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Xretail is a leading Cross Channel Retail platform that enables retailers to engage customers Through their online store, Mobile store, and Facebook store. Xretail seamlessly integrates with Microsoft Dynamics RMS, and RetailPRO
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CROSS CHANNEL
RETAILLING
Retailers Face challenges today
Traffic issues Competition
Security issues
Faster pace of life
Parking issues
Higher Rental Costs Tendency to Lower investment
• Businesses want to reach customers and carry out Retail through new multiple channels
• Businesses want to provide customers with common business processes and a unified experience across channels and touch points
What do Businesses want
Retailers Must Engage Customers Through More Channels
Outlets - Stores
Call Center
Social
Mobile
Online Store
Existing Channels Only Support Isolated Processes
Price
Offers & Discount
s
Orders
Data
• Companies must engage with customers across more channels and touch points
• The existing channels only support isolated processes, requiring duplication
• These isolated channels dramatically increase integration expense
• CRM and loyalty are not leveraged by today’s cross-channel customer journeys
• Frustrated customers lead to lost wallet share, loyalty and revenue
Reasons Why Companies Need ‘Cross Channel’
• Integration of end-to-end processes spanning multiple systems
• Replication of business logic and rules across channels• Replication of business process across channels• Replication of data across channels• Replication of business planning and management across
channels• Investment in multiple middleware systems and
technology stacks
Isolated Channels Dramatically Increase Integration Expense
$
Frustrated Customers Lead to Lost Wallet Share,Loyalty and Revenue
customers dissatisfied with cross-channel experience
of multi-channel customers switch vendors after a single bad experience
59%
50% $300 BillionRevenue lost by enterprises in 16 key global Revenue lost by enterprises in 16 key global due to customer frustration
Customer Journeys and the role of different channels
Research Shop Buy Pickup Services
Outlets Visit Diff Stores Visit outlet revisit store
Online Comparison Product Details Buy Online
Delivery / Pickup @
store
Social Fan Club Read Reviews Share Experience
Troubleshoot communitie
s
Mobile Browse Catalog Product info Buy Online
Call Center info Chat Place Order Support / CC
• Leverages customer information from all channels and systems
• Manages interactions across all channels
• Unifies commerce, merchandising, marketing, and service across all channels
• Provides personalized, consumer experience across all channels
• Integrated to supply chain management, and order orchestration and fulfillment
• Enables management of the entire process from their known retail solutions with no need for extra force or trainings
Business Want a Solution That…
• Deliver cross-channel sales, marketing, service and loyalty
• Lower Costs of Customer Engagement• Provide cross-channel merchandising, pricing and order
capture• Support integrated order orchestration, order
management, order fulfillment, and intelligent supply chain management
• Enables multi channel retail management from single administrative point
• Reduce time to market for new products and services
• Deliver seamless cross-channel consumer experience• Enable next-generation, integrated self-service channels
Cross Channel enabling
DID YOU KNOW
*Internet world Stats
• 35 years and below are spending min of 2 hrs online a day• The top 2 Facebook countries in the Middle East and North
Africa in terms of users – Egypt (12MM), Saudi Arabia (5MM)• 72% of smartphone owners in Egypt, Saudi Arabia, and the
UAE are less than 34 years old• 73% of smartphone owners in Egypt, Saudi Arabia, and the
UAE don't leave home without their devices
13 MillionInternet users as of Dec/11, 49.0% penetration
5.5 MillionFacebook users on Sept/12, 20.9% penetration
30 MillionInternet users for June/12, 35.6% penetration
12 Million Facebook users on Sept 30/12, 14.1% penetration
*Internet world Stats
*StatsE
gypt
KS
A
*Internet world Stats
Geo-Tagging
Push Notification
Segmentation
Mobile Retail
Social Retail
Customer Profiling, Segmentation and Social Branding
• Products Catalog• Inventory Details• Customers Details• Orders• Customer history• Payment options (gift cards,
etc.)• Discounts - Offers• Loyalty points
Integration Points
www.mobica.netwww.gamvevalley.com
The biggest games retailer in the region
,,The biggest office furniture manufacturer in the region
www.samirandaly.comThe biggest stationary retailer in
the region
www.truebazaar.comAn online bazaar that sells
Egyptian antiques
,,
,,,,
Showcase
Game ValleyGame Valley is the biggest game retailer in the middle east with over 14 outlets in Cairo only.MarketEgyptIndustryGamesChallengeUser experience, Marketing, Promotion, unified shopping experience, and creating more retailing channels
SolutionOnline Store, Mobile Store, and Facebook StoreGame Valley created a unified multi-channel retailing platform that captures the unique essence of their brand, and replicates an in-store experience.
ResultsThrilled Customers = 130% GrowthBy using a highly flexible unified multi-channel retailing platform to change the way the games business works, Game Valley experienced extra big success very quickly in only 10 month
Cas
e S
tudy
Best eBusiness Solution in Egypt Award 2007
Nominated for Best eBusiness Solution World wide 2007
Best eBusiness Platform in Egypt 2010
NOW YOU KNOW
Thank you,,