Reducing risk for insurance customersZurich’s long-term IT partnership provides confidence to better serve insurance customers around the world

serving insurance customers through technology in over

170 countries

long-term enterprise services outsourcing agreement with Dimension Data

rationalisation of previous, multiple IT partners to a single supplier

data centre relocation to new facility

ES platform creates a single point of contact and easier operational

management

constant, fully functional environment helps to

serve customers consistently through

technology

new data centre facility up and running

with no break in day-to-day operations

trust and confidence in the future, offered by

mutual trust and cooperation in

long-term partnership

entire IT environment to be shut down to relocate data centre

finding IT partner that’s the right fit in terms of global footprint and depth of expertisekeeping pace with

the rapid evolution of technology and related

consumer demands

complicated, time-consuming management

of multiple IT partners, leading to ownership

and accountability issues

Challenge

Solution

Result

‘We handed over the keys to a really important part of our business and said to Dimension Data: “Manage this for us”. The fact that we could do that without concerns shows that we fully

trust our service provider to perform to the highest level.’

Gavin Kandier, Head of Technology, Zurich South Africa.

Let us carry the burden of day-to-day IT operations