108

When Digital becomes Human

Embed Size (px)

DESCRIPTION

There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self service, big data, customer automation and the integration of the online & offline world. If your organization fails to implement the digital relation, your future becomes very uncertain. Succeeding in the digital transformation will not be enough. As a consequence of the digital evolution, there is also a need for the human transformation of your customer relationship. Thinking about the role of humans versus machines, thinking about the role of the warm human touch and considering the power to connect people with people, are the key challenges in this domain. ’When digital becomes human’ is a story about the combination of the digital and the human transformation in your customer strategy. This story will take you on a journey to the future. It is provocative, exciting and scary. Enjoy this amazing view on the future of marketing!

Citation preview

Page 1: When Digital becomes Human
Page 2: When Digital becomes Human
Page 3: When Digital becomes Human
Page 4: When Digital becomes Human
Page 5: When Digital becomes Human
Page 6: When Digital becomes Human
Page 7: When Digital becomes Human
Page 8: When Digital becomes Human
Page 9: When Digital becomes Human
Page 10: When Digital becomes Human
Page 11: When Digital becomes Human
Page 12: When Digital becomes Human
Page 13: When Digital becomes Human
Page 14: When Digital becomes Human
Page 15: When Digital becomes Human
Page 16: When Digital becomes Human
Page 17: When Digital becomes Human
Page 18: When Digital becomes Human
Page 19: When Digital becomes Human
Page 20: When Digital becomes Human
Page 21: When Digital becomes Human
Page 22: When Digital becomes Human
Page 23: When Digital becomes Human
Page 24: When Digital becomes Human
Page 25: When Digital becomes Human
Page 26: When Digital becomes Human
Page 27: When Digital becomes Human
Page 28: When Digital becomes Human
Page 29: When Digital becomes Human
Page 30: When Digital becomes Human
Page 31: When Digital becomes Human
Page 32: When Digital becomes Human
Page 33: When Digital becomes Human
Page 34: When Digital becomes Human
Page 35: When Digital becomes Human
Page 36: When Digital becomes Human
Page 37: When Digital becomes Human
Page 38: When Digital becomes Human
Page 39: When Digital becomes Human
Page 40: When Digital becomes Human
Page 41: When Digital becomes Human
Page 42: When Digital becomes Human
Page 43: When Digital becomes Human
Page 44: When Digital becomes Human
Page 45: When Digital becomes Human
Page 46: When Digital becomes Human
Page 47: When Digital becomes Human
Page 48: When Digital becomes Human
Page 49: When Digital becomes Human
Page 50: When Digital becomes Human
Page 51: When Digital becomes Human
Page 52: When Digital becomes Human
Page 53: When Digital becomes Human
Page 54: When Digital becomes Human
Page 55: When Digital becomes Human
Page 56: When Digital becomes Human
Page 57: When Digital becomes Human
Page 58: When Digital becomes Human
Page 59: When Digital becomes Human
Page 60: When Digital becomes Human
Page 61: When Digital becomes Human
Page 62: When Digital becomes Human
Page 63: When Digital becomes Human
Page 64: When Digital becomes Human
Page 65: When Digital becomes Human
Page 66: When Digital becomes Human
Page 67: When Digital becomes Human
Page 68: When Digital becomes Human
Page 69: When Digital becomes Human
Page 70: When Digital becomes Human
Page 71: When Digital becomes Human
Page 72: When Digital becomes Human
Page 73: When Digital becomes Human
Page 74: When Digital becomes Human
Page 75: When Digital becomes Human
Page 76: When Digital becomes Human
Page 77: When Digital becomes Human
Page 78: When Digital becomes Human
Page 79: When Digital becomes Human
Page 80: When Digital becomes Human
Page 81: When Digital becomes Human
Page 82: When Digital becomes Human
Page 83: When Digital becomes Human
Page 84: When Digital becomes Human
Page 85: When Digital becomes Human
Page 86: When Digital becomes Human
Page 87: When Digital becomes Human
Page 88: When Digital becomes Human
Page 89: When Digital becomes Human
Page 90: When Digital becomes Human
Page 91: When Digital becomes Human
Page 92: When Digital becomes Human
Page 93: When Digital becomes Human
Page 94: When Digital becomes Human
Page 95: When Digital becomes Human
Page 96: When Digital becomes Human
Page 97: When Digital becomes Human
Page 98: When Digital becomes Human
Page 99: When Digital becomes Human
Page 100: When Digital becomes Human
Page 101: When Digital becomes Human
Page 102: When Digital becomes Human
Page 103: When Digital becomes Human
Page 104: When Digital becomes Human
Page 105: When Digital becomes Human
Page 106: When Digital becomes Human
Page 107: When Digital becomes Human
Page 108: When Digital becomes Human