Why Ingram Micro Logistics Also Wants to Run Its Operations Backwards (Slides)

SPHomeRun.com

Why Ingram Micro

Logistics Also Wants

to Run Its Operations

Backwards

Courtesy of the

Small Business Computer Consulting Blog

http://blog.sphomerun.com Creative Commons Image Source: Flickr Nick Saltmarsh

http://glossary.sphomerun.com/

SPHomeRun.com

Logistics Also

Need to Smoothly

Run in Quite a

Different Direction

—in Reverse

Sponsored by ComputerDistributorGuide.com

http://computerdistributorguide.com/

SPHomeRun.com

When a Product

Has to be

Recovered From

Customers

for Repair



SPHomeRun.com

or to Credit the

Customer’s

Account,



SPHomeRun.com

Reverse Logistics

are Required



SPHomeRun.com

They Offer

Advantages in

Costs & Customer

Retention —



SPHomeRun.com

Two Advantages

that Lead Ingram

Micro Logistics to

Emphasize This

Part of its Service



SPHomeRun.com

The Benefits of

Better Reversing

in Logistics



SPHomeRun.com

A Logistics

Process that Gets

the Products Back

Onto Shelves,



SPHomeRun.com

Where They

Can be Sold, is a

Better Solution



SPHomeRun.com

Interacting with

the Customers

When Returns

Occur is Also

an Opportunity



SPHomeRun.com

To Compare What

the Customers

Want and What

They Get,



SPHomeRun.com

Meaning Better

Marketing and

Higher Customer

Satisfaction



SPHomeRun.com

Ingram Micro

Logistics Uses

Reverse Logistics

Intelligence Tools



SPHomeRun.com

and Risk

Management to

Move Towards the

Best Compromise



SPHomeRun.com

Between Customer

Satisfaction,

Reseller Stocking,

and Supply Chain

Efficiency



SPHomeRun.com

Prevention

Better Than Cure



SPHomeRun.com

The Supply Chain

Council, Defines

Return of Goods as



SPHomeRun.com

One of the

5 Key Parts of

Supply Chain

Management



SPHomeRun.com

(“Plan, Source,

Make, Deliver,

and Return”)



SPHomeRun.com

The IT Distributor

Can Also Benefit

From the Avoidance

of Returns,



SPHomeRun.com

If Returns

Management

Handles

Demand & Supply

Correctly



SPHomeRun.com

How Satisfied

Are You with Your

IT Distributor’s

Product Return

Process?



SPHomeRun.com

Is a Product Return

a “Necessary Evil”



SPHomeRun.com

or a Chance to

Build a Better

Customer

Relationship?



SPHomeRun.com

Express Your

Opinion in the

Comments

Section Below



SPHomeRun.com

Copyright © SP Home Run Inc. All worldwide rights reserved.

SP Home Run is a registered trademark of SP Home Run Inc.

Creative Commons Image Source: Flickr Nick Saltmarsh

Top 6 Computer

Distributors that Help Small Business VARs,

Network Integrators, MSPs, and

PC Repair Businesses Cost-Effectively

Deliver High-Margin, End-to-End Solutions

Download this Free Special Report Now at

ComputerDistributorGuide.com

Recommended Reading:


Technology

Why Ingram Micro Logistics Also Wants to Run Its Operations Backwards (Slides)