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World Headquarters
Cincinnati, Ohio
Welcome April 8, 2023
Introducing Cincom toOur Future
Presented by Ron Hank
Global Business Development
Mission Statement
Cincom will deliver and support high-quality business solutions through advanced software technology worldwide.
The scope, quality and distribution of our products and services will make Cincom the leading alternative for knowledgeable buyers.
This mission will be accomplished in a profitable and challenging environment with the highest business ethics and with respect for Cincomers, clients, and partners.
Spanning Five Decades ofGlobal Software Leadership
• Founded in 1968 as DBMS company
• Strong international expansion in the 1970s
• Manufacturing specialization and application development diversification in the 1980s
• New technologies, acquisitions and increased distribution in the 1990s
• Business communications solutions, data access and integration, enterprise management, and process automation in the 2000s
Some Cincom Firsts
• The first U.S. software firm to promote the concept of a database management system – as software “unbundled” from a hardware purchase (1960s)
• The first to initiate the concept of Technical Product Support centers (five years before IBM) (1970s)
• The first to introduce an interpretive application development system for the IBM mainframe environment (1980s)
• The first single vendor to be selected by the U.S. government as a standard for government agencies (1990s)
Cincom Today
• Annual revenues of $120 million
• Broad solution portfolio
• Over 700 employees
• Offices in 18 countries
• Thousands of customers on six continents
Worldwide Service and Support
• Track record of large-scale projects implemented in record time, ensuring continuous Return on Investment (ROI)
• Cincom pioneered 24x7 support decades ago – because of its commitment to ‘Whatever it Takes’ service
“Cincom’s customer service and support is a key differentiator”
- Gartner
• Over 60% of our revenues are recurring.
• Many customers have trusted and grown with us for over 20 years.
Financial Services Manufacturing
Healthcare
GovernmentUtilities
Education
Telecommunications
Retail
Client Trust
Forward
Financial ServicesFinancial Services
Client Trust
Back Forward
ManufacturingManufacturing
Client Trust
Back Forward
UtilitiesUtilities
Client Trust
Back Forward
TelecommunicationsTelecommunications
Client Trust
Back Forward
Client Trust
EducationEducation
Back Forward
Client Trust
Healthcare ProvidersHealthcare Providers
*Healthcare insurers listed under “Financial Services”
Back Forward
Client Trust
GovernmentGovernment
Back Forward
Client Trust
RetailRetail
Back Forward
Cincom Solutions
• Business Communications
• Data Access and Integration
• Enterprise Management
• Process Automation
Solutions – Business Communications
Customer IssuesReduce Costs
Increase Customer Retention
Revenue Enhancement
Improved Customer Communication
Cincom SolutionDocument Management and Customer Correspondence
CRM for Complex Manufacturing
XML Integration
Business Rules and Process Automation Engine
Application Development Tools
Application Hosting
Integrated Call Center Technologies
Call Center Outsourcing
Case StudiesPraxair Surface Technologies
Barclays Bank
“Cincom has a demonstrated
track record of expertise in providing customer
communica-tion solutions.”
- Doculabs
Business Communications Case StudyPraxair Surface Technologies
Goal:Create a web-based, interactive, knowledge-driven configurator
for sales personnel and customers to serve their needs for product information, configuration options and standardized budgetary estimates.
Key Results:• Capturing new business opportunities estimated at over $1.5
million annually
• Producing custom system estimates in minutes instead of days
• Generating annual savings via automation of product and service information to customers
• Decreasing field service/warranty costs
• Improving Engineering/Sales focus on managing customers’ most complex needs
“There were two critical factors to
implementing our project within the
shortest time frame: the simplicity/
intuitiveness of Cincom’s
software and the abilities/ knowledge of
its internal team of
professionals.”
-Mike Hanlon,
-Praxair Business Analyst
Business Communications Case StudyBarclays Bank
Goal:Centralize customer information and permit access from
thousands of authorized worldwide branches who send out over 24 million personalized letters per year.
Key Results:• Improved customer service
• Achieved 50% time savings in document production
• Centralized access to customer data ensures consistency across branches
• Reduced document production cost from $15-$3 per letter
“Cincom was the only
company that was prepared to
adapt its product to all the environ-
ments we needed.”
-Phil Robinson,
-Barclays Project
Manager
Solutions – Data Access & Integration
Customer IssuesAccess and Integration
Extracting Data From Disparate Databases
Real-time Decisionmaking
Cincom SolutionXML Integration
CRM for Complex Manufacturing
Application Development Tools
Case StudiesSiemens
Thyssen
“Documented, measurable ROI is a key differentiator for Cincom.”
- Gartner
Data Access & Integration Case StudySiemens Energy and Automation
Goals: • Reduce Costs
• Cut Quotation Times
• Generate motor performance data and drawings quickly
• Improve customer satisfaction
Key Results:• Reduced quotation times from days to minutes
• Reduced the time needed to generate CAD drawings and certified motor performance data from 4-6 weeks to less than one hour.
• Reduced customers’ engineering lead times
“We evaluated nearly every interactive selling and product configuration solution on the market - and Cincom was the only system that could meet our business challenges.”
- John Larabee, Manager, Engineering Systems
Data Access & Integration Case Study Thyssen
Goal:• Reduce quotation time scales. • Improve configuration accuracy. • Automate data into SAP system.
Challenge:• Multi-process quotations. • Thousands of possible product permutations. • Worldwide requirements.
Key Results:• Single-process quotation generation. • A savings of $450,000 (US) per year in one area alone. • One-time data entry for quotation and SAP.
“We were very impressed with
the support provided by the
Cincom consultants.”
-Hans Lauffer,
-Thyssen CRM project leader
Solutions –Enterprise Management
Customer IssuesImprove visibility to key business processes for employees, suppliers, business partners, and customers
Simplify customer and supplier-facing business processes
Drive out costs throughout supply chain
Improve productivity of sales and distribution channels
Customer IssuesIntegrate disparate systems while providing more effective enterprise solutions
Improve ability to manage entire product lifecycle
Cincom SolutionCincom Manufacturing Resource Management
CRM for Complex Manufacturing
"Cincom has proven they can execute and has the
references to back it up."
- AMR
Case StudiesBoeing Fleetguard
Enterprise Management Case StudyBoeing
Goal:To increase efficiency and accuracy in the plant while cutting
financial reporting times and maintaining a more structured approach to schedules.
Key Results: • A savings of tens of thousands of dollars [Canadian] in overtime
costs.
• Increased accuracy in manufacturing processes.
• Financial administrative support has been reduced by two-thirds, and financial reporting times have been cut by 67 percent.
“Boeing has saved ‘tens of thosands of
dollars [Canadian] per
month in overtime costs
since it implemented
Cincom’s CONTROL.”
-Diedre Keddie,
Boeing MIS Manager
Enterprise Management Case StudyFleetguard
Goal:Turn Fleetguard's production plants into an efficient, automated,
operation by having desktop access to scheduling information.
Key Results: • Orders are now sequenced according to specifications,
schedules are previewed graphically, and "what-if“ scenarios are run before committing the schedule to the shop floor.
• Daily sequencing reduced by 88%, and the weekly spread time reduced by 75%.
• Shop paper now prints in assembly sequence, which saves 15 hours per week in sorting time.
• Typos and transcription errors have been eliminated.
“Cincom’s system gives us visibility into
our production plans to quickly
determine when it makes
sense to re-schedule
production.”
-Frank Cummings,
Fleetguard Production
Control Manager
Solutions – Process Automation
Customer IssuesChannel Productivity
Organizational Flexibility
Understanding Customers
Customer Communications
Leveraging Technology
Operational Efficiency
Cincom SolutionXML Integration
Application Development Tools
Business Rules and Process Automation Engine
Document Management and Customer Correspondence
“Cincom’s expertise in
addressing the business
requirements of organizations is
grounded in years of
experience.”
- Doculabs
Case StudiesGE Capital Bank
Ohio Bureau of Worker’s Compensation
Process Automation Case StudyGE Capital Bank
Goal:• Integrate seamlessly with existing systems’ structures
• Move from MVS to open server platforms
• Increase accuracy, consistency and personalization
• Reduce or eliminate the need for preprinted documents
Key Results:• Seamless integration with existing systems
• Rapid implementation and ease of use
• Web server platform
• Ability to carry out calculations locally without affecting the data management engines
• Less preprinted documents
“The implementationtime and quality
of the work were excellent.”
-Pascal Ngo Van,
-Project manager, GE
Capital
Process Automation Case StudyOhio Bureau of Worker’s Compensation
Goal:• Automate claims processing
• Eliminate manual file storage
• Personalize correspondence
• Production of 12,000 to 15,000 personalized documents per day
Key Results:• Improved response time through automated processing
• Eliminated cumbersome, time-consuming manual processes
• Reduced costs by 15%
“Cincom iD Solutions
increases our ability to better
serve the injured workers and employers
of Ohio.”
- Les Bravender, BWC MIS manager
Cincom Professional Services
Cincom’s Professional Services organization has a range of services delivered by a staff of senior-level systems engineers and consultants who bring many years of experience and expertise to the job.
Core CompetenciesCore CompetenciesConversion and MigrationOn-site and Off-site EducationApplication Services and
Hosting
Core CompetenciesCore CompetenciesBusiness Process
Improvement
Project Management
Fine-tuning to get more out of existing legacy systems
Offshore development
Outsourcing Operations
Cincom Manufacturing Application Consulting
Document Solutions Consulting
Senior Management Team
Our key leaders in the following areas average over 25 years industry experience, with nearly 20 years at Cincom.
• product development
• customer support
• sales and marketing
• operations
Founded Cincom 1968
Previous Experience:
IBM Sales Representative
Education:
B.A. Marketing – University of Cincinnati
Master’s Degree in Finance – University of Cincinnati
““We have always defined our success by the We have always defined our success by the success of our customers.”success of our customers.”
Thomas M. NiesThe Longest-Serving CEO in the Computer Industry
Joined Cincom in 1983
Previous Experience: Metallurgical Engineer University of Cincinnati - Asst. V.P. of Business Affairs;
Director of Institutional Research; Director of Campus Planning and Construction; Adjunct Associate Professor of Mathematics
Education: B.S. in Metallurgical Engineering - University of Cincinnati Ph.D in Mathematics - University of Cincinnati
““Customers are more than simply customers to us - Customers are more than simply customers to us - they are our partners for life! And as such, they are our partners for life! And as such,
we must both succeed.”we must both succeed.”
Gerald L. Shawhan Company Treasurer and Managing Director - Finance, Administration, and Engineering
Brian BishDirector, Professional Services
Joined Cincom 1979
Previous Experience: V.P., Product Management and Marketing, Allen Systems Group
Cincom Experience: Sr. Manager, Customer Support Sr. Engineering Manager COO, OverC International
Education:B.A. in Business Administration - University of Cincinnati
"Service and support is the foundation upon which "Service and support is the foundation upon which Cincom has been built."Cincom has been built."
Richard CollinsVice President, Greater Asia Pacific and Canada
Joined Cincom in 1974
Previous Experience: Computer and System Services Manager, Air Canada Established Teradata Canada
Cincom Experience: General Manager, Cincom Canada Director, Global Business Development Director, Document Solutions Group
Education: Advanced Cost Accounting – Int’l Accounting Society
““We help our clients’ ‘impossible dreams’ We help our clients’ ‘impossible dreams’ become business realities.”become business realities.”
Pat DowlingManaging Director, Financial Services
Joined Cincom 1995
Previous Experience: Plant Operations Business Manager, David J. Joseph Company Corporate Trust Operations Officer, Fifth Third Bank
Cincom Experience: Sales and Customer Relationship Management positions Managing Director, Document Solutions Group Managing Director, Application Service Provider Group
Education: B.S. in Business Administration - Miami UniversityWhen Cincom created the Financial Services Group, we had two objectives When Cincom created the Financial Services Group, we had two objectives
in mind. First, we knew that we must provide solutions that addressed in mind. First, we knew that we must provide solutions that addressed the issues of our customers in the Financial Services Marketplace, and the issues of our customers in the Financial Services Marketplace, and second that these solutions enhanced our customers shareholder value; second that these solutions enhanced our customers shareholder value;
increase revenue, lower costs and improve customer loyalty. This we increase revenue, lower costs and improve customer loyalty. This we have done!have done!
Ron HankDirector, Customer Relationship Management and Global Business Development
Joined Cincom 1975
Previous Experience: Information Technology and Finance, PPG Industries
Cincom Experience: Manager, U.S. Client Services Consulting Director, Corporate Relations/Corporate Marketing
Education: B.S. in Computer Science - Miami University
““Customer loyalty is solidified through long-term Customer loyalty is solidified through long-term relationships based upon trust, relationships based upon trust,
confidence and commitment.”confidence and commitment.”
Gerard MaretGeneral Manager, Transatlantic Field Operations
Joined Cincom 1993
Previous Experience: Finance and Operations, IBM Sales Representative, IBM
Cincom Experience: Account Executive, Regional Sales Manager Director of U.S. Field Operations Director of Latin American OperationsEducation: BS in Marketing – Southwest Missouri State University MBA - University of Houston
““Cincom has uniquely served customers across five decades by Cincom has uniquely served customers across five decades by providing quality products and services, as well as attracting providing quality products and services, as well as attracting
and retaining loyal employees who are and retaining loyal employees who are intensely focused on their customers’ success.”intensely focused on their customers’ success.”
Jay McKeeverDirector, Worldwide Marketing
Joined Cincom 1996
Previous Experience: Marketing Manager, Mortgage Now Communications Manager, United Parcel Service
Cincom Experience: Director, Worldwide Marketing
Education: B.A. in Communications - Xavier University
““Cincom spans five decades and has thousands of Cincom spans five decades and has thousands of loyal customers worldwide, many of whom we loyal customers worldwide, many of whom we have been have been privilegedprivileged to serve for well over 25 to serve for well over 25
years.”years.”
Jerry MillerManaging Director, Manufacturing Industries
Joined Cincom 1993
Previous Experience: Manager, Purchasing, Materials and Factory Modernization, ITT
Fluid Technology Corp.
Cincom Experience: Manager, Manufacturing Operations
Education: Bachelor of Science - Indiana University
““Cincom Manufacturing Business Solutions has helped hundreds Cincom Manufacturing Business Solutions has helped hundreds of manufacturing companies address their business challenges. of manufacturing companies address their business challenges. The comprehensive nature of our solutions, coupled with our The comprehensive nature of our solutions, coupled with our
strong domain expertise in manufacturing, has produced strong domain expertise in manufacturing, has produced tremendous results for our customers.”tremendous results for our customers.”
Ashish PaulPresident, Cincom India
Joined Cincom 1998
Previous Experience: Director of Int'l Marketing and Business Development, Telstra Corp.
Australia Marketing, Digital Equipment Corporation Sales, Tata Industries Media and Marketing Chairman, Pacific Telecom Council Director, Indo-U.S. Business Council of Cincinnati
Education: MBA, BSc
““Cincom India and OverC provide benefits of higher Cincom India and OverC provide benefits of higher profits, cost savings, and intellectual capital retention for profits, cost savings, and intellectual capital retention for
our customers.”our customers.”
Dave SchwarberSenior Director, Applications Development
Joined Cincom 1980
Previous Experience: Cincinnati Electronics – Materials, Purchasing, IT Operations, Project
Management
Cincom Experience: Manufacturing Technical Representative Quality Assurance and Documentation Manager Manufacturing Development Manager Director of Engineering
““Our deep experience in complex manufacturing, coupled with Our deep experience in complex manufacturing, coupled with our belief in putting the customer first enable us to provide high our belief in putting the customer first enable us to provide high value solutions to our customers at a price well below industry value solutions to our customers at a price well below industry
average.”average.”
Daniel J. VogelChief Financial Officer
Joined Cincom 1998
Previous Experience: V.P. and CFO, Calver Fund, Inc. V.P., Treasurer, and CFO of DVI, Inc. Corporate Controller, Amplicon, Inc. Sr. Staff Accountant, Price Waterhouse Director, Beeson & Associates, Inc.
Education: B.A. in Business Administration - University of Cincinnati MBA in Finance - California State University
““Our success over the past few years provides Our success over the past few years provides a solid foundation and positions us well a solid foundation and positions us well
for future growth.”for future growth.”
Ron WeeksDirector, Engineering and Support, Advanced Technology
Joined Cincom 1970
Cincom Experience: Client Services Management
Support Management
Product Management
Director of Corporate Planning
Education: B.S. in Mathematics – University of Cincinnati
Master’s Degree in Business Administration – Xavier University
Dave WoodManaging Director, Europe, Middle East, Africa and Russia
Joined Cincom 1980
Cincom Experience: Director, Systems Software
Managing Director, Latin American Operations
Managing Director, Eastern Europe, Middle East, Africa, Canada
Education: B.A. in Business Administration - University of Cincinnati
Take Advantage of Our ExperienceTake Advantage of Our Experience
• Spanning five decades
• Thousands of clients on six continents
• Billions of dollars in increased productivity and profitability
CincomThe World’s Most Experienced Software Company
2003 Cincom Systems, Inc. All Rights Reserved
Developed in the U.S.A.CINCOM, , and The World’s Most Experienced Software Company are trademarks or registered
trademarks of Cincom Systems, Inc
All other trademarks belong to their respective companies.
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