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CMS for eCommerce What a great idea !! John Kennedy Tuesday 2 nd October 2012

WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

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See the talk at http://www.youtube.com/watch?v=RyZYYlU0YWo And leave a vote at https://joind.in/talk/view/7711

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Page 1: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

CMS for eCommerce What a great idea !!

John Kennedy Tuesday 2nd October 2012

Page 2: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE
Page 3: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

17,000 Active sites using Drupal Commerce

platform launch ever

Page 4: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Paris,  France

Ann  Arbor,  Michigan

Commerce Guys is the

Based in

London, UK  

VC Funded, raised $6M

COMPANY

Page 5: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

eCommerce has become very complex

•  Brands are EVERYWHERE on the web

•  Customer acquisition is EXPENSIVE

•  It’s total CANNIBALIZATION

•  There’s a surge of NEW devices and media

Page 6: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

•  Absolute FLEXIBILITY •  Built on CONTENT management system

•  Infinitely EXTENSIBLE (16,000 modules available)

•  Enterprise Software for $0/year (it’s open-source)

So we built…

Page 7: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

…and the market responded

0

4,000

8,000

12,000

16,000

Apr

-11

Jul-1

1

Oct

-11

Jan-

12

Apr

-12

Jul-1

2

Drupal Commerce Live Sites

Over 17,000 sites live in the first year

Including major brand & enterprise deployments

Page 8: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

…so did the experts

Commerce Guys named a “Cool Vendor“ in eCommerce 2012” by Gartner, Inc. – April 2012

Commerce Guys wins Judges' Choice Award at the BizSpark European Summit - June 2012

Commerce Guys recognized as an eTail Rising Star - July 2012

Page 9: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

DRUPAL COMMERCE USE CASES

so, what does it do?

Page 10: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal + Drupal Commerce

Community, Content, Commerce

Content Management

Content  Workflow  

Graphics  

User  Generated  Content  

Scalability  

Security  

Social  

SEO  

Products  

Search  

Cart  Checkout  

Pricing  

Currencies  

Taxes  

Sales  &    PromoDons  

AnalyDcs   RealDme  Monitoring   PCI  

Compliance  

Shipment  

Cross-­‐sell  /  Up-­‐sell  

E-Commerce

Languages  /  Locales  

+  More  

Page 11: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Who’s using

ENTERPRISE McDonald’s France

Matel/USAOPOLY

Royal Mail Group

“HOT START-UPS” Kollabora

OpenSesame

Chais d’Oeuvre

Page 12: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Project: Q1-Q2 2012

Innovation: “Mobility focused user experience”

Partners (Paris based):

Page 13: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Scalability  

Products  

Social  

Sales  &    PromoDons  

Page 14: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Pricing  

Taxes  

PCI  Compliance  

Cross-­‐sell/  Up-­‐sell  

MOBILE  

Page 15: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Who’s using

ENTERPRISE McDonald’s France

Matel/USAOPOLY

Royal Mail Group

“HOT START-UPS” Kollabora

OpenSesame

Chais d’Oeuvre

Page 16: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Project: Q1-Q2 2012

Innovation: “Scalability, social Commerce, community”

Partner (San Diego based):

Page 17: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Graphics  

SEO  

Products  

Cart  

Page 18: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Search  

Social  

Sales  &  PromoDon  

AnalyDcs  

Page 19: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Who’s using

ENTERPRISE McDonald’s France

Matel/USAOPOLY

Royal Mail Group

“HOT START-UPS” Kollabora

OpenSesame

Chais d’Oeuvre

Page 20: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Project: Q2 2011 - now

1st production date: Nov 11

Innovation: DrupalCommerce as a back-end only eCommerce solution

Partner (UK Based):

Page 21: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Scalability  

Security  

Products  

Taxes  

PCI  Compliance  

Drupal Commerce use cases

Page 22: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

PCI  Compliance  

Drupal Commerce use cases

Page 23: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Who’s using

ENTERPRISE McDonald’s France

Matel/USAOPOLY

Royal Mail Group

“HOT START-UPS” Kollabora

OpenSesame

Chais d’Oeuvre

Page 24: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Project: Jan12 - now

Status: out-of beta Sept 12

Founder: Nora Aboutsteit (founded of Burdastyle)

Innovation: Combination of a community, expert editorial content and a full featured eCommerce marketplace.

Based in New York City

Developments fully in-house

Page 25: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Workflow  

User  Generated  Content  

Social  

Products  

Cart  

GamificaDon  

Page 26: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Who’s using

ENTERPRISE McDonald’s France

Matel/USAOPOLY

Royal Mail Group

“HOT START-UPS” Kollabora

OpenSesame

Chais d’Oeuvre

Page 27: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Project: Q3 2011 - now

Status: Production early 2012

Founder: Spin off from eLearning group

Innovation: Full featured eCommerce marketplace (220 vendors / 20k courses).

Based in PORTLAND (Oregon)

Page 28: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

PCI  Comliance  

Drupal Commerce use cases

Scalability  

Products  

Search  

Currencies  

Languages  /  Locales  

Faceted  Search  

Page 29: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Who’s using

ENTERPRISE McDonald’s France

Matel/USAOPOLY

Royal Mail Group

“HOT START-UPS” Kollabora

OpenSesame

Chais d’Oeuvre

Page 30: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

Project: S1 2012

Status: Private beta with 50 customers

Founder: Manu Peyrondet (Best French Sommelier in 2008) and successful entrepreneurs (Screentonic)

Innovation: Very lean subscription model (3 bottles per month) – expert editorial content, strong community interactions

Based in Paris

Partner (Toulouse based):

Page 31: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Drupal Commerce use cases

GamificaDon  Video  

User  Generated  Content  

Social  

Products  

Shipment  

Page 32: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

COMMERCE KICKSTART 2

Page 33: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Commerce Kickstart Features

•  Simplified product entry & order management

•  Advanced Commerce analytics •  Easy to configure discounts •  Secure payment gateways •  Faceted Product Search •  Enhanced Product Marketing (image

zooms, fancy attributes, slideshows)

For Store Managers and Site Builders

Page 34: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Commerce Kickstart Features

For Store Managers and Site Builders

Pre Configured StoreFront Installed at Startup

Ready-to-use administration – full of features to take and manage orders

Page 35: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

MOBILE APP

Page 36: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Commerce Kickstart Mobile App

Page 37: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Commerce Kickstart Mobile App

Page 38: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

COMMERCE MARKETPLACE

Page 39: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Commerce Marketplace Features

•  Support •  Training •  Add-Ons •  Service offerings from our partners

Page 40: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Commerce Marketplace Benefits

•  Faster and easier to find options that work well with Drupal Commerce

•  Assured quality •  Easier to engage products and

services •  Coming Soon! Direct integration

with Kickstart

Marketplace.CommerceGuys.com

Page 41: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

COMMERCE PLATFORM

Page 42: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Commerce Platform Features

•  Cloud based (AWS, Azure, OpenStack…)

•  Completely service oriented •  Fine grained resource

management •  Full, modern stack: PHP, MySQL,

Solr, Redis, Nginx, ESI •  Dedicated IP •  File storage

The Platform

Page 43: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

Commerce Platform Features

•  Domain name •  SSL certificate •  Transaction emails •  Web analytics (Jirafe) •  Payment gateway (Skrill, PayLeap) •  Support

CommerceGuys.com/Platform

Critical Services

Page 44: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

EVERYTHING TO DRIVE YOUR ONLINE BUSINESS

Page 45: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

QUESTIONS & ANSWERS

Page 46: WHERE THE HECK IS INNOVATION IN CUSTOMER EXPERIENCE

THANK YOU!