W&M 2009 – Mini Laptops need management too! - Why mobile device management is so important

Copyright © Siemens Enterprise Communications Limited 2009. All rights reserved.Siemens Enterprise Communications Limited is a Trademark Licensee of Siemens AG

Mini-laptops need management too- why mobile device management is so importantColin Corbett – Portfolio Manager FMC, Wireless & Data

" This presentation uncovers what is really needed when managing mobile devices that are predominantly WLAN, GSM or 3G enabled, addresses some of the issues surrounding mobile application deployment and management and discusses how an enterprise can bring about this capability quickly and with minimum cost."

Page 2Copyright © Siemens Enterprise Communications Limited 2009. All rights reserved.Siemens Enterprise Communications Limited is a Trademark Licensee of Siemens AG Colin Corbett/Sales

Reachability and Accessibility at all times in all locations at the lowest cost

The Enterprise Mobility Challenge


““Mobile workers are looking for convenience, Not cost Mobile workers are looking for convenience, Not cost effectiveness” effectiveness” 22

Sources: 1-CIO Insight, 2- Frost & Sullivan, 3- IDC

What’s The Impact ?

Only 20% of today‘s workforce is tied to their desk 2

50% of cellular phone bill due to intra-company calling 2

33% of cell calls originated within enterprise premise 2

66% of Enterprise Employees Traveled in 2008 1

70% of enterprises are deploying mobile applications 3


“Enterprise mobility costs are spiraling out of control” - IDC

Employee Productivity

Mobile Costs

Mobile Communications costs are growing uncontrollably-10% of ITC budgets are now spent on mobile charges and its growing!

Reduced Productivity caused by “human latency” related to mobility


Two ways to cap mobile costs:1- “One Number Service”

Study of an enterprise customer – 36,000 calls

Before ONS Solution:

Only 30% of calls to business line were answered first time.

After ONS Solution:

72% of calls to ONS were answered first time.

45% of calls answered on Mobile devices.27% of calls answered on Desk Phones.


Two ways to cap mobile costs: 2- one device

“Wi-Fi is quickly becoming ‘table stakes’ for Smartphone. The user’s experience appears to be critical in handset Wi-Fi adoption with more iPhone users – as many as 75% — using their Wi-Fi regularly.”

Source ABI Research Feb 2009


OFFICE ITF

Delivering the three key needs

WL2 Spectralink Vocera

Mobile Devices Symbian Windows Mobile6 Blackberry

Nokia E-Series HTC HP iPaq

OpenStage OpenScape Video

Open Array of Wireless / Mobile Devices Supported

Mobile Features Delivered

1 The wireless enterprise

2 FMC - Extend coverage to the public network

Enterprise Network Public Network

3 Deliver Mobile UC EverywhereOPENSCAPE

SUITE

Enterprise Grade Voice, Video, data over WLAN

Low TCO ( D-MAC savings) Centrally administered Pervasive coverageHiPath WLAN 802.11n

Unified Directory Presence management Conference callingOpenScape Mobile UC Client

Call control/LCR Seamless handover One number/voicemail service

HiPath MobileConnect

Supporting a diverse set of Mobile User Needs


Smartphone's are Mini Laptops

email

word processing

spreadsheets

applications

multiple connection types

viruses

Etc.


What’s The Impact of Mini Laptops ?

The Aberdeen Group stated that it costs nearly 10 times The Aberdeen Group stated that it costs nearly 10 times more to manage wireless services and devices compared to more to manage wireless services and devices compared to wireline and recommends enterprises budget 10 times more wireline and recommends enterprises budget 10 times more

for operational support. for operational support. (Current Analysis - 2008)


Smartphones are 12 times more likely to be lost or stolen than laptops

Every Day In Chicago Alone:

476 Mobile Phones

119 PDA’s / Pocket PC’s

25 Laptops

Are left in Taxicabs.

We’ve all heard stories of various public service workers leaving Their mobile devices on tube trains etc…

Securing the Data on the device is of Securing the Data on the device is of paramount importanceparamount importance

And is a major compliance issueAnd is a major compliance issue

( Thank you Nokia !)


The Mobile Management Lifecycle

Deployment Is Just One StageDeployment Is Just One StageOf The ProcessOf The Process

Consider device Consider device ANDAND data data ANDAND ApplicationsApplications

Continuous Lifecycle with TCOContinuous Lifecycle with TCO

Plan The Plan The WholeWhole Process ProcessBefore Deployment BeginsBefore Deployment Begins


Securing The Mobile Worker

What are my options ?

Set policy for use of the device

Camera, web, virus protection, apps blacklist….etc….

Ensure secure network access for devices via centralised policy

Beware of Cloning ! – 802.11 WPA – PSK ( Can be Cloned ! ) Use 802.1x – Via Radius Authentication

Provide a device with encrypted data protection

Wipe the data off the device

Block use of the device if Stolen


Options For Mobile Device Management

Security Enforcement

Theft – Loss Protection

Application Management

Settings Management

Asset Management

Troubleshooting

Any Connection Any Device

WLAN

GSM

Internet

Managed Tenanted Internal IT


Action Plan

What Do I Do Next ?

Do I Know my TCO for my mobile workforce ?

Am I happy with the security of my mobile people ?

How do I create a business plan ?

How do I calculate my ROI ?

Copyright © Siemens Enterprise Communications Limited 2009. All rights reserved.Siemens Enterprise Communications Limited is a Trademark Licensee of Siemens AG

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W&M 2009 – Mini Laptops need management too! - Why mobile device management is so important