BayCHI 10.13.09 Redux

Micah Alpern - Overview of Wikimania

Sue Gardner & Erik Möller- Wikimedia Foundation

Ed Chi - Slowing growth of Wikipedia

Naoko Komura - Wikipedia Usability

Jack Herick - Lessons from WikiHow

Taken by Beatrice Murch (blmurch) 

Flavor of the conferenceFlavor of the conference

Big trends:Big trends:

Confronting slowing growthConfronting slowing growth

Maintain QualityMaintain Quality

How/why (demographic shifts)How/why (demographic shifts)

What to do about it Usability, Policy, EngagementWhat to do about it Usability, Policy, Engagement

Erik Zachte, Wikipedia's stats guru/czar/master.

Maintain QualityMaintain Quality Confront Slowing Confront Slowing GrowthGrowth

Maintain QualityMaintain Quality Confront Slowing Confront Slowing GrowthGrowth

Strategic PlanningStrategic Planning

Usability InitiativeUsability Initiative

Data, models, & Data, models, & explanationexplanation

WikiTrustWikiTrust

Flagged RevisionsFlagged Revisions

Answers Community ModerationsAnswers Community Moderations

Photo of Richard Stallman Wikimedia keynote by mat-

# of active contributors plateauing# of active contributors plateauing

Photo of Jimmy Wales by Photo of Jimmy Wales by blmurchblmurch

http://usability.wikimedia.org

Jennifer Riggs presenting on volunteer lifecycle at the Red Jennifer Riggs presenting on volunteer lifecycle at the Red CrossCross

Flagged RevisionsFlagged Revisions

articles at high risk articles at high risk of vandalismof vandalism

eg. biographies of eg. biographies of living peopleliving people

Traditional Moderation Traditional Moderation FailedFailed

As Answers grew As Answers grew traditional moderation traditional moderation methods failed to scale methods failed to scale with the community.with the community.

Manual customer care systems: Had slow response timesHad slow response times

Treated all abuse reports the sameTreated all abuse reports the same

Had high false positive and false negative ratesHad high false positive and false negative rates

Were high cost and scaled up with trafficWere high cost and scaled up with traffic

Answers Community Answers Community ModerationModeration

Deployed a newDeployed a newCommunity ModerationCommunity Moderation system system

  Empowered trusted Answers users to help Empowered trusted Answers users to help moderate content by allowing their report abuse moderate content by allowing their report abuse actions to automatically delete content.actions to automatically delete content.

  System didn’t reveal reputation scores to users,System didn’t reveal reputation scores to users,

Encouraged them to report accurately so they Encouraged them to report accurately so they could gain more community influence.could gain more community influence.

Illustration by Illustration by Bryce Glass

To address these challenges:To address these challenges:

WikiTrustWikiTrustLuca de Alfaro, Ian Pye, and Bo Adler from UC Santa Cruz

Panel of current and former Arbicon Panel of current and former Arbicon committeecommittee

Simultaneous Spanish/English Simultaneous Spanish/English TranslationTranslation

photo of Eugene Kim from blmurch

Strategic planning

http://meta.wikimedia.org/wiki/Strategic_planning_2009

Agenda for the eveningAgenda for the eveningIntroIntro

Micah Alpern - Overview of WikimaniaMicah Alpern - Overview of Wikimania

Sue Gardner & Erik Möller- Wikimedia Sue Gardner & Erik Möller- Wikimedia FoundationFoundation

Ed Chi - Slowing growth of Wikipedia Ed Chi - Slowing growth of Wikipedia

Naoko Komura - Wikipedia UsabilityNaoko Komura - Wikipedia Usability

Jack Herick - Lessons from WikiHow Jack Herick - Lessons from WikiHow

Wikimedia Foundation Wikimedia Foundation SpeakersSpeakers

Sue GardnerSue Gardner -Executive Director -Executive Director

Erik MöllerErik Möller - Deputy Director - Deputy Director