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Challenge of better Engagement using eMarketing Provincial Workshop: New eMarketing Trends 19/10/11 William Price 1 1 Wednesday 19 October 11 For Provincial Workshop, Emperors Palace 19Oct2011

Challenge of consumer engagement 12 oct2011

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Gauteng Provincial Workshop, 19 October 2011 hosted by South African Tourism at Emperors Palace

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Page 1: Challenge of consumer engagement 12 oct2011

Challenge of better Engagement using eMarketing

Provincial Workshop: New eMarketing Trends

19/10/11

William Price

1

1Wednesday 19 October 11For Provincial Workshop, Emperors Palace19Oct2011

Page 2: Challenge of consumer engagement 12 oct2011

2

2Wednesday 19 October 11

The journey begins here

Page 3: Challenge of consumer engagement 12 oct2011

Business Goal:

2

2Wednesday 19 October 11

The journey begins here

Page 4: Challenge of consumer engagement 12 oct2011

Business Goal:

2

Compete Globally,Win Locally

2Wednesday 19 October 11

The journey begins here

Page 5: Challenge of consumer engagement 12 oct2011

Business Goal:

2

Compete Globally,Win Locally

Convince consumers to choose South Africa

2Wednesday 19 October 11

The journey begins here

Page 6: Challenge of consumer engagement 12 oct2011

Business Goal:

2

Compete Globally,Win Locally

Convince consumers to choose South AfricaGet more South Africans to travel more often

2Wednesday 19 October 11

The journey begins here

Page 7: Challenge of consumer engagement 12 oct2011

Business Goal:

2

Compete Globally,Win Locally

Convince consumers to choose South AfricaGet more South Africans to travel more often

Shift happens

2Wednesday 19 October 11

The journey begins here

Page 8: Challenge of consumer engagement 12 oct2011

Business Goal:

2

Compete Globally,Win Locally

Convince consumers to choose South AfricaGet more South Africans to travel more often

Shift happens

we need to be consumer centric in order to connect and engage in more meaningful ways for them, and for us as a Brand or DMO

2Wednesday 19 October 11

The journey begins here

Page 9: Challenge of consumer engagement 12 oct2011

Business Goal:

2

Compete Globally,Win Locally

Convince consumers to choose South AfricaGet more South Africans to travel more often

Shift happens

Convince consumers to choose South Africa

we need to be consumer centric in order to connect and engage in more meaningful ways for them, and for us as a Brand or DMO

2Wednesday 19 October 11

The journey begins here

Page 10: Challenge of consumer engagement 12 oct2011

Business Goal:

2

Compete Globally,Win Locally

Convince consumers to choose South AfricaGet more South Africans to travel more often

Shift happens

Convince consumers to choose South AfricaConvince consumers to choose South Africa

we need to be consumer centric in order to connect and engage in more meaningful ways for them, and for us as a Brand or DMO

2Wednesday 19 October 11

The journey begins here

Page 11: Challenge of consumer engagement 12 oct2011

3

3Wednesday 19 October 11

Page 12: Challenge of consumer engagement 12 oct2011

3

we need to inspire and inform, and use content to convince people to come to South Africa

3Wednesday 19 October 11

Page 13: Challenge of consumer engagement 12 oct2011

3

we need to inspire and inform, and use content to convince people to come to South Africa

the world has changed, and we need to change with it

3Wednesday 19 October 11

Page 14: Challenge of consumer engagement 12 oct2011

3

we need to inspire and inform, and use content to convince people to come to South Africa

the world has changed, and we need to change with it

we can’t just keep broadcasting our marketing message and hope to see them come

3Wednesday 19 October 11

Page 15: Challenge of consumer engagement 12 oct2011

3

we need to inspire and inform, and use content to convince people to come to South Africa

the world has changed, and we need to change with it

we can’t just keep broadcasting our marketing message and hope to see them come

just like the Internet has changed business, social media is changing travel - travel is social

3Wednesday 19 October 11

Page 16: Challenge of consumer engagement 12 oct2011

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4Wednesday 19 October 11

Page 17: Challenge of consumer engagement 12 oct2011

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the data is there, it’s everywhere... it’s not a question of what we have access to, but rather what we will do with it?

4Wednesday 19 October 11

Page 18: Challenge of consumer engagement 12 oct2011

4

the data is there, it’s everywhere... it’s not a question of what we have access to, but rather what we will do with it?

data on the Internet doubles every 11 hours

4Wednesday 19 October 11

Page 19: Challenge of consumer engagement 12 oct2011

4

the data is there, it’s everywhere... it’s not a question of what we have access to, but rather what we will do with it?

data on the Internet doubles every 11 hours

where are the always on, always connected consumers today?

4Wednesday 19 October 11

Page 20: Challenge of consumer engagement 12 oct2011

4

the data is there, it’s everywhere... it’s not a question of what we have access to, but rather what we will do with it?

data on the Internet doubles every 11 hours

where are the always on, always connected consumers today?

4Wednesday 19 October 11

Page 21: Challenge of consumer engagement 12 oct2011

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5Wednesday 19 October 11

Page 22: Challenge of consumer engagement 12 oct2011

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6Wednesday 19 October 11socialnomics YouTube

Page 23: Challenge of consumer engagement 12 oct2011

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7Wednesday 19 October 11

Page 24: Challenge of consumer engagement 12 oct2011

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what can we learn from others in this space and how they are connecting and engaging better with their consumers and audiences?

7Wednesday 19 October 11

Page 25: Challenge of consumer engagement 12 oct2011

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what can we learn from others in this space and how they are connecting and engaging better with their consumers and audiences?

Visit BritainKLMLufthansaKnysna Tourism

7Wednesday 19 October 11

Page 27: Challenge of consumer engagement 12 oct2011

Travel is SocialThere’s a Social Media Revolution happening right now

Mobile is the new growth sector we cannot ignoreTechnology has to be an enabler to business

8

8Wednesday 19 October 11

Page 28: Challenge of consumer engagement 12 oct2011

Travel is SocialThere’s a Social Media Revolution happening right now

Mobile is the new growth sector we cannot ignoreTechnology has to be an enabler to business

we cannot ignore it cause that’s where the consumers are

8

8Wednesday 19 October 11

Page 29: Challenge of consumer engagement 12 oct2011

Travel is SocialThere’s a Social Media Revolution happening right now

Mobile is the new growth sector we cannot ignoreTechnology has to be an enabler to business

we cannot ignore it cause that’s where the consumers are

thanks

8

8Wednesday 19 October 11

Page 30: Challenge of consumer engagement 12 oct2011

Travel is SocialThere’s a Social Media Revolution happening right now

Mobile is the new growth sector we cannot ignoreTechnology has to be an enabler to business

we cannot ignore it cause that’s where the consumers are

thanks

8

social media should become our happy place

8Wednesday 19 October 11