Austrian Airlines Company Presentation

Austran Airlines | Titel der Präsentation | Abteilung | März 2015 1Austran Airlines | Titel der Präsentation | Abteilung | März 2015 1


• We fly to around 130 destinations worldwide, including 39 destinations in

Central and Eastern Europe

• Our home base is the hub Vienna

• We carried a total of 11.2 million passengers in 2014

• We operate a fleet of 80 aircraft (status December 2014)

– 11 long haul aircraft

– 69 short- and medium haul aircraft (incl. 3 Wet Lease Out aircraft)

• 6,067 employees (status December 2014)

• We are part of Lufthansa Group since September 3rd, 2009

Austrian Airlines Group – company profile


Number of passengers in million from 2001-2014

Austrian Airlines Group Passenger Figures

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 20148000000

8500000

9000000

9500000

10000000

10500000

11000000

11500000

12000000

Economic Crisis

Fleet- harmonization

Crises in Eastern Europe

Crises in Iraq, SARS


Austrian Airlines Group Financial Result

Crisis

2008 2009* 2010 2011 2012* 2013 2014

-66 -86 -65 -59

-6

2510-2.7%

-4.4%-3.2% -2.9%

-0.3%

1.2%

0.5%

Restructuring

*2009 and 2012: adjusted of non-recurring effects

Progress operating result in Euro million and operative margin in % one-time effects


• 30.09.1957 Formation of Austrian Airlines• 1999 Increase of shares in Tyrolean Airways to 100%• 2000 Austrian Airlines joins "Star Alliance"• 2009 Austrian Airlines becomes member of Lufthansa Group• 2012 Commissioning of Austrian Star Alliance Terminal Check-in 3 at

Vienna airport, offering 6 new lounges • 2012 Transfer of undertakings of flight operation from Austrian Airlines to

Tyrolean Airways (Austrian flights “operated by Tyrolean”)• 2014 Austrian returns to profitability after six years• 2015 Tyrolean and Austrian merge into one company – new product

appearance “myAustrian”

The History of Austrian Airlines Group

Austran Airlines | Titel der Präsentation | Abteilung | März 2015 5


• The world‘s biggest airline alliance, established in 1997

• 27 member airlines

• Over 18,500 flights per day

• 1,321 airports in 193 countries worldwide

• The world‘s largest lounge network

Member of Star Alliance


Austrian Fleet

Long-haul

5 Boeing 777-200

6 Boeing 767-300 ER *(status December 2014)


Austrian Fleet

Short- and medium haul

29 Airbus A320 family

22 Fokker 70/100

18 Bombardier Q400 *(status December 2014)


Fokker replacement as of 2016

Embraer 195

• 17 aircraft

• Renewal programm concluded by end of 2017

• Value of new aircraft: USD 52 million

• Built 2009-2012 (Fokker: 1986-1993)

• More seats: 120 instead of 80 resp. 100

• Reduction of fuel consumption -18% / seat


• Biggest European network

• Focus on Central and Eastern Europe with 39 destinations

Flight Schedule in Europe


• Access to the key economic centers in the Middle East

Flight Schedule in Middle East


Flight Schedule Intercontinental

Miamistarting October 2015

Mauritius starting October 2015

Colombostarting October 2015



• Hub Vienna – ideal

geographical position

between east and west

• Minimum connecting

time of 25 minutes only

Vienna, the Ideal Hub between East and West


Regelmäßigkeit und Pünktlichkeit in 2014 in Prozent

Austrian Airlines Group Punctuality

* Source: OAG


2014

Regularity of operation 98.8

Punctuality on departure 89.9

Punctuality on arrival 88.9

3rd placeworldwide*


Austrian Business Class



• DO & CO Catering • Austrian and international newspapers • On short haul flights: middle seat blocking for more comfort• On long haul flights:

– High-tech seat: fully horizontal flat bed (length almost 2m) with innovative air cushion system

– In-flight entertainment: Audio & Video on demand system– Gourmet menues, prepared by the chef on board – Viennese coffee-house service with 10 speciality coffees

Austrian Business Class


• Excellent price-performance ratio

• redticket – the Austrian best price offer

• DO & CO Catering – Selection of hot and cold beverages

• Seat pitch at least 76 cm

• On long haul flights: In-flight entertainment: Audio & Video on demand

system

Austrian Economy Class


• Up to 6 flights per week to Delhi

• Hot Indian tea with milk and a lot of sugar

• Additional vegetarian and non vegetarian Hindu menue

– Order of special menues up to 24 hours before departure

• Bollywood movies in original Hindi language

• Choice of Indian newspapers

Special Services from and to India


• Daily flight to Tokyo

• Japanese newspapers and magazines in the Austrian lounges and on board

• Japanese flight attendants

• Exclusive Japanese and Asian menues together with green tea

• Movies in Japanese voice guidance

Special Services from and to Japan


• Reliable assistance for kids travelling unanccompanied • Special service on longhaul- and charter flights

– Baby- and child meals– Baby cradles– Entertainment programme for kids (toys)

• „Jet Friends“: first frequent flyer programme in Austria for kids & teens (www.jetfriends.com)

• Special assistance counter for families at the Vienna airport – Pre-reservation of seats so familiy members are seated together – Priority boarding for families

Special Services for Children


• Minimum connecting time of 25 minutes only • Terminal building in the size of 150,000m² • Hub Vienna – 58% transfer ratio at Austrian Airlines • 69 counters and 38 self-Check-in terminals • Check-in counters for HON, Senator und Business Class passengers• Free Wifi, 80 laptop chairs • Large glas windows overlooking air traffic • 6 Austrian lounges

Austrian Star Alliance Terminal


• HON-Circle lounge / Senator, Star Gold lounge / Business lounge• Modern ambience with Austrian flair• Size of lounge more than 2,000m² • International delicacies by DO & CO• Restaurant-, bar- and coffeehouse-area • Flatscreens, WiFi and printers • Showers • Oasis of calm

Austrian Lounges


• Check-in options

– Web / mobile / text message Check-in

– CAT station Vienna city center

– Quick Check-in terminals at the airport

(average length of Check-in procedure 1.5 minutes)

– Check-in counters (service desk and special assistance)

Austrian Check-in


• 3-course-à la carte menue

• Upgrade free standard-menues

• Premium catering for Economy Class passengers

• Available at flights within Europe and selected long haul flights

DO & CO à la carte Menue


Austrian Airlines Group stands for an exceptional high service level:

– Personally caring – Austrian flair and hospitality

We care – the credo of Austrian Airlines Group

stands for

– Charming Naturalness– Austrian Agility– Refreshing Harmony– Enthusing little extras

Our High Level Quality Standard „We Care“



• Best Airline Staff Service in Europe - World Airline Awards Skytrax, 2015 – first place

• Best Business Class Catering - World Airline Awards Skytrax, 2015 – first place

• Best European Airline – World Airline Awards Skytrax, 2015 – third place

• Best Airline Staff Service in Europe - World Airline Awards Skytrax, 2014 – first place

• Best Business Class Seat - World Airline Awards Skytrax, 2014 – sixth place

• Best Airline for Business Travellers in Germany and Europe - Business Traveller, 2014 – third

place

• Crystal Cabin Award for the Europe seat 2011

• Best Wine on the wing - Global Traveler Magazine, 2010 – first place

A selection of awards won recently

We fly for your smile


Ancillary services can be booked in addition to the ticket

redservices of Austrian Airlines Group

• red|ticket: very low priced tickets starting at 89 Euro, all inclusive

• red|lounge: access to the Business Lounge

• red|upgrade: short-term upgrade from Economy to Business Class

• red|legroom: seat in the exit row (long haul flights)

• red|cab: shuttle-service from and to Vienna airport

• red|extra bag: second item (up to 23kg) in addition to free baggage


Since April 2010 customers find us on following platforms: • Facebook

– facebook.austrian.com– more than 290,000 fans

• Twitter– twitter.austrian.com– more than 37,000 follower

• Instagram– instragram.com/austrianairlines – more than 2,000 follower

• Flickr– flickr.austrian.com

• YouTube– youtube.austrian.com

• Blog– www.red-blog.at– about 24,000 visitors per month

Social Media at Austrian

http://www.youtube.com/user/austrianairlinesag?feature=results_main

http://www.flickr.com/photos/austrianairlines/

http://twitter.com/_austrian

http://www.facebook.com/AustrianAirlines

http://www.red-blog.at/


• Biggest frequent flyer programme in Europe

– More than 20 million members worldwide

– More than 400 airline and non-airline partners

• Earn miles the easy way

– on flights, at hotel-, travel-, shopping- and car rental partners

• About 730,000 Miles & More members in Austria

• Spend premium miles for flights and Business Class upgrades

• Earn miles with the Miles & More MasterCard creditcard

Miles & More at Austrian


• Our aim is to

– Reduce fuel consumption and emissions

– Reduce aircraft noise

– Manage available ressources responsible

– Safe energy

– Avoid waste

• Measures

– Fuel- saving winglets for our Boeing 767 fleet

– 18 natural gas cars in our car pool

– Compensate CO2-emissions with the offsetting-initiative „Climate Austria“

– Since 2005 member of the environmental initiative „Öko Business Plan“ from the city of Vienna

Environment Protection at Austrian

http://www.wien.gv.at/umweltschutz/oekobusiness/ueberblick.html


• Austrian Technik for over 50 years

– 16,000m² hangar-space, over 70,000m² available floor space

– Branches in Vienna and Innsbruck/Austria and Bratislava/Slovakia

• Service portfolio

– Base and line maintenance

– Engineering services

– Technical training

– Storage of over 100,000 spare parts and devices, available 24/7

Austrian Technik I


• Maintenance approval aircraft

– Airbus A320/A330/A340 Familie

– Boeing 767/777/737 CL/NG

– Canadair Jet CRJ 100/200

– Fokker F70/F100

– Bombardier Q400

• Maintenance approval engines

– GE90, PW4000 (94“ & 100“), CFM56

– TAY 620/650, CF34, RB211 Trent 800

Austrian Technik II


Thank you!
