Why VoIP is better. Save $1,000's over traditional phone services

www.pugetsoundtechnologies.comwww.pugetsoundtechnologies.com 11Courtesy of iTel-ip – www.itel-ip.comCourtesy of iTel-ip – www.itel-ip.com

Voice Over IPVoice Over IP

A New Choice In A New Choice In TelecommunicationsTelecommunications


Features hidden and difficult to useFeatures hidden and difficult to use

No control over moves, adds, changesNo control over moves, adds, changes

No support for remote workersNo support for remote workers

Multiple locations costly and hard to manageMultiple locations costly and hard to manage

Upgrades and expansions too costly and unpredictableUpgrades and expansions too costly and unpredictable

Can’t justify retaining phone system expert on-staffCan’t justify retaining phone system expert on-staff

Difficult maintaining communication between branch Difficult maintaining communication between branch officesoffices

Difficult to manage multiple phone numbers and voicemails Difficult to manage multiple phone numbers and voicemails

Too many messages all over the place — voice, cell phone, Too many messages all over the place — voice, cell phone, e-maile-mail

Multiple vendors make it difficult to manage invoicingMultiple vendors make it difficult to manage invoicingHow does your current system stack up against these How does your current system stack up against these challenges?challenges?

What You’re Saying About Phone What You’re Saying About Phone SystemsSystems


Now there’s a Better Way!

Hosted Voice Over IP Servicefor Business


No more headachesNo more headaches

Inexpensive to implementInexpensive to implement

Simple to control, configure, customizeSimple to control, configure, customize

No more upgrades (i.e., protection from obsolescence)No more upgrades (i.e., protection from obsolescence)

Unparalleled productivity gainsUnparalleled productivity gains

Scale according to your needsScale according to your needs

Why Hosted VoIP Service?Why Hosted VoIP Service?


PBX or Centrex replacement services voted Product of the PBX or Centrex replacement services voted Product of the Year Year 2003 by 2003 by Internet Telephony MagazineInternet Telephony Magazine

Hosted IP voice service for local and long distance voice Hosted IP voice service for local and long distance voice Individual handset phone number assignment and dial-toneIndividual handset phone number assignment and dial-tone

Long list of Class 5 featuresLong list of Class 5 features

Intra-enterprise private dial plan managementIntra-enterprise private dial plan management

Hosted IP voice services provideHosted IP voice services provideIP-enabled productivity tools for managing moves, adds, changes IP-enabled productivity tools for managing moves, adds, changes

Web- and audio-based conferencing serviceWeb- and audio-based conferencing service

One box for fax, voice, voicemail, and e-mail (unified messaging)One box for fax, voice, voicemail, and e-mail (unified messaging)

Web-based portal for end-user management and personalizationWeb-based portal for end-user management and personalization

Why Hosted VoIP Service?Why Hosted VoIP Service?


How will VoIP How will VoIP

make your life simpler?make your life simpler?


Create “National” campusCreate “National” campusAllows the combination of multiple sites on one call planAllows the combination of multiple sites on one call plan

Free your IT staff to maintain systemsFree your IT staff to maintain systems

Save Operating and Capital expense dollarsSave Operating and Capital expense dollarsNo new infrastructureNo new infrastructure

Free “On-Net” callingFree “On-Net” calling

Reduce support costsReduce support costs

No large investment upfront No large investment upfront

Ability to easily manage moves, adds and changesAbility to easily manage moves, adds and changes

Disaster RecoveryDisaster Recovery

Advanced feature setAdvanced feature set

VoIP BenefitsVoIP Benefits


Easy Login from Any Web BrowserEasy Login from Any Web Browser


Service dynamically synchronizes all communications between User Web Portal, Microsoft Outlook, your desktop phone, and IP-enabled wireless devices

Phone syncs with browser

Mobile syncs with browser

Synchronize CommunicationsSynchronize Communications


Manage all from Manage all from your Web portalyour Web portal

Available from any Available from any Web browserWeb browser

Easy access to Easy access to company and company and personal personal directoriesdirectories

Easy template to Easy template to updateupdate

Personalize Your Personalize Your CommunicationsCommunications


Shared company Shared company directorydirectory

Eliminate Eliminate multiple multiple directoriesdirectories

Look up first, Look up first, last, or partial last, or partial namename

Available from Available from any Web any Web browserbrowser

Easy to updateEasy to update

Update once for Update once for everyoneeveryone

Click on any Click on any name to dialname to dial

Company DirectoryCompany Directory


Easy to make and return Easy to make and return callscalls

Using any browser or Using any browser or phone, see who calledphone, see who called

Return calls with a clickReturn calls with a click

Look up previously dialed Look up previously dialed numbersnumbersReturn missed calls Return missed calls directly from a call logdirectly from a call log

Call LogsCall Logs


Improves accessibilityImproves accessibility

Treat callers selectively (to Treat callers selectively (to increase productivity)increase productivity)

Prioritize how callers are Prioritize how callers are handledhandled

Create special call groups Create special call groups (e.g., VIP versus Family)(e.g., VIP versus Family)

Certain callers can find you Certain callers can find you anywhere anywhere

Only give out one phone Only give out one phone number on business cardnumber on business card

Protect privacy – no longer Protect privacy – no longer give out your home phone give out your home phone numbernumber

Call PriorityCall Priority


One click to call a One click to call a favorite favorite

Locate favorite numbers Locate favorite numbers in one placein one place

Speed dial key Speed dial key customers or vendors customers or vendors without a manualwithout a manual

No special codes No special codes neededneeded

Add favorites with a Add favorites with a clickclick

User never touches the User never touches the phonephone

Billing codes availableBilling codes available

Improve ProductivityImprove Productivity


Work from homeWork from home

Work from hotelWork from hotel

Work from client’s officeWork from client’s office

Work from anywhere!Work from anywhere!

No special hardware or linesNo special hardware or lines

Work From Any Internet ConnectionWork From Any Internet Connection


• Set up a remote office instantly

• Only need an Internet connection and a direct-dial phone

• Call from remote location but display your office name and number

• No geographic limits• Protect privacy by

sending calls with Caller ID

• Eliminate multiple expense reports

Make It Easy For Your TeleworkersMake It Easy For Your Teleworkers


Forward calls to any Forward calls to any number number

Mobile phoneMobile phone

Home phoneHome phone

Remote officeRemote office

Another extensionAnother extension

Forward calls to voicemail Forward calls to voicemail easilyeasily

No feature codes to access No feature codes to access or programor program

Make and Take Calls From Any NumberMake and Take Calls From Any Number


Send unwanted Send unwanted callers directly to callers directly to voicemail voicemail (or broadcast a (or broadcast a busy signal)busy signal)

Stop Unwanted CallersStop Unwanted Callers


Find Me/Follow MeFind Me/Follow Me

Call Logs Call Logs MissedMissed

IncomingIncoming

OutgoingOutgoing

Directory AccessDirectory AccessFully synchronized Fully synchronized with Outlookwith Outlook

Contact Directory is Contact Directory is always up-to-datealways up-to-date

Sync up multiple Sync up multiple contact directoriescontact directories

Outlook IntegrationOutlook Integration


• Manage all inbound messages quickly

• Prioritize your responses to callers

• One location to manage all your messages

• Listen to voicemail as you read e-mail

• View and print faxes, or fax from an e-mail

• IMAP and POP3-compliant

Unified MessagingUnified Messaging


• Delivers a single-source, easy-to-use audio and Web conferencing solution for users

• No special hardware or vendors

• Available from any

Internet browser• Support multiple user types – Scheduled and On Demand

ConferencingConferencing


Say goodbye to Say goodbye to multiple vendors, multiple vendors, long waits, and high long waits, and high costscosts

Control moves, Control moves, adds, and changes adds, and changes from any locationfrom any location

View and print View and print service records service records anytimeanytime

Manage remote Manage remote offices from main offices from main officeoffice

Free up your IT staffFree up your IT staff

Office Administrator PortalOffice Administrator Portal


Change employee info in a Change employee info in a few clicksfew clicks

Respond to business needs Respond to business needs instantlyinstantly

Expand and downsize to Expand and downsize to accommodate needs accommodate needs without vendors, hardware, without vendors, hardware, and new trunksand new trunks

Change hunt groups Change hunt groups without calling vendorswithout calling vendors

Instantly change employee Instantly change employee access to features and access to features and restrictionsrestrictions

Make changes in a few Make changes in a few clicksclicks

Follow easy-to-use promptsFollow easy-to-use prompts

Instant Moves, Adds and ChangesInstant Moves, Adds and Changes


Class 5 features you’re used to:Class 5 features you’re used to:Call ForwardCall Forward

Call Pick upCall Pick up

Call WaitingCall Waiting

Call HoldCall Hold

Call ConferenceCall Conference

Call TransferCall Transfer

Do Not DisturbDo Not Disturb

Call ParkCall Park

Caller IDCaller ID

RedialRedial

Speed DialSpeed Dial

Executive Call HandlingExecutive Call Handling

Group Line SharingGroup Line Sharing

And More…And More…


Upgrades or

New Features

Remote User

Features

Facilities/Reach

Disaster Recovery

/SLA

Telephones

Capital Expense

Opex

Hosted Service PBX-based Centrex No system purchase IP phones

Purchase system 25-100K average

No system to purchase

Browser based MACs from any Internet connection

New investment New Installment

No new features Order from local Tel Co.

Work from any Internetconnection

No special equipment

Special design Special equipment

Not an integrated solution

Customer premise mgmt Local telephone company

Level 3 reliable networkand redundancy

Loss of service outage Purchase extra equipment

for redundancy

Local telephone company

IP, analog, digital Proprietary Proprietary and analog

U.S. (and EU 2Q04) is on-net

No new capital investment Browser-based

No new capital investment Browser based

No new capital investment Browser-based

How is This Different from a PBX or How is This Different from a PBX or Centrex-based system?Centrex-based system?


How is your Hosted VoIP system How is your Hosted VoIP system deployed?deployed?


Standard PBX and IP Standard PBX and IP PBX functionalityPBX functionality

Separate providers for voice, Separate providers for voice, data, and video servicesdata, and video services

Separate providers for Separate providers for voice, data, and video voice, data, and video servicesservices

Unique proprietary systems Unique proprietary systems and supportand support

Traditional DeploymentTraditional Deployment


Hosted ServicesHosted Services

Hosted Voice, Conferencing, Hosted Voice, Conferencing, and Unified Connection all in and Unified Connection all in oneone

Integrated Web portal with Integrated Web portal with Outlook integrationOutlook integration

Single provider for all Single provider for all converged servicesconverged services

Standards-based solutionsStandards-based solutions

Your Hosted VoIP DeploymentYour Hosted VoIP Deployment


Your Hosted VOIP System converges all services and features on a nationwide backbone and delivers interconnection to PSTN solutions.

Network TopologyNetwork Topology


Hosted PBX

Local calling

Local Toll calling

Unlimited On-net calling

Off-net Long Distance (additional per-minute fee)

Remote Calling

Unified Communications

Web and Audio Conferencing

Personal Communications Manager (PCM)

Business Phone Plan

Same features as Business Plan plus:

Business Plus Plan

PackagesPackages


Call Center

On-DemandConferencing

User Web Portal integration with Microsoft Outlook

These options require minimum of Business PlanThese options require minimum of Business Plan

Unified Messaging

A La CarteA La Carte


T-1T-1

NxT1NxT1

DS3DS3

DSLDSL

Any existing Broadband Any existing Broadband Connection*Connection*

Access OptionsAccess Options


Equipment OptionsEquipment Options

Polycom IP 501

Additional CPE OptionsCisco 7940 — 2 Lines with full duplex speakerCisco ATA186 — 2-port analog adapterPolycom IP 600 – Six Lines with full duplex SpeakerPolycom IP Conference Room Phone

Six Lines Full duplex speaker

Three linesFull duplex speaker

Cisco 7960


• Add, move, or change voice

lines in minutes instead of the

traditional days or months• End users determine how and

when to be contacted, freeing

up the admin time

Administrative

• Provide customers one

number to reach you

anywhere• Assign VIP treatment for

hot prospects so calls

aren’t missed• Track calling activity with

one click

Sales

• Click-to-call from anywhere on Internet-enabled cell phone• Operate in the field like you’re in the office

• Notification of voicemail messages saves you time and expense

Mobile Employees

• Connect to same phone system as HQ

• Enjoy all the benefits of the

“office” in all remote offices• Forward voicemails back to

corporate

Telecommuter and SOHO

• Implement efficient communications system with minimal time, effort, cost

• More time to focus on systems and issues

IT

Sample End-User ApplicationsSample End-User Applications


Is the phone a critical part of your business?Is the phone a critical part of your business?Is your business highly collaborative? Do you use conferencing today?Is your business highly collaborative? Do you use conferencing today?Want to eliminate the costs and management associated with branch Want to eliminate the costs and management associated with branch offices?offices?Do you have a mobile sales force?Do you have a mobile sales force?Is your business focused on customer service?Is your business focused on customer service?Do you anticipate rapid or uncertain growth?Do you anticipate rapid or uncertain growth?Are you planning an office move soon?Are you planning an office move soon?Are you looking for increases in business productivity?Are you looking for increases in business productivity?Do you want control and management over moves, adds, and Do you want control and management over moves, adds, and changes?changes?Do you want to eliminate costly upgrades or expansion?Do you want to eliminate costly upgrades or expansion?Do you want immediate access to new features?Do you want immediate access to new features?

Are You a Candidate for Hosted VoIP?Are You a Candidate for Hosted VoIP?


• Increases your productivity• Cuts monthly telecom costs• Scales with your needs• Simple to control, configure, and customize• Allows you to focus on your business instead of your communications

systems

As We End Our SessionAs We End Our Session

Technology

Why VoIP is better. Save $1,000's over traditional phone services