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© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
Beat ComplexityWhy Unified Communicationsis relevant for all sizes of Business
Andy Powell“Solutions Evangelist”
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023 2
Is Unified Communicationsrelevant for all sizes of Business?
but!
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
What do clients need?
3
Lowest Total Cost of Ownership
Easy to Use and Easy to Manage
Scalability Reliability and Availability
© 2010 ShoreTel, Inc. All rights reserved worldwide.
The UC Opportunity
The Challenge
Simplicity “v” Complexity
Rewards of Simplicity
© 2010 ShoreTel, Inc. All rights reserved worldwide.
The UC Opportunity
The Challenge
Simplicity “v” Complexity
Rewards of Simplicity
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
VoiceUnified
Messaging
Presence and IM
Video
Business Processes
Office AppsIntegration
Mobility
Home
OfficeMobile Hotel
Airport Wifi
ConferencingWeb
Collaboration
Unified Communications
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023© 2009 ShoreTel, Inc. All rights reserved worldwide.
Revenue
Cost
Focus on the business
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023 8
The UC Opportunity
• Simplicity• Less travel• Low TCO• Optimized
• More calls• Happier customers• Connected
businessAgility
Revenue
Costs
© 2010 ShoreTel, Inc. All rights reserved worldwide.
The UC Opportunity
The Challenge
Simplicity “V” Complexity
Rewards of Simplicity
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023 11
The Challenge
• Skill retention• Downtime• Time to repair• Speed of change
• Longer Calls• Unhappy Customers• Non-productive time
Complexity
Revenue
Costs
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023 13
Complexity slows down the business
© 2010 ShoreTel, Inc. All rights reserved worldwide.
The UC Opportunity
The Challenge
Complexity “V” Simplicity
The rewards of simplicity
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
Avaya’s complex architecture
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
Microsoft’s complex architecture
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
Cisco’s complex architecture
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
PSTN
DistributedVoice Server[physical or virtual]
PSTN
ShoreTel Director
ContactCenter
Headquarters Server [physical or virtual]
PSTN
SINGLE-IMAGE ARCHITECTURE
IP WAN
LONDON
SYDNEY PARIS
ShoreTel’s brilliantly simple architecture
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
System Management HeadcountShoreTel survey results reveal a 70% to 80% cost reduction vs. other IPT platforms
Customer Industry & Location Phones SitesShoreTel
FTEIPT
(Calc)TDM
(Calc)
Telecommunications (US) 210 3 0.1 0.8 1.7
Engineering (US, Israel) 350 8 0.05 1.3 2.8
Telecommunications (US, APAC, EMEA) 400 3 0.125 1.5 3.2
Manufacturing (Canada & China) 420 7 0.125 1.6 3.4
Sports & Entertainment (US) 425 4 0.125 1.6 3.4
Professional Services (US) 450 19 0.1 1.7 3.6
Manufacturing (US) 500 5 1.0 1.9 4
Healthcare (US) 700 4 0.2 2.6 5.6
Healthcare (Canada) 700 3 0.4 2.6 5.6
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
RELIABILITY DOWNTIME PER YEAR
99.9% (3-nines) 9 hours
99.99% (4-nines) 1 hour
99.999% (5-nines) 5 minutes
99.9999% (6-nines) 30 seconds
99.99999% (7-nines) 3 seconds
Architecture: reliability
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
Servers FansPower SuppliesDisc DrivesData ConnectorsMultiple boards
Hours of outages per server per year
The problem with servers
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
ShoreTel FansPower SuppliesDisc DrivesData ConnectorsMultiple boards
Minutes to seconds of outage per year
The problem with servers
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
TOTAL2 8ShoreTel Cisco
Switch based Call Processing(3) MCS 7835
(2) General Purpose
Monitoring
Voicemail (1) MCS 7845
Mobility(1) MCS 7825
(1) MCS 7835
E911 (2) MCS 7825
Server comparison
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
TOTAL2 6ShoreTel Avaya
Switch based Call Processing (2) S8800
(2)General Purpose
Monitoring
Voicemail(1) S8800(2) General
Purpose
Mobility (1) General Purpose
E911
Server comparison
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
TOTAL2 9ShoreTel Microsoft
Switch based Call Processing (4) General Purpose
(2)General Purpose
Monitoring (2) General Purpose
Voicemail (2) General Purpose
Mobility (1) General Purpose
E911
Server comparison
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
Phone Provisioning
Voicemail Presence Contact Center
E911
Unified CM Admin
Unity Admin Unified Presence Admin
Unified Contact Center Admin
Emergency Responder Admin
Provisioning complexity
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
Director
Phone Provisioning
Voicemail Presence Workgroups E911 Mobility
ShoreTel’s provisioning brilliant simplicity
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
Call control and voicemail
Gateways Phones Survivable remote office
E-911
Microsoft’s vendor complexity
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
Control Unit
Base Cards
Daughter Cards
Each control unit must have up to 8 cards installed
Avaya’s deployment complexity
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
ShoreTel’s deployment simplicity
© 2010 ShoreTel, Inc. All rights reserved worldwide.
The UC Opportunity
The Challenge
Complexity “V” Simplicity
The Rewards of Simplicity
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
ShoreTelApplications
ShoreTelIP Telephones
ShoreTelVoice Switches
ShoreTel’s end-user brilliant simplicity
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
$26.06
AvayaMitel CiscoMicrosoftShoreTel TDM$M
Implementation and training
Capital cost for network upgrade
Capital cost for telephony system
Long distance charges
Network costs
Electricity consumption
System management, MACs, downtime
Support services$19.16$18.23
$14.06$13.13
$5.86
TCO Results
© 2010 ShoreTel, Inc. All rights reserved worldwide. 04/18/202304/18/2023
The rewards of simplicity
36
SIMPLE TODEPLOY
SIMPLE TOLEARN
SIMPLE TO
USESIMPLE TO
MANAGE
SIMPLE TOSCALE