You Have Your Survey Data, Now What?

A fewassumptions

Analyze the data

Company Level Analysis

Slicing & Dice Your DataBy revenue bands

By tenureBy CS Manager

By product

By geographyBy vertical

By opportunity

Closing the Loop

1 • Triage

2 • Satisfied, unenthused

3 • Advocates

4 • Non responders

Share acrosscompany

Improve Your Business

Add product features

Strengthen onboarding

Enhance communication

Improve support

New community, self-help

Expand training resources

Performance reviews

Storytelling

Rewards & recognition

Lead by example

Consistent communication

Strengthen Your Culture

Key Takeaways for Success

Interpret Feedback Share Insights

Take ActionFocus on Culture

Find Us:

www.SatrixSolutions.com

satrix-solutions-llc.

@satrixsolutions

Evan Klein, Founder

Let’s Hear Your Questions