Sharon Denise Flowers12121 Audelia Road # 2202G ~ Dallas, Texas 75243 ~ 214-570-0397 ~ sharondf1659@yahoo.com

Career Objective: To grow professionally within a highly respected organization in which I can utilize my Education, Training and overall work experience in a Corporate Travel Counselor’s position.

Summary of Qualifications

A Professional with Outstanding Customer Service skills, who has over 15 years of Corporate Travel experience. Ability to interact with a diverse group of people and would be an exceptional team player. Achieve established office goals for measurable accuracy. Strong domestic knowledge and basic international knowledge. Demonstrated internet research skills for customer information. Able to effectively multi-task in pressurized situations. One, who has a mission to “Deliver the Perfect Trip” while connecting with the client to build trust and credibility in order sustain optimum results for the clients and its shareholders.

Transferable Skills include:

Proficiency on Sabre GDS. Ability to demonstrate personal and organizational integrityComputer and time management skills within an inbound call center or office setting.Very detailed-oriented with effective oral and written communication skills while maintaining professional telephone skills.Ability to solve problems in a timely manner with all customers and in all circumstances.Ability to work independently, exercising discretion and judgment with minimal supervision. Demonstrates knowledge and understanding of organizational policies, procedures and systems Ability to demonstrate personal and organizational integrity. Microsoft Office to include: Word, Excel and OutlookAble to manage responsibilities in a manner to result in lower costs for the client and the better efficiencies for the company.

Company-Sponsored Skills Training Courses

Personalized Telephone Etiquette Handling Difficult Situations Processing TransactionsWinning Customer Commitment Decision Making Skills Problem Solving Skills

Education

Richland College (Skills Training Center) Dallas, TXMedical Office Practitioner (Certificate) 09/03 – 01/04Microsoft Computer Application in Business I & II 04/03 – 08/03 International Travel Institute Irving, TX 1981 Airline, Travel and Tourism School (Certificate) John Tyler High School Tyler, TX 08/74 – 05/77

Employment History

Carlson Wagonlit Travel Coppell, TX 2006-2015Senior Corporate Travel Counselor/CMC-ExxonMobil Account World Travel BTI, Inc.Corporate Travel Counselor-J C Penney’s Account Dallas, TX 2005-2006Adecco Staffing ServicesAmerican Red Cross Association –Client Service Representative Dallas, TX 2004-2005American Express Travel ServicesTravel Support Counselor – Exchange Desk Irving, TX 2001 – 2002Travel Counselor – VIP/PIPP Specialty Desk Irving, TX 2000 – 2001Travel Counselor – Corporate Travel/Client Onsite Dallas, TX 1998 – 2000Travel Counselor – Corporate Travel-Ernst and Young Account Irving, TX 1995 – 1998IVI/WorldTravel BTI, Inc.Travel Counselor – Corporate/Group Travel-IBM Account Dallas, TX 1985 – 1995

Volunteer Services : Department of Human Services Garland, TX 2003Administrative Support (Certificate of Appreciation)