Tony de Thomasis

Using CA Wily Introscope to Reduce Support Costs and drive innovation

SAP Mentor, NetWeaver Practice Lead, Acclimation

Motivation – why would you use CA Wily Introscope

Large investment in NetWeaver technologyMany different NetWeaver usage types (CRM, BI, PI, EP, ERP etc)

SAP supported and recommended RCA toolStrong CA/SAP relationship – future proof your investment

CA Wily Introscope RTV bundled with SAP Enterprise Support licenseUpgrade to SED version of by purchasing an additional license

Several out of the box SAP dashboards delivered with CA WilySeveral pre-canned SAP reports delivered with CA Wily

CA Wily Introscope can be used as a unit test and base-lining processCA Wily Introscope is a central piece of the full CA CEM roadmap

A typical SAP landscape

Response

JVM

Application Server

J2EE Application

Servlet EJB MQ/Tux

JDBC

CICS

File and Network I/OMemory

IntegrationPortal

Portlets

Engine

Portlet Container

Authentication

Authorization

Building Models

Page Loading

Page Rendering

JDBC PoolsEJB PoolsThread Pool

Transaction Request

Operating System

MQ Series

Web Services

Oracle RDBMS

LDAPSecurity

Interfaces

NetWeaver

Ensure maximum SAP performance by being able to monitor and manage your entire environment.

A typical SAP landscape with CA Wily Introscope

Response

JVM

Application Server

J2EE Application

Servlet EJB MQ/Tux

JDBC

CICS

File and Network I/OMemory

IntegrationPortal

Portlets

Engine

Portlet Container

Authentication

Authorization

Building Models

Page Loading

Page Rendering

JDBC PoolsEJB PoolsThread Pool

Transaction Request

Operating System

MQ Series

Web Services

Oracle RDBMS

LDAPSecurity

Interfaces

NetWeaver

CA Wily is like an x-ray to assist support staff in monitoring and managing the entire environment from a single point.

A typical CA Wily Introscope deployment

Entry level CA Wily Introscope deployment designed as a building block for scaling into HA/DR or load balanced future deployment.

Solution Manager 7FirewallsNetwork

SAP ECC6Switches

Load Balancer SAP EP7

Routers

AgentAgent

CA Wily hostWindows

UnixLinux

SAP PI7.1

Agent

Introscope WorkstationJava Client (Workstation)

Browser Interface (WebView) Command Line (CLI)

Agent

A more thorough CA Wily Introscope deployment

The full end to end CA CEM solution provides scalable and resilient performance metrics at all levels of the application

stack.

Introscope WorkstationJava Client (Workstation)

Browser Interface (WebView) Command Line (CLI)

FirewallsNetworkSAP ECC6

SwitchesLoad

Balancer SAP EP7Routers

AgentAgent

SAP PI7.1

Agent Agent

Solution Manager 7

TESS

CEM ApplianceCEM Console

Browser Interface CA Wily manager of managers host

WindowsUnixLinux

Introscope WorkstationJava Client (Workstation)

Browser Interface (WebView) Command Line (CLI)

CA Wily Links with SAP ALM

Bundled CA Wily Introscope RTV licenseCustomers can purchase SED license directly from SAP

Used by SAP AGS to deliver SAP Safeguarding servicesUsed by SAP first level support to gather error logs and debug errors

Gives local staff a fighting chance to solve problems before escalationFar more efficient than traditional SAP support tools

Download all CA Wily binaries and documentation via SWDCReport any CA Wily Introscope errors via normal SAP helpdesk process

CA Wily Introscope is called via Solution Manager RCA workcenterSAP Solution Manager initiates both WebView and Workstation

SAP Enhanced Diagnostics (SED)

Automated threshold alerting with integration to CA NSMAutomated creation of Service Desk calls for incident management

Creation of personalized dashboardsCreation of personalized reports

Extended instrumentation for non-SAP application server platformsPower packs for WebSphere, WebLogics, Oracle, Siteminder etc

Leveraging common Wily language for non SAP J2EE applicationsSupport for customized code in SAP

Role based user management with Active Directory supportPersonalization, user preferences and favorites

How does CA Wily Introscope save support costs?

Fix the problemFix the problem

20 % EFFORT

• Reduce application performance delays

• Reduce downtime

• Reduce application associated helpdesk calls

• Reduce the Mean Time-to-Resolution for application

Gather detailsGather details Recreate Recreate Analyze information (RCA) Analyze information (RCA) Analyze information (RCA) Analyze information (RCA) Fix the problemFix the problem

80 % EFFORT80 % EFFORT 20 % EFFORT

Hands on demonstration

Trace Viewer•Trace for a user over a predefined period

•Traffic light based tree view

Reporter•Create pre canned on demand PDF reports

•SAP signage and headings

Investigator•Drill down metrics

•Host or NetWeaver focus

Console•Dashboard based reporting

•Triage or NetWeaver usage type

More CA Wily Introscope information

wiki.sdn.sap.com/wiki/display/SM (Solution Manager wiki)

www.sdn.sap.com/irj/scn/forums (Solution Manager Forum)

www.service.sap.com/diagnostics (Wily Information)

www.wilytech.net/solutions/products/IntroscopeForNetWeaver.html (Wily website)

http://www.ca.com/us/products/product.aspx?id=5789#overview (CA website)

http://service.sap.com/alm (SAP Application Lifecycle Management launch pad)

http://sdn.sap.com/irj/sdn/operations (SAP operations launch pad)

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/18611 (SAP Mentor weblog)

Questions?

www.twitter.com/@c821311

www.sapsolutionmanager.com.au