Workplace Reimagined - Connected, Engaged, Empowered

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  • Workplace Reimagined Connected, Engaged, Empowered

    Jeannene Michel VP, ES Global Operations & Shared Services Salesforce

    Michael McCreary VP, HR Services Intuit

    David Reed Director, Workforce Systems Intuit

    Dreamforce 2015

  • Safe Harbor

    Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

    This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth,

    earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements

    concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

    The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our

    Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our

    service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further

    information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings

    section of the Investor Information section of our Web site.

    Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no

    obligation and does not intend to update these forward-looking statements.

  • Salesforce Today

    18,000+ employees

    16+ years old

    4 years ago:

    No centralized employee support (no phone #)

    No MSS

    Hit & miss Chatter groups for peer support

    Grossly outdated intranet, that was primarily US

    focused; no owner

  • The situation: Growth was outpacing ability to provide service

    Top 3 Issues impacting employee experience:

    1. Multiple places to go to try to find information

    2. No phone number to call or chat for real time help

    3. File a ticket, no way to track it and sometimes never hear back

  • We needed to figure out a better way to service employees

    Top 3 Goals:

    1. Improve Employee Experience

    2. Scale Employee Services and Knowledge Management

    3. Take a Data-Driven Approach

  • The solution: HR Help Desk

    5 Core Components: 1. Content

    2. Community

    3. Case Management

    4. Call

    5. Chat

    And its available via SSO in the environment our employees work in every

    day. Not an intranet!

  • So, how did we do it?

    5 secrets to success:

    1. Employee Voice groups

    2. KCS approach to content creation

    3. Proactive change management

    4. Case management planning

    5. Dashboards and metrics

    You only get one chance to make a first impression!

  • Results

    TTR ADOPTION SCALE

    92% 1:350

  • Designed for mobile

    Relevant search

    results

    View of your cases

    Evolution to Mobile Introducing Concierge

  • Concierge (self-service and efficiency)

    Single place for employees: federated search from multiple knowledge sources

    Mobile and Desktop

    Curated content

    Employee ratings

    Article Actions

  • Reimaging Talent at Intuit

    Michael McCreary, VP HR Services

    David Reed, Director Workforce Systems

  • MISSION: To improve our customers financial lives so profoundlythey cant imagine going back to the old way

  • Intuit who we are

    1983

    Founded

    8,000+

    Employees

    50M+

    Customers

    1993

    IPO

    4.4B

    Revenue

    32

    Locations

  • Intuit who we serve

    Consumers Small Businesses Accounting

    Professionals

  • Recognized as one of the worlds leading companies

    FORTUNE 100 BEST COMPANIES TO WORK FOR

    2013

    MOST ADMIRED: SOFTWARE INDUSTRY MOST INNOVATIVE COMPANIES

    2014 2015

    31 Ranked #

    12 Years in a Row

    2004 2005 2006 2007 2008 2009 2010 2011 2012 2015

    WORLDS MOST ADMIRED COMPANIES

    2013 2014

    14 Years in a Row

    2 Ranked #

  • Intuit in the cloud

    Online and Mobile Revenue

    Total Revenue

    $3B 2/3

  • What we heard from our workforce

    SAY-DO

    I want to do it or find it for myself, but cant

    I have to go to several places to get one thing done

    Too much time on administrative tasks

    Too much noise to sift through to find whats important

    Which makes me FEEL:

    Frustrated Angry Resigned Overwhelmed

    THINK

    I need this to be EASY connect the dots for me

    So that I can

    Go to one place

    Get it done

    Which

    Hides the background mess

    Frees me up to focus on whats important

  • Trends

    The most significant effect on HR Technology is the expectation of an interface similar to a consumer appwe are on the cusp of whats possible in HR to provide a distinctive experience and competitive advantage.

    - PwC 2013 HR Tech Survey

    With the cloud, it has never been easier to accidentally build silos.

    - Gartner, April 2014 Workers expect

    awesome experiences in the applications they use

    at work

  • Our vision for workforce technology

    The experience finds me, I dont have to search for it

    40% of experiences consumed on Mobile

    The experience presents the right data to make ME smarter

    More intuitive and delightful than any other place Ive ever worked

  • Experience Design Principles

    Wherever, whenever, on any device

    Data & process are in the cloud

    It finds me, I dont have to find it

  • Act 1: A New Opportunity Ravi People Leader Expatriated in Australia Tony Product Manager in the US reporting to Ravi

    Act 2: A Match is Made Scarlett Job Seeker in Australia Sarah Recruiter in the US

    Act 3: Lets Get Started! Scarlett Job Seeker in Australia Johan HR Connect Talent Liaison Ravi - People Leader Expatriated in Australia

    Reimagining Talentat the speed of business

  • Act 1: A New Opportunity | Tony Product Manager in the US reporting to Ravi

    Tonys opportunity

  • Ravi on the move

    Act 1: A New Opportunity | Ravi People Leader Expatriated in Australia

    Create a requisition

  • Dinner

    Act 1: A New Opportunity | Ravi People Leader Expatriated in Australia

  • Job approved & posted

    Approved and posted!

    Act 1: A New Opportunity | Ravi People Leader Expatriated in Australia

  • Scarlett discovers Intuit

    Act 2: A New Opportunity | Scarlett Job Seeker in Australia

  • Job match!

    Act 2: A New Opportunity | Scarlett Job Seeker in Australia

    Job match at Intuit. Check it out!

  • Sarah, our recruiter

    Act 2: A New Opportunity | Sarah Recruiter in the US

    Job match at Intuit. Check it out!

    Scarlett La

  • Interview scheduled

    Interview with Intuit

    Act 2: A New Opportunity | Scarlett Job Seeker in Australia

  • Ravi Needs Help

    Act 3: A Match is Made | Ravi People Leader Expatriated in Australia

    Hi Ravi, looks like you need help. What can I do for you?

  • Johan Saves the Day

    Act 3: A Match is Made | Johan HR Connect Talent Liaison

    Hi Ravi, looks like you need help. What can I do for you?

  • Accept and provision!

    Act 3: A Match is Made | Ravi People Leader Expatriated in Australia

  • New hire pre-boarding

    Act 3: A Match is Made | Scarlett Completes Paperwork Automagically

  • Scarlett meets the team

    Act 3: A Match is Made | Scarlett Job Seeker in Australia

  • Talent at a glance

    Intuit Talent Cloud

    at the speed of business!

    Act 3: A Match is Made | Ravi People Leader Expatriated in Australia

  • Where we are on our journey

    Building point solutions, while working towards unification and a mobile container

    Results so far (3 minutes to open job req, ++ NPS for onboarding)

    Already built Awesome Req, New Hire Provisioning, and Onboarding Prework

    Working on Awesome Apply, Assessing for Awesome, and Real-Time Feedback

  • Opportunities and challenges

    Capabilities and speed of development

    Share apps with other companies

    Force.com and Lightning are brand new learning as we go

  • Thank you

  • Panel Discussion

  • Win one of ten SONOS speakers at the App Cloud Keynote!

    App Cloud Product Showcase

    Moscone North

    IT Ranger Station in the Dev Zone

    Moscone West, 2nd Floor

    Thursday, September 17, 2pm Moscone South

    Tod Nielsen

    EVP, App Cloud Salesforce

    Mike Anderson

    CIO Crossmark

    Herry Stallings

    AVP App Dev USAA

    Heather Quiqley-Allen

    VP Marketing Bosma Enterprises

    Learn more about App Cloud:

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