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On December 3rd, 2014, in excess of 200 delegates gathered for a Tourism Occupational Standards Conference to seek an effective mechanism for Vietnam tourism human resources development by establishing a strong partnership between the public and the private sector.

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| DIRECTION / DEPARTEMENT | NOM DE LA PRESENTATION | MAI 2014 1

‘The Role of the VTOS for Human Resources Development and Corporate

Employee Transfers’

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5 Key Roles

1.

SKILLS

KNOWLEDGE

ATTITUDE

2.

LOCAL

TALENT 3.

INDUSTRY

PARTNERSHIPS

4.

HOTEL

DEVELOPMENT

5.

MOBILITY

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VTOS Key Role:

Framework for educational institutions and industry standards

Consistency in certification in service quality and tourism

qualifications

Confidence is growing

Health and Safety best practice

1. SKILLS, KNOWLEDGE AND ATTITUDE

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VTOS Key Role:

Providing a solid career pathway for local students into

International Tourism Operators

Increase in local GMs and middle management

Utilise local knowledge

2. LOCAL TALENT

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VTOS Key Role:

Closer relationships across industry

Promotes uniform competencies across all tourism organisations

3. INDUSTRY PARTNERSHIPS

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VTOS Key Role:

Support rapid hotel development

Improvement of recruitment candidates

Consistency in service delivery for new hotels

Owners investment improved with quality of service delivery

and reputation

4. HOTEL DEVELOPMENT

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(NHỮNG CON SỐ CHỦ CHỐT 2014)

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VTOS Key Role:

Supports the implementation of MRA-TP which will

provide significant benefit to region

Blended learning opportunities across region

5. MOBILITY

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| DIRECTION / DEPARTEMENT | NOM DE LA PRESENTATION | MAI 2014 9

Thank You