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Social Lending: Where did it come from, where is it going?James AlexanderFriday 30th November 2007
Consumers are changing
“… The consumer revolution of the last 30 years is giving way to the Freeform Revolution of the next 30 …”
We have been here before
TECHNOLOGYREVOLUTION
INSTALLATION DEPLOYMENTERUPTION FRENZY GOLDEN AGE MATURITY
TurningPoint
2nd Age of Steam& Railways 1836Railway
mania1829Revolutions1848
Panic1847 1857 1866 1873
3rd Age of Steel, Electricity& Heavy Engineering The “Great
Depression”1875
1890Argentina(Baring)
USA1893
1903USA
“Rich man’spanic”
1907 1920
4th Age of Oil, Automobiles& Mass Production 1930s
andWWII
1908 1920*1929
USA stockmania
1960 1974“Oil crisis”
Source: Carlota Perez ‘Technological Revolutions and Financial Capital – the Dynamics of Bubbles and Golden Ages’
Canalmania1793
1st ‘IndustrialRevolution’ 1771
18101819
1825Panic1797
5th Age of Information& Telecommunications ? 20??1971 1974*
“Oil crisis”
1987
1989Collapse2nd World
1997Asia
2000NASDAQ
2005eBay
2000 2005 2010
TECHNOLOGYREVOLUTION
INSTALLATION DEPLOYMENTERUPTION FRENZY GOLDEN AGE MATURITY
TurningPoint
5th Age of Information& Telecommunications ? 20??1971 1974*
“Oil crisis”
1987
1989Collapse2nd World
1997Asia
2000NASDAQ
2005eBay
P2P Lending
?
?
?
?P2P Trading
P2P Payments
PersonalisedSearch
P2P Voice P2P Video
P2P Info
P2P Social
P2P Photos
iTunes for music …
Freeform companies, enabled by technology are transforming industries
eBay for things … Zopa for money
Social Networks
The online marketplace where people meet to lend and borrow moneyWith no bank in the middle, both parties get better rates
Lenders• Great Returns
• It’s human
• It’s safe
• You’re in control
Borrowers• Low, low rates
• No banks
• It’s fair
Lenders receiving a c.30% better return than base rate; Borrowers borrowing c.30% below the market
Financial return and social reward Working, differentiated, compelling
• Launched in the UK March 2005
• >180,000 members
• Borrowers getting the cheapest loans in the country
• Lender returns 7-11%
• <0.2% defaults
• Just launched in Italy
• Imminent launch in US
Control, community, transparency and ethicality key for value and trust
Opennessis highlyvalued
Users feel valued
and committed
Users become
championsof Zopa
“No other financial site that I have visited has the guts to run a discussion board and take it on the chin.
That makes me feel like I am part of a community and seems to trigger a sense of belonging. With belonging comes pride and passion.
When I tell my friends about Zopa I feel hurt by any negative comments they make as though the site was my own, and for that reason it gets me all wound up when I see even the tiniest glitches on the site”
Mosshill, Zopa lender (Oct 18 2006, 09:17 AM)
An evolving modelMore involving, more viral
Social Lending is already global Expect proliferation, niches developing, consolidation
Parting challenges
• What new opportunities can you see to serve Freeformers?
• How will you provide an experience that embraces• Community?• Transparency?• Control?• Ethicality?
• How will you take your brand into a consumers life and give up demanding they hold a relationship with you?