flamingoconcentrations vary according to season.Lake Nakuru a shallow and alkaline lake on the bed of the Great RiftValley has earned its fame as the home of the greatest bird spectaclein the world - a myriad of often more than a million pink flamingoswhich seasonally use its waters to feed on the abundant algae whichthrives in its shallow warm waters. It lies 160 kms (100 miles) fromNairobi by road.

CZ 07 - Nairobi National Park / Carnivore / Bomas Of KenyaDaily / 0630hrs / Full dayA great combination for people who have very short time inNairobi.

CZ 08 - Mrs Mitchell's Tea Farm Daily 1000hrs / Half daySituated at 7,200 ft in a truly magnificent garden with viewsto the Ngong Hills and Kilimanjaro, Kiambethu farm is thehome of Mr & Mrs L. Mitchell.

PAXTU TOUR – GUIDES & SCOUTSVisit the Resting place for both Lord Robert Baden Powelland Olave Baden Powell with lunch at Nyeri and visitPAXTU as well. Must have full uniform.

CZ 65 - Carnivore (Lunch or Dinner) Daily / 1230hrs & 1900hrsDinner or lunch at the Carnivore Restaurant. Famous for it'ssucculent steaks, Barbecue dishes and huge variety of gamemeat. The Carnivore has almost now become one of Nairobi's"must" and as much a tourist attraction as the NationalMuseum! A 20-minute taxi ride from Nairobi's city centre, theCarnivore Based on the Brazilian concept of an open coal fire,the focal point of the main restaurant, an enormous variety ofmeat, is roasted on huge metal spears and then carved at thetables on to piping hot plates. Fresh salads, unusual sidedishes and assorted tasty sauces accompany beef, pork,lamb, goat, sausages, quail, chicken, gazelle, hartebeeste,zebra, wildebeeste, and occasionally crocodile . If you haveany room left after all these unlimited servings, a variety ofpuddings are on offer before mugfuls of Kenya coffee herald atthe end of the meal.

SAFARI CAT SHOW & DINNER 1800hrs/ Wednesday &Friday and SaturdayEnjoy the safari cat show and dinner at one sitting theAfrican Rhythms are something to listen and enjoy – youwill never have exhausted the rhythms of Africa.

S A F A R I P A C K A G E S - B Y R O A D

CZ 09-(2days) The Aberdares stay at either Treetopsor The Ark Daily/ 0900hrs / I Night / 2 DaysDay 1 - Drive north to your base hotel in the Aberdare'sin time for lunch. Transfer to the Ark or Treetops forafternoon and night game viewing not driving. (LD).Day 2 - After breakfast return to Nairobi arriving ataround midday. (B).There are only 2 lodges in the park1. The Ark2. The Treetopseach has a unique history but you can only be there tounearth the secret behind each one of themA 4x4 wheel drive is defintely required for gameviewing in the Aberdares National Park. Besure tocarry warm clothing as sometimes its get very coldduring the night.

CZ 12- (04 Days) Lake Nakuru Park / Maasai MaraReserveDaily / 0900hrs / 3 nights / 4 Days - can also depart at1400hrsDay 1 - Drive to Lake Nakuru National Park. Gameviewing drive around the Park, Lunch at the lodge.Afternoon game viewing drive returning to your lodgefor dinner and overnight. (LD).Day 2 -Drive across the floor of the Rift Valley and theLoita Plains to the Maasai Mara National Reservearriving in time for lunch. Afternoon game viewingsdrive returning to your lodge / tented camp for dinnerand overnight. (BLD).Day 3 - Full day in the Maasai Mara with earlymorning and afternoon game viewing drives. (BLD).Day 4 -After breakfast return to Nairobi arriving ataround midday. (B).

***NB: Accommodation is in Upmarket lodges forabove prices.

Please note there are other numerous lodgesavailable for accommodation in the Maasai Mara andit all depends on your taste of quality service andspending power. In addition there are other privatecamps that can cost twice the price of the above. Allin all do let us know your budget and we shallendevour to give you the best price.

SAFARI HOLIDAY TO KENYA SPECIFICALLY DESIGNED FOR GROUP

DAY 1: Arrive in the morning and drive to treetops in the Aberdare National ParkDAY 2: Drive to Lake Nakuru national park overnight at the Lake Nakuru Lodge orSarova Lion Hill LodgeDAY 3: Depart to the Maasai Mara national reserve overnight stay at Mara SarovaTented camp.DAY 4: Full day in the Maasai Mara national reserve with morning and afternoon gameviewing drives overnight at the Mara Sarova Tented campDAY 5: Depart for Nairobi overnight stay at the Panafric HotelDAY 6: Day spent visiting places of interest and lunch at the famous Carnivorerestaurant, later transfer to the airport for your onward flight or your hotel.DEPARTURES: 5. **************************************************************************** 6. April 16th - 21st, 2011; Per person USD999; Single room USD999 7. May 15th - 20th, 2011; Per person USD999; Single room USD999 8. June 12th - 17th,2011; Per person USD999; Single room USD999 9. ****************************************************************************************** 10. July 10th - 15th, 2011; Per person USD1399; Single room USD1699 11. August 10th - 15th, 2011; Per person USD1399; Single room USD1699 12. September 18th - 23rd, 2011; Per person USD1399; Single room USD1699 13. October 02nd - 07th, 2011; Per person USD1399; Single room USD1699 14. ******************************************************************************************* 15. November 13th - 18th, 2011; Per person USD999; Single room USD999 16. December 12th - 17th, 2011; Per person USD999; Single room USD999please quote code: PROMOGROUP, so that we can apply the rates for this tour.Children are charged 50% of the adult rate.

Safari Ndovu by Road (6 days) (Ndovu isswahili word for Elephant)Day 1Depart for Amboseli National Park arriving intime for Lunch. Embark on an afternoongame viewing drive returning to the lodge fordinner and overnightOvernight: Oltukai Lodge or AmboseliSerena Safari Lodge

Day 2Early morning wake up call.Early morning game viewing drive returningto lodge / camp for full breakfast. Relax atthe camp / lodge. Lunch. Afternoon gameviewing drive returning to the lodge / campfor dinner and overnight.Overnight: Oltukai Lodge or AmboseliSerena Safari lodge

Day 3Breakfast- Later, depart for Lake Nakuru viaeither the Carnivore or Laico for luncharriving in time for afternoon game drive atLake Nakuru National park. later proceed tothe lodge for overnight. One of the greatestorthronological site on the face of the earth.Overnight: Lake Nakuru Lodge

Day 4Breakfast- Enroute game drive out of thepark and depart for Maasai Mara arriving intime for lunch. Afternoon game viewing drivereturning to the lodge for dinner andovernight.Overnight: Keekorok lodge or Sarova MaraTented Camp

Day 5Early morning wake up call. Early morninggame viewing drive returning to lodge / campfor full breakfast. Embark on a full day gamedrive returning to the lodge in the evening forovernight.Overnight: Keekorok Lodge or Sarova MaraTented Camp

Day 6Breakfast- Later depart for Nairobi arriving ataround midday.

S A F A R I P A C K A G E S - B Y A I R - PLEASE REQUEST FOR CURRENT RATES

Sweetwaters TentedCamp (Mount KenyaRegion)

Mara Serena Safari Lodge(Maasai Mara NationalReserve)

Non Residents

2 Nights Package: US$ 720Extra night: US$ 280

1 Night Package: USD$ 620

East Africa Residents

2 Nights Package: Kshs.47,500Extra night: Kshs.14,500

1 Night Package: Kshs.33,00

Non- Residents

2 Nights Package: US$ 820Extra Night: US$ 320

1 Night Package: US$ 650

East Africa Residents:


1 Night Package Kshs.36,500

Amboseli Serena Lodge(Amboseli National Park)

Kilaguni Serena Lodge (TsavoWest National Park)

Non- Residents





1 Night Package: Kshs.34,000

Non- Residents





1 Night Package: Kshs.36,500SRS US$ 60 per person per day and East African Residents Kshs.2000 per day

Packages include: Full boardaccommodation, Return flights fromNairobi, Local Departure Taxes,Airstrip Transfers, 2 game drives perday. (Option of night time game driveat Sweetwaters in lieu of a gamedrive). Hippo Pool Breakfast at Maraand Bush Barbecue at Amboseli.

D A Y E X C U R S I O N S F R O M M A A S A I M A R APrice range USD390 – USD485The adventure begins just before dawn. Departure is from a perfect naturallaunch site behind Little Governors’ Camp, and flames from the hot airballoon burners light the darkness as the crews inflate their craft. The first,pink tongues of sunlight flicker across the skies as the hot air balloon fills,then rises. Suspended in a basket beneath the rainbow-coloured canopy,you’re off for a game-viewing adventure with an entirely different perspective.What amazes most first-time balloonists is the absolute stillness: the silenceas you float above the plains, the forest and the rivers of the Masai Mara.Even if you’ve flown elsewhere, this is a unique experience.

The flight lasts an hour or so, drifting wherever the air currents take you, andwith ample opportunities for photography and video filming.

Then your Kenyan Hot Air Balloon Safari finishes with a flourish. In the timehonoured tradition of balloon flights the world over, you toast your return toearth with a champagne breakfast, cooked wherever you land. The BalloonSafari ends with some leisurely game viewing on the way back to Camp.

It is a tradition of Governors’ that each passenger is presented with acertificate signed by the pilot to commemorate the flight.

Price determined on seasonal basis but range from USD450-USD685 perpersonThe fishing in Lake Victoria is exciting, and both Nile Perch and Tilapiacan be caught.

There are a number of fishing boats, which have been well equipped fortrawling for Nile Perch. The Nile Perch is the king of the lake’s fish. It cangrow to 1.8 metres (6 feet) long, and weigh 140 kilograms (300 pounds).Fish of 5 to 15 kilos are regularly caught, and are delicious eating.

We have all of the necessary fishing tackle that you require, and our well-trained boatman will give you all the help that you need.

In the shallows there are Tilapia, which can be caught either amongst thereeds from one of our boats, or off the jetty. Casting for Tilapia at sunset,with a glass of chilled white wine, is a pleasant way to spend an evening.

Whilst you are fishing you can enjoy the bird-life resident along the lakeshore, the families of otters amongst the rocks and colourful Luo fishingvillages along the shore. You can then savour your freshly caught fish forlunch or dinner, prepared by our expert local chefs.

U G A N D A – G O R I L L A T R A C K I N G

Day 1:Arrive Entebbe and drive to Kampala – 45 minutes. Check in at yourhotel for dinner and overnight.Overnight: Hotel Africana ( Bed And Breakfast)

Day 2:07:30hrs: After early breakfast, depart for Kisoro (Bwindi N.P) Brief stop at the Equatorline crossing for photos.14:00hrs: Lunch break at Kabale white Horse Inn.15:00hrs: Proceed to Kisoro and arrive in the evening – 18:00hrs. Dinner and overnightOvernight: Travelers Hotel – Kisoro.(full board)

DAY FOR GORILLA TRACKINGDay 306:00hrs: Early morning wake up call. With packed lunch, depart after breakfast for your gorilla tracking expedition – drive takes about an hour to the start of trekking.Return to your hotel at for dinner and overnight.Overnight: Travellers Hotel – Kisoro (full Board)

Day 4:08:00hrs: After breakfast check out and start on your journey back to Kampala. Drive viaLake Bunyonyi crater lake for spectacular scenery.14:00hrs: Lunch break at Mbarara.15:00hrs: Proceed to Kampala.18:00hrs: Arrive Kampala in time for dinner and overnightOvernight : Hotel Africana (full board)

Day 5:0630hrs: Breakfast.0730hrs: Transfer to Entebbe airport**please note local operator will advice on best pickup time5 day package that includes 1 full day Gorilla tracking plus permits, includes 2 nights ata Kampala hotel on bed and breakfast.

Each of 2 people USD1722 and Each of 4 people USD1399 VALID UNTIL 23RD December , 2011

Ngorongoro Crater

LAKE MANYARA, SERENGETI NATIONAL PARK & NGORONGOROCRATER - 4 DAYS

Day 01:Leave Arusha at 08:30 or 1400hrs drive to Lake Manyara National Park withpicnic lunch, game viewing in the park. Dinner and overnight at Lake ManyaraHotel

Day 02:After breakfast, drive to Serengeti National Park with picnic lunch game drive enroute. Dinner and overnight at Seronera Wildlife Lodge

Day 03:After breakfast, morning game drive in Serengeti National Park, after lunchproceed to Ngorongoro via Olduvai Gorge. Dinner and overnight at NgorongoroWildlife Lodge

Day 04:After breakfast, descend to the crater floor with picnic lunch for crater tour; lateafternoon drive back to Arusha

INCLUDED:Transport, all park entry fees, crater service fees, accommodation meals in thelodges as per itinerary, service of English speaking driver guide and 1 litres ofbottled mineral water per person per day.

S A F A R I I N T A N Z A N I A

LAKE MANYARA, SERENGETI NATIONAL PARK & NGORONGORO CRATER – 5 DAYSDay 01:Leave Arusha at 08:30 or 1400hrs drive to Lake Manyara National Park with picnic lunch,game viewing in the park. Dinner and overnight at Lake Manyara Hotel

Day 02:After breakfast, drive to Serengeti National Park with picnic lunch game drive en route.Dinner and overnight at Seronera Wildlife Lodge.

Day 03:After breakfast, morning and afternoon game drive in Serengeti National Park. All mealsand overnight at Seronera Wildlife Lodge

Day 04:After breakfast, morning game drive in Serengeti National Park, after lunch proceed toNgorongoro via Olduvai Gorge (optional). Dinner and overnight at Ngorongoro WildlifeLodge

Day 05:After breakfast, descend to the crater floor with picnic lunch for crater tour; late afternoondrive back to Arusha

INCLUDED:Transport, all park entry fees, crater service fees, accommodation meals in the lodges asper itinerary, service of English speaking driver guide and 1 litres of bottled mineral waterper person per day

NOT INCLUDED:Tipping and gratuities, all items of personal nature, Olduvai Gorge fees, non alcoholicbeverages, visa fees and laundry services, medical insurance, domestic and internationalflights

Olduvai Gorge – archeological site

H O T E L A C C O M M O D A T I O N

Categories for Accommodation include: 2-5star hotels and lodges, Guest houses, Villas, Private ranches, Home stays located in parts of the country.

Hilton – 5*Stanley – 5*

Serena - 5*

Boulevard – 4*

Comfort – 2*

680 – 3* Panafric – 4* Laico – 5*

Mweiga Villa

Panari – 5*

Tribe -5*

Strand - 2*

H O T E L A C C OM M O D A T I O N - C O N T … .

Serena Beach- Mombasa Whitesands Beach - Mombasa

Sun n Sand Beach - Kikambala

Leisure Lodge Golf - Mombasa

Turtle Bay – Watamu

Sentido Village– South coast Coral Key Resort - Malindi

Travelers Beach Resort – MombasaKilili Baharini Resort - Malindi

When your corporate enterprise is planning to organize conference, seminar, staff incentive program or participate in an exhibition, we are the right people for the job. To get the right people for the right job forany M.I.C.E. event requires dedication and speed we are promising you a smooth program for your event in Kenya. We prepare 1 package that suits all your needs.

MEETINGS; Venue Selection, Meet & Greet Service, Airport Transfers, Sightseeing & Activities, tele callsINCENTIVE; Destination Selection, Air Tickets, Transfers, Excursions & Team building Activities, Party PlanningCONFERENCES; Air Tickets, Transfers, Hotel Accommodations, Registration & Hospitality Desk, Conference Management, Excursions, Reception & Parties, video conferencingEVENTS: Venue Selection, Meet & Greet Service, Transfers, Receptions & Parties

Nairobi alone has the capacity to accommodation over 4000 bed nights at a go with prior arrangements. Other people may be accommodated in hostels or home stays.Conference venues are in plenty from the small exclusive groups of about 10 people to over 8000 seater capacity of the Stadiums where for example the World social forum was held in 2007.Cruzeiro Safaris will honour their word to search and give you the best venue suited to your need, we will build the necessary stands for your exhibitions guest and manage the inflow and out flow of guest.

V E R Y I M P O R T A N T P E R S O N S ( V I P ) S E R V I C E S

A) In AirportsOur VIP services start from the exit of the aircraft at Jomo Kenyatta International Airport where these services are valid only. The VIP is guides through immigration to the baggage area and is directed to where thewaiting vehicle. During departure you are assisted from check in to the immigration until the exit gate. These services come at a premium fee of USD40 per person per service either exit or departure

B) In TransportOur VIP can hire premium vehicle for transfers Mercedes s-class or Chrysler other vehicles available on minimum 2 day hire include Toyota prado, jaguar, VX land cruisers and range rover sports. Also available arehelicopter transfers.

C) In Accommodation:Our VIP are mostly accommodated in 5 start hotels with preference to suites and presidential suites. Also available are private houses and ranches & lodges.

D) In SafariOur VIP will travel to the most private camps for that exotic experience, they may prefer to use private charters or scheduled flights for air safaris or use the land cruisers for road safaris.

E) In BeachOur VIP prefer to have the most simple structured beach resort that offer serene environment and the SPA and beauty centers

Spa menu of treatments of one beach resort – PACKAGES AVAILABLE ON REQUEST.

Our treatment range is as holistic as our concept. Choose from energizing ‘hot-stone’ massages in the style of the ancient Maya civilization, luxuriant nature-based body wraps, masques and ‘body glows’; or the latest state-of-the-art facial and body-perfecting regimes, from the respected house of ELEMIS, one ofEurope’s premiere spa-specific brands.

Spa Face: We offer a broad range of facials; choose from:For her: ‘Advanced Performance Anti-ageing Formula’, ‘Visible Brilliance’, ‘Pro-Collagen Marine’, ‘Oxygen Skin-Calm’, ‘SOS Purifying’, ‘Fruit Glow’ or ‘LavenderRepair’.For him: ‘Skin IQ’, ‘Urban Cleanse’ or ‘Advanced Anti-aging and Ultra De-tox’.All our facials include therapeutic hand, arm and scalp massages.The Ayurvedic Head MassageThe ideal complement to a facial, why not try our ‘Ayurvedic Head Massage’, an ancient Indian therapy, which is especially designed to relieve tension in head,neck and shoulders; ideal of headaches, sinus congestion and eyestrain.Spa RitualsA combination of all our treatments, the ‘Spa Ritual’ is the ultimate in luxurious relaxation and intensive rejuvenation, comprising; client-tailored facial treatment,scalp massage, hand and foot renewal and your choice of massage.Spa CouplesFor those who want to enjoy the sybaritic sensuality of our holistic therapies simultaneously, we offer an exclusive double treatment room with its own privategarden, shower and Jacuzzi.Honeymoon SpaEspecially designed to sooth, relax and celebrate the beauty of togetherness, this unique treatment is a sublime combination of ‘Relax and Caress BodyMassage’, ‘Exotic Fruit Body Glow’ ‘Gentle Body Brush’, ‘Hot Stone Therapy’, ‘Ayurvedic Head Massage’ and ‘Fruits of the Indian Ocean Body Wrap’. Ideal forbefore…or after the big day

T R A N S PO R T

Transport is mostly incorporated into thepackages that we offer to you. You may

request for any of the below vehicles. Thevehicles that we allow on your itinerary

will depend on any of the followingfactors, number of people, terrain of the

area, duration of travel, self drive orchauffer drive.

We provide air tickets to and from all major destinations. We deliver the tickets via email.We are aware that most internet portals and travel agents offer this service, we integratethe flight cost into the safari packages. The choice lies entirely on your request.

A I R T I C K E T S

C O R P O RA T E S O C I A L R E S P O N S I B I L I T Y

The Pride of every company is to achieve in and out of the organization by changing the lives of its employees and the community. There isno harmony in one self with the absence of basic needs. Our responsibility is directed to employee, students and orphaned children. Ourultimate goal is to raise funds for a dental mobile clinic in the near future.

Feeding program for the Orphaned Children at Kasarani.

In almost every day there are horrifying news of howchildren have been abandoned. It is scaring to thinkof a mother giving birth and putting the youngimmature baby in a black polythene paper bag andthrowing the indefinable baby into the dumping site.Several instance, we have had of a story where adog rescued such a baby. While most of the babiesmay not be lucky the ones who get to the future babyhome get hope from the caring mother of babies Mrs.Jane Mbogo her family and her helpers plusvolunteers. Definitely we need to thank thevolunteers world in enabling such people to volunteerto take care of the children.

In addition, we offer mentoring program to 10secondary school teenager girls by offering a 10 daymentoring program in Nyeri county. These girls areselected from children homes and vulnerablefamilies. At least 70% have improved on schoolperformance and in future we intend to fully sponsorthem

T E R M S A N D C O N D I T I O N S

1 . T h e R o l e o f C r u z e i r o S a f a r i s : I t i si m p o r t a n t t h a t y o u r e a d o u r t e r m s a n dc o n d i t i o n s , o n c e w e h a v e r e c e i v e d y o u rp a y m e n t s , i t s a s s u m e d t h a t y o u h a v e r e a da n d u n d e r s t o o d o u r t e r m s a n d c o n d i t i o n s .

T h e r o l e o f C r u z e i r o S a f a r i s i s t o M a n u f a c t u r eT o u r s a n d I t i n e r a r i e s t o f i t t h e r e q u i r e m e n t s o fc u s t o m e r s . O f t e n w e m a y u s e r e p u t a b l e i n d e p e n d e n ts u p p l i e r s f o r t h e p r o v i s i o n f o r s e l e c t e d s e r v i c e s .S o m e t i m e s w e w i l l o w n s o m e o f t h e f a c i l i t i e si n c l u d e d i n t h e p a c k a g e . W h a t e v e r t h e c a s e , w ea c c e p t r e s p o n s i b i l i t y f o r t h e p r o p e r p e r f o r m a n c e o fy o u r c o n t r a c t w i t h u s s u b j e c t t o t h e f o l l o w i n gb o o k i n g c o n d i t i o n s w h i c h a r e t h e b a s i s o f t h a tc o n t r a c t .

2 . P r i c e s :

P u b l i s h e d p r i c e s a r e b a s e d o n c o s t s p r e v a i l i n g a t t h et i m e o f p u b l i c a t i o n o f t h i s m a n u a l . T h e y a r e s u b j e c tt o c h a n g e a t a n y t i m e b e f o r e b o o k i n g i s m a d e . W er e s e r v e t h e r i g h t t o i n c r e a s e o r d e c r e a s e p u b l i s h e dp r i c e s a t a n y t i m e b e f o r e y o u r b o o k i n g i s m a d e .Y o u w i l l b e g i v e n t h e c o r r e c t c u r r e n t p r i c e a t t h et i m e o f b o o k i n g .

R a t e s i n c l u d e b u t a r e n o t l i m i t e d t o t h e f o l l o w i n gs e r v i c e s s p e c i f i e d i n t h e i t i n e r a r y . A c c o m m o d a t i o nw i t h m e a l s , t o u r s , t r a n s p o r t , d r i v e r / g u i d e , p a r ke n t r a n c e f e e s , p o r t a g e a n d h o t e l t a x e s a n d s e r v i c ec h a r g e s .

R a t e s e x c l u d e a i r p o r t t a x e s , v i s a s , b e v e r a g e s ,l a u n d r y , t e l e p h o n e c a l l s , s c h e d u l e d f l i g h t s .G r a t u i t i e s a n d a l l o t h e r e x p e n s e s o f p e r s o n a l n a t u r e .

C r u z e i r o S a f a r i s r e s e r v e s t h e r i g h t t o s u r c h a r g eb o o k i n g s c o n f i r m e d b u t n o t f u l l y p a i d f o r .( E s p e c i a l l y c o n c e r n s d u e t o o i l f l u c t u a t i o n p r i c e s ) .

S u r c h a r g e s m a y b e p r o v i d e d b y p a y i n g i n f u l l a t t h et i m e o f b o o k i n g c o n f i r m a t i o n . P r i c e s m a y v a r y f r o mt h o s e p u b l i s h e d o r o n w e b s i t e b u t c u r r e n t p r i c e s w i l lb e q u o t e d a t t h e t i m e o f b o o k i n g .

3 . R e s e r v a t i o n , P a y m e n t s a n d D e p o s i t s :

A b i n d i n g c o n t r a c t b e t w e e n y o u a n d C r u z e i r oS a f a r i s c o m e s i n t o e x i s t e n c e o n c e w e h a v e a c c e p t e dy o u r b o o k i n g b y i s s u i n g a n i n v o i c e .

W e r e q u i r e 3 5 % d e p o s i t a t t h e t i m e o f b o o k i n g a n dt h e r e m a i n d e r i s d u e 3 0 d a y s b e f o r e c o m m e n c e m e n to f t h e a r r a n g e m e n t s .

I f t h e r e s e r v a t i o n i s m a d e w i t h i n 4 5 d a y s o fd e p a r t u r e t h e w h o l e a m o u n t m u s t b e p a i d a t t h et i m e o f c o n f i r m a t i o n .

I f p a y m e n t i s n o t r e c e i v e d w i t h i n t h e a b o v e t i m es c a l e s , w e r e s e r v e t h e r i g h t t o t r e a t y o u r b o o k i n g a sh a v i n g b e e n c a n c e l l e d b y y o u , a n d a p p l yc a n c e l l a t i o n c h a r g e s a s s e t o u t i n p a r a g r a p h 4 ( a ) .

T h e r e m a y b e v a r i a t i o n s t o t h i s i t e m a c c o r d i n g t oi n d i v i d u a l c i r c u m s t a n c e s a n d t h e c o u n t r y l o c a t i o n .

4 . C a n c e l l a t i o n :

B y y o u - s h o u l d y o u n e e d t o c a n c e l , y o um u s t n o t i f y u s i n w r i t i n g .

C a n c e l l a t i o n s r e c e i v e d b e t w e e n 4 5 a n d 2 1d a y s p r i o r t o d e p a r t u r e w i l l b e s u b j e c t t o ac a n c e l l a t i o n c h a r g e o f 2 0 % o f t h e s e r v i c e s .

C a n c e l l a t i o n s r e c e i v e d w i t h i n 2 0 - 5 d a y sp r i o r t o d e p a r t u r e w i l l b e s u b j e c t t o ac a n c e l l a t i o n c h a r g e o f 5 0 % o f t h e s e r v i c e s

C a n c e l l a t i o n s r e c e i v e d w i t h i n 4 d a y s o fd e p a r t u r e w i l l b e s u b j e c t t o f o r f e i t u r e o f t h ee n t i r e s e r v i c e s .

F l i g h t c a n c e l l a t i o n s , r e f u n d s ,c o m p e n s a t i o n s , c h a n g e s o f t r a v e l d a t e s ,e t c . w i l l b e g o v e r n e d b y t h e s p e c i f i c a i r l i n et e r m s a n d c o n d i t i o n s a n d a l l c h a r g e s s h a l l b eb o r n e b y t h e c l i e n t s .

B y U s - A l t h o u g h i t r a r e l y h a p p e n s a n d w es h a l l d o o u r u t m o s t t o a v o i d d o i n g s o , w er e s e r v e t h e r i g h t t o c a n c e l a r r a n g e m e n t s . I ft h i s s h o u l d h a p p e n , o t h e r t h a n d u e t o d e f a u l ti n p a y m e n t , w e w i l l o f f e r t h e c h o i c e o fa l t e r n a t i v e a r r a n g e m e n t ( a n d p a y i n g o rr e c e i v i n g a r e f u n d i n r e s p e c t o f a n y p r i c ed i f f e r e n c e ) o r r e c e i v i n g a f u l l r e f u n d o f a l lt h e m o n i e s p a i d . I f w e a r e f o r c e d t o c u r t a i l at o u r a f t e r d e p a r t u r e t o c i r c u m s t a n c e sa m o u n t i n g t o f o r c e m a j e u r e , w e r e g r e t w ec a n n o t m a k e a n y r e f u n d s o r p a y a n yc o m p e n s a t i o n o r b e r e s p o n s i b l e f o r a n y c o s t so r e x p e n s e s i n c u r r e d b y y o u a s a r e s u l t .

5 . C h a n g e s :

W e r e s e r v e t h e r i g h t t o m a k e c h a n g e s t o b r o c h u r ed e t a i l s a n d h o l i d a y a r r a n g e m e n t s b o t h b e f o r e a n da f t e r y o u r b o o k i n g s a r e m a d e . M o s t c h a n g e s w i l l b em i n o r . I f w e h a v e t o m a k e s i g n i f i c a n t c h a n g e s , y o uw i l l b e n o t i f i e d a t t h e n e a r e s t o p p o r t u n i t y . I n s u c hc a s e s , y o u w i l l h a v e t h e o p t i o n o f a c c e p t i n g t h ec h a n g e s , o r b o o k i n g a l t e r n a t i v e a r r a n g e m e n t s ( a n dp a y i n g o r r e c e i v i n g a r e f u n d i n r e s p e c t o f a n y p r i c ed i f f e r e n c e ) , o r c a n c e l i n g y o u r h o l i d a y a n d r e c e i v i n ga n i m m e d i a t e a n d f u l l r e f u n d o f a l l m o n i e s p a i d .

P l e a s e n o t e : O u r r e s p o n s i b i l i t y a n d o b l i g a t i o n sa p p l y t o o n l y i n r e s p e c t o f t h o s e s e r v i c e s , w h i c h w ea g r e e t o p r o v i d e o n y o u r b e h a l f . N o l i a b i l i t y c a n b ea c c e p t e d f o r a n y s e r v i c e w h i c h y o u a r r a n g e i nc o n j u n c t i o n o n y o u r o w n . B y w a y o f e x a m p l e , n ol i a b i l i t y c a n b e a c c e p t e d i f f o r w h a t e v e r r e a s o n y o ua r e n o t a t t h e c o r r e c t d e p a r t u r e p o i n t a t t h e c o r r e c tt i m e a t t h e b e g i n n i n g o f a n y t o u r o r i t i n e r a r y a n d a sa r e s u l t y o u m i s s t h i s d e p a r t u r e .

6 . F o r c e M a j e u r e :

" F o r c e M a j e u r e " m e a n s t h o s e c i r c u m s t a n c e s w h e r et h e p e r f o r m a n c e o f o u r c o n t r a c t w i t h y o u i sp r e v e n t e d o r a f f e c t e d b y r e a s o n o f w a r , t h r e a t s t ow a r , r i o t , c i v i l s t r i f e , i n d u s t r i a l d i s p u t e , t e r r o r i s ta c t i v i t y , n a t u r a l o r n u c l e a r d i s a s t e r s , f i r e , a d v e r s ew e a t h e r c o n d i t i o n s , g o v e r n m e n t a c t i o n a n d a l ls i m i l a r e v e n t s b e y o n d o u r c o n t r o l .

I n t h e s e c i r c u m s t a n c e s , w e w i l l n o t b e l i a b l e t o p a ya n y c o m p e n s a t i o n o r o t h e r w i s e b e r e s p o n s i b l e f o ra n y e x p e n s e s o r l o s s e s y o u m i g h t i n c u r w h e r e w ea r e f o r c e d t o c a n c e l , d e l a y , c u r t a i l o r c h a n g e y o u ra r r a n g e m e n t s i n a n y w a y o r w h e r e t h e p e r f o r m a n c eo r p r o m p t p e r f o r m a n c e o f o u r c o n t r a c t u a l o b l i g a t i o ni s p r e v e n t e d o r a f f e c t e d .

7 . C o m p l a i n t s :

W e h o p e y o u w i l l n o t e n c o u n t e r a n y p r o b l e m sd u r i n g t h e h o l i d a y . H o w e v e r , s h o u l d o n e a r i s e ,p l e a s e i m m e d i a t e l y a d v i c e U S o f t h e s e r v i c e i nq u e s t i o n , a s m o s t p r o b l e m s c a n b e r e s o l v e d s t r a i g h ta w a y . I n t h e u n l i k e l y e v e n t t h a t y o u r e m a i nd i s s a t i s f i e d , p l e a s e w r i t e t o u s s e t t i n g y o u y o u rc o m p l a i n t i n d e t a i l w i t h i n 3 0 d a y s o f t h e e n d o f t h eh o l i d a y . C r u z e i r o S a f a r i s r e g r e t t h a t t h e y c a n n o t

a c c e p t r e s p o n s i b i l i t y f o r a n y c o m p l a i n t s , w h i c h a r en o t n o t i f i e d e n t i r e l y i n a c c o r d a n c e w i t h t h i s c l a u s e .

8 . D e l a y s :

N o a r r a n g e m e n t s a r e m a d e b y u s c o n c e r n i n g t h ep r o v i s i o n o f I n t e r n a t i o n a l f l i g h t s . T h e r e f o r e , a l lo u t w a r d s a n d h o m e b o u n d f l i g h t s s h o u l d b e r e a d i nr e a c t i o n t o t h e s e r v i c e w h i c h w e h a v e b e e nc o n t r a c t e d t o p r o v i d e d , a n d n o t a n y f l i g h t o r a n yo t h e r a r r a n g e m e n t s w h i c h m a y h a v e b e e n a d d e d o n .

9 . G e n e r a l I n f o r m a t i o n :

A c c o m m o d a t i o n A c c o m m o d a t i o n i s b a s e dm a i n l y o n t w o p e r s o n s i n t w i n b e d d e d r o o m s /c a b i n s / t e n t s w i t h p r i v a t e b a t h o r s h o w e r s w h e r ea v a i l a b l e . W e c a n n o t g u a r a n t e e s i n g l e r o o m s b u ti n c a s e w h e r e s i n g l e r o o m s u p p l e m e n t s i s p a i da n d i t s n o t p r o v i d e d b y t h e l o d g e / c a m p a na p p r o p r i a t e r e f u n d w i l l b e m a d e t o t h e c l i e n t .H o t e l s / L o d g e s / C a m p s , w h e r e m e n t i o n e d , a r en a m e d a s a n i n d i c a t i o n o f c a t e g o r y a n d t h es u p p l i e r m a y r e s e r v e r o o m s a r e s i m i l a r h o t e l s /l o d g e s / c a m p s .

A l t e r a t i o n t o T o u r s : C r u z e i r o S a f a r i s r e s e r v e t h er i g h t t o c h a n g e a n y r o u t e o r a r r a n g e m e n t s s h o u l dc o n d i t i o n s n e c e s s i t a t e t o o f f e r s u b s t i t u t e s o fe q u a l v a l u e , o r t o c a n c e l t h e o p e r a t i o n o f a n ys c h e d u l e d t o u r . T h e r i g h t s i s a l s o r e s e r v e d t od e c l i n e t o a c c e p t o r r e t a i n a n y p e r s o n a s am e m b e r o f a n y t o u r a t a n y t i m e , i n w h i c h e v e n ta n a d e q u a t e e q u i t a b l e a m o u n t w i l l b e r e f u n d e d .

V i s a / H e a l t h r e q u i r e m e n t s : W e d o n o t a c c e p tl i a b i l i t y f o r c l i e n t s w h o a r e i n a d e q u a t e l yp r e p a r e d . Y o u a r e a d v i s e d t o c h e c k t h e l o c a l v i s ae n t r y r e q u i r e m e n t s f o r t h e c o u n t r y t o b e v i s i t e dw i t h t h e a p p l i c a b l e c o n s u l a t e o r e m b a s s y . P l e a s es e e k t h e a d v i c e o f y o u r l o c a l h e a l t h a u t h o r i t yp r i o r t o y o u r d e p a r t u r e .

T r a n s p o r t a t i o n : S a f a r i m i n i b u s e s , s a f a r i c r u i s e r s ,c a r s , f o u r w h e e l s d r i v e s o r c o a c h e s w i l l b ep r o v i d e d a c c o r d i n g t o t h e r o u t e a n d t h e n u m b e ro f p a r t i c i p a n t s . T h e s u p p l i e r r e s e r v e s t h e r i g h t t oe m p l o y t h e s e r v i c e o f s u b c o n t r a c t o r s . P l e a s en o t e t h a t i n r e s p e c t t o s e a , r a i l c a r r i e r s a n d h o t e lk e e p e r s , o u r a b i l i t y i s l i m i t e d a s i f w e w e r e t h ec a r r i e s / h o t e l k e e p e r s w i t h i n t h e a p p r o p r i a t ei n t e r n a t i o n a l c o n v e n t i o n s .

TERMS AND CONDITIONS CONTINUED

1 0 . R i s k a n d L i a b i l i t y :

A l l b o o k i n g s a r e a c c e p t e d o n t h e s p e c i f i c c o n d i t i o nt h a t C R U Z E I R O S A F A R I S a n d / o r o t h e rs u b s i d i a r i e s , a f f i l i a t e d c o m p a n i e s , i n d e p e n d e n ts u p p l i e r w h o a r e n o t a f f i l i a t e s w i t h C R U Z E I R OS A F A R I S i n a n y w a y , a c t a s b o o k i n g a g e n t s f o r t h eo w n e r s , o u t f i t t e r s , o p e r a t i o n s a n d c o n t r a c t o r s i n a l lm a t t e r s r e l a t i n g t o h o t e l a c c o m m o d a t i o n ,s i g h t s e e i n g t o u r s a n d t r a n s p o r t w h e t h e r b y a i r c r a f t ,r a i l , r o a d m o t o r c o a c h , s h i p , b o a t o r a n y o t h e rm e a n s .

A l l t i c k e t s , e x c h a n g e o r d e r s o r v o u c h e r s i s s u e d b yt h o s e d e s c r i b e d a b o v e a r e s u b j e c t t o a n y a n d a l lt e r m s a n d c o n d i t i o n s u n d e r w h i c h s u c h m e a n s o ft r a n s p o r t a t i o n , a c c o m m o d a t i o n o r o t h e r s e r v i c e s a r eo f f e r e d o r p r o v i d e d , i s s u a n c e a n d a c c e p t a n c e o fc o v e r i n g v o u c h e r s , a n d t i c k e t s s h a l l b e d e e m e d t ob e c o n s e n t t o t h e f u r t h e r c o n d i t i o n t h a t n e i t h e rC R U Z E I R O S A F A R I S , n o r t h e i r s u b s i d i a r i e s ,i n d e p e n d e n t s u p p l i e r s e t c , s h a l l b e c o m e l i a b l e o rr e s p o n s i b l e i n a n y w a y i n c o n n e c t i o n w i t h s u c hm e a n s o f t r a n s p o r t a t i o n a c c o m m o d a t i o n o r o t h e rs e r v i c e s o r f o r a n y l o s s , i n j u r y , d a m a g e t o y o u i nr e s p e c t o f a n y p e r s o n o r p r o p e r t y h o w s o e v e r c a u s e do r a r i s i n g f r o m a n y d e l a y s i n t r a n s p o r t a t i o n o rc o n s e q u e n c e s t h e r e o f .

A t s o m e o f t h e p l a c e s y o u w i l l v i s i t o n y o u r t o u r ,o p t i o n a l a c t i v i t i e s f u r n i s h e d b y o t h e r i n d e p e n d e n ts u p p l i e r s w h o a r e n o t a f f i l i a t e d w i t h C R U Z E I R OS A F A R I S , i n a n y w a y w i l l b e a v a i l a b l e . S o m e o ft h e a c t i v i t i e s c a r r y w i t h t h e m v a r i o u s i n h e r e n t r i s k s ,i n c l u d i n g t h a t o f a t t a c k b y w i l d a n i m a l s , w h i c h c a nc a u s e s e r i o u s p e r s o n a l i n j u r y . T h e s e a c t i v i t i e s , a r eb u t n o t n e c e s s a r i l y l i m i t e d t o :

W a l k i n g s a f a r i s H o r s e b a c k r i d i n g C a m e l S a f a r i s H o t a i r b a l l o o n t r i p s L a k e V i c t o r i a e x p e d i t i o n s M o u n t a i n C l i m b i n g B i c y c l e t r e k t r i p s B u n g y J u m p i n g

Y o u s h o u l d b e a w a r e t h a t , a l t h o u g h p r e c a u t i o n s a r et a k e n b y t h e s u p p l i e r s t o g u a r d a g a i n s t s u c hd a n g e r s , Y O U R S A F E T Y C A N N O T B EG U R A N T E E D . S h o u l d y o u s e l e c t t o p a r t i c i p a t e i n

s u c h a c t i v i t i e s w h i l e y o u a r e o n y o u r t o u r , y o u a r e ,o f c o u r s e , f r e e t o d o s o . H o w e v e r , y o u m u s tu n d e r s t a n d t h a t s u c h p a r t i c i p a t i o n w i l l b e a t y o u ro w n r i s k a n d t h a t C R U Z E I R O S A F A R I S C A NA S S U M E N O R E S P O S I B I L I T Y F O R Y O U RS A F E T Y .

1 1 . I n s u r a n c e :

A l l e x p e d i t i o n s i n v o l v e a n e l e m e n t o f p e r s o n a l r i s k ,a n d a t t i m e s c a n b e o f h a z a r d o u s n a t u r e . E x p e d i t i o nm e m b e r s m u s t a c c e p t t h i s r i s k . T h e c o m p a n y i s n o tl i a b l e f o r a n y l o s s , d a m a g e , i n j u r y , e x p e n s e , d e l a yo f i n c o n v e n i e n c e c a u s e d t o y o u o r t o y o u r b a g g a g ea s r e s u l t , w h e t h e r d i r e c t l y o r i n d i r e c t l y , o f a n ym a t t e r o f w h a t e v e r n a t u r e w h i c h i s o u t s i d e o u rc o n t r o l . A l l p a r t i c i p a n t s a r e a d v i s e d t o t a k e o u t a ni n s u r a n c e p o l i c y t o c o v e r p e r s o n a l a c c i d e n t s a n dm e d i c a l e x p e n s e s .

1 2 . S e c u r i t y :

T h e u r b a n a r e a s o f K e n y a a s d o o t h e r p a r t s o f t h ew o r l d h a v e t h e i r s h a r e s o f c r i m e . T h e f t i s t h ec o m m o n e s t c r i m e a n d s e n s i b l e p r e c a u t i o n s a r en e c e s s a r y . L a r g e s u m s o f m o n e y o r t r a v e l e r sc h e q u e s s h o u l d n o t b e c a r r i e d a b o u t b u t l e f t i n y o u rh o t e l s a f e d e p o s i t .

W a l k i n g a l o n g d a r k s t r e e t s i n m a j o r t o w n i s a r i s k .G o l d c h a i n s b u n g l e s o r e a r r i n g s a r e s o m e t i m e sa t t r a c t i v e t o p e t t y c r i m i n a l s i n t h e c i t y .

W h i l e w i t h i n m a j o r c i t i e s , a l w a y s d i a l 9 9 9 , w h i c h i sf r e e t e l e p h o n e l i n e t o s u m m o n t h e p o l i c e f o ra s s i s t a n c e . P r e c a u t i o n s m u s t b e t a k e n a g a i n s t p e t t yc o n m e n w i t h i n c i t i e s w h o m a y r e q u e s t s m a l l s u m so f m o n e y f o r s a d r e a s o n s , s u c h p e r s o n s s h o u l d b ei g n o r e d .

C R U Z E I R O S A F A R I S d o e s n o t a c c e p tr e s p o n s i b i l i t y f o r p o s s i b l e p r i n t i n g e r r o r i n a l l t h e i rd o c u m e n t s .

TERM AND CONDITIONS CONTINUED

MUMIAS SOUTH ROAD, BURUBURU SHOPPING CENTRE, VISIONS PLACE, 2ND FLOOR.

TELEPHONE: +254(0)20-7789196 FAX: +254(0) 20-7786382

MOBILE: +254(0)722-370833 / +254(0)710-729021/ +254(0)710-230632

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