5 Front Desk Traits To

Boost Guest Experience

Introduction

With technology evolving so fast, automation is sweeping through hotel operations.

Here are the top 5 front desk traits your staff must develop to build guest loyalty.

But the Front Desk – or the face of the hotel – will always retain its human touch.

Teach your staff to cope with pressure and to be patient

Consider relaxing activities to help them de-stress

Stay Calm

Be Knowledgeable

Make sure that your staff know the locality well

Never say ‘I don’t know’, even if you don’t!

Anticipate Needs

Learn to observe and be proactive about what guests may need

Try to read a guest’s requirements based on the info provided

Be Enterprising

Train your front desk staff to expect the unexpected

A little sincerity goes a long way in building guest relations

Keep Smiling

A simple smile can have a remarkable effect on tired travelers

It costs nothing, and should be implemented by all the staff!

Learn How You Can Simplify Your Hotel's

Front Desk Operations

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