Hotel and resorts

Hotel Definition

The Department of Tourism of the Philippines defines hotels as a building edifice or premises or a completely independent part thereof, which is used for the regular reception, accommodation or lodging of travelers and tourist and the provision of services incidental thereto for a fee (Department of Tourism, 1992)

Types of Hotels

Commercial hotels: These are the largest group of hotels that primarily caters to business travelers. They offer a wide variety of services and facilities that meets the exquisite taste of guest. It is common to see state-of-the- art rooms and recreational facilities in this category.

Airport hotels: Airport hotels are named so because of their proximity to major travel centers like the airport. Typical target markets include business travelers who do not want to travel long after a long haul flight, airline passengers with overnight travel layovers or canceled flights and airline personnel.

Resorts: Resorts are designed for relaxation and vacationing guests as they target the leisure market. A resort may be located in the mountains, on an island, or in some other exotic location away from crowded residential areas.

Bed and breakfast hotels: Bed and breakfast hotels usually are converted houses, historical buildings that offer rentable rooms to guest. The number of guest rooms in this category ranges from 20 to 30 guestrooms and may offer limited but homey food and beverage service.

Suite hotels: Suite hotels feature luxury rooms. These may include a foyer and kitchen as part of the guestrooms and butler service.

Extended stay hotels: Designed for travelers who intend to stay five days or longer and require reduced hotel services. This would include a kitchen area.

  Convention hotels: Convention hotels primary caters

to conventions and meetings from small to large groups.

  Casino hotels: Highlights gaming as one of the

entertainment venue for guest.

Rentable Room (2008)

Rank/ Brand Name Rooms Best Western 308,636 Holiday Inn Hotels & Resorts 256,699 Marriott Hotels & Resorts 188,544 Hilton 176,541 Holiday Inn Express 156,531 Days Inn 153,333 Comfort Inn 149,991 Hampton Inn 147,326 Sheraton 138,878 Super 8 128,587

Properties owned

Rank/ Company HotelsHotel Group 6,544Choice Hotels International 5,570Best Western International 4,035IHG (InterContinental Hotels Group) 3,949Accor 3,871Hilton Hotels Corp. 3,000Marriott International 2,999Carlson Hotels Worldwide 969Golden Tulip Hospitality Group 944Starwood Hotels & Resorts Worldwide 897

Rating System

Star Rating Diamond

In the Philippines, hotels are classified into four categories; these are the De Luxe, First Class, Standard and Economy. According to the Department of Tourism, hotels can be adjudge by location, physical structure, bedroom facilities and furnishings, front office and reception service, recreational amenities, entertainment, engineering and maintenance, public areas and overall service.

Stars Diamond

1 • Basic service and regular room without the

frills and amenities.• Courteous staff that

practice good housekeeping

• Hotels for the budget conscious with basic amenities

pertaining to comfort, cleanliness, service and

hospitality

2 • Basic room that provides expanded

amenities and services which may include on-site food and beverage outlets and recreational facilities such as a gym

• Moderately priced booking with modest enhancements on physical facilities, guestroom,

design, and amenities.

3 •Provides full service and amenities, which may

include turndown service, bell service, a gym, and on-site food

beverage outlets.• Room highlights more bathroom and in-room

amenities

• Provides comprehensive needs of guest

• Features distinguished style, including marked upgrades in

the quality of physical attributes, amenities, and level

of comfort provided.

STAR DIAMOND

4 • Provides guests luxurious experience in terms of guest room facilities

amenities, and services.• Service is exceptional and facilities are distinctive in

taste

• Provides extensive amenities, stylish facilities, and high degree

of service

5 • Provides superlative service and expanded

amenities in a luxurious , distinctive environment

• Provides ultimate luxury and sophistication

• Has a unique trademark of meticulously serving and

exceeding all guest expectations while maintaining an impeccable

standard of excellence.

6-7 • Some sectors in the hotel industry claim that the six-or-seven-star classification is just a marketing tool by

hotels to promote their properties

•The Crown Macau is a six –star hotel while Burj Al

Arab and the Atlantis hotel in Dubai are considered

seven-star hotels.

• Not applicable

Hotel Management Contract A management contract is an arrangement

under which operational control of an enterprise is vested by contract in a separate enterprise that performs the necessary managerial functions in return for a fee. Management contracts involve not just selling a method of doing things (as with franchising or licensing) but also in doing them. A management contract can involve a wide range of functions, such as technical operation of a production facility, management of personnel, accounting, marketing services and training.

Top Management Contracts

Company Hotels ManagedMarriott International 962Extended Stay Hotels 686IHG (InterContinental Hotels Group) 539Accor 535Starwood Hotels & Resorts Worldwide 489Tharaldson Lodging Cos. 372Hilton Hotels Corp. 346Interstate Hotels & Resorts 191The Rezidor Hotel Group 176Hyatt Hotels & Resorts 172

Resorts

According with the Department of Tourism of the Philippines a resort is any place or places with pleasant environment and atmosphere conducive to comfort, healthful relaxation and rest, offering food, sleeping accommodation and recreational facilities to the public for a fee or remuneration (Department of Tourism, 1992).

Resorts- DOT

Resorts according to the Department of Tourism may be categorized as:

1. Beach resort (located along the seashore)2. Inland resort (located within the town proper or city)3. Island resort (located in natural or man-made island

within the internal waters of the Philippine Archipelago

4. Lakeside or riverside resort (located along or near the bank of a lake or river)

5. Mountain resort (located at or near a mountain or hill)

6. Theme parks

Resort Classification in the Philippines

AAAAAA

Category Class AAA Class AA Class A

Location and Environment

Suitable area free from noise, atmospheric, and marine pollution

Parking (if applicable)

Adequate parking space with parking security

Facilities and Room

Accommodation

First Class Hotel Standard

Standard Class Hotel Standard

Economy Class Hotel Standard

Public Washrooms • Clean and adequate public toilet• Bathroom for Male & Female

• Sufficient hot and cold running water, toilet paper, soap and hand

towel and/ or hand dryer.

• Clean and adequate public

toilet• Bathroom for Male & Female

• Sufficient hot and cold running

water, toilet paper and soap

Sports and Recreational

Facilities

At least (4) sports and recreational

facilities

At least (3) sports and recreational

facilities

At least (2) sports and recreational

facilities

Conference / Convention

Facilities

Available Available NA

Employee Facilities

Adequate and well-maintained cafeteria, locker rooms, and separate bathrooms for male and female

Resort Accreditation Standards (DOT 1992)