WHAT THE HELL AREproactive chat invites

(and why should you even care?)

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10 SLIDES

10A YEAR OLD WOULD UNDERSTAND

HERE’S THE DEAL: We don’t like complicated stuffs,

they make us feel stupid and waste precious time. So we made this simple, using the rule of 10:

SLIDE 1/10

You know how sometimes you go to a new store and can’t seem to be able to find what you are looking for.

And then a sales assistant comes and asks you:

HI! CAN I HELP YOU WITH ANYTHING?

And you think:

WOW! PERFECT TIMING.or maybe that’s just me…

SLIDE 2/10

AS WEBSITE OWNERS, WE ALL WISH IT WAS THAT SIMPLE WITH ONLINE CLIENTS

BUT NO! It looks a lot more like this:

«Oh anonymous visitor, why did you bounce? WHYYY?»

SLIDE 3/10

FEW THINGS TO NOTE HERE:

1. There’s no way to know for sure why visitors bounced

2. It’s too late to get those visitors back anyway

3. Wouldn’t you like to know who actually visits your website instead of just looking at numbers?

4. A/B testing can’t solve everything

5. Stop crying! We have a solution (keep on reading)

SLIDE 4/10

LUCKILY FOR YOU, THERE IS A SOLUTION: PROACTIVE CHAT INVITATIONS

Cool, cool! But, um, what

the hell are those?

SLIDE 5/10

Ok, so you know how Google Analytics looks at which pages people visit on your website, how

much time they spend there…

OUR LIVE CHAT DOES THE SAME. IN REAL TIME!

The main difference is, instead of boring you with charts and stuffs, we put the data to work for you!

SLIDE 6/10

LET’S SAY YOU WANT TO ASK VISITORS SPENDING A REALLY LONG TIME ON YOUR WEBSITE IF YOU CAN

HELP (LIKE YOU WOULD DO IN A STORE)

All you need to do is create a new «trigger» in our app to show a chat invitation when

TIME SPENT ON SITE IS GREATER THAN 60 SECONDS

SLIDE 7/10

Our app will take care of the rest and do all the hard work for you!

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THE APP LOOKS AT DATA THEN SENDS CHAT INVITATIONS TO POTENTIAL CUSTOMERS

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SLIDE 8/10

YOU JUST NEED TO SIT BACK AND GET READY TO ANSWER CHATS!

What the visitor sees What you see

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Tom: Hi! Can I help you with anything?

CHATS

You: Hi! Can I help you with anything?

Hi Tom, I can’t find anything in my size

User: Hi Tom, I can’t find anything in my size

What is your size? We might be able to order it

CHATTING

IP#123 /sizes BostonReferer: Google Visit count: 29 First visit: 2 months ago

SLIDE 9/10

WITHOUT CHAT INVITATIONS HERE’S HOW THIS SITUATION WOULD HAVE GONE:

http://superawesomeshoes.com/selectsize

SELECT YOUR SHOE SIZE

4 5 67 8 9

10 11 12

Oh, they don’t have my size, I’ll

just check another shop

SLIDE 10/10

WITH LIVE CHAT PROACTIVE INVITES:

http://superawesomeshoes.com/selectsize

SELECT YOUR SHOE SIZE

4 5 67 8 9

10 11 12

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Tom: Hi! Can I help you with anything?

Hi Tom, I can’t find anything in my size

http://superawesomeshoes.com/selectsize

SELECT YOUR SHOE SIZE

4 5 67 8 9

10 11 12

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Tom: What is your size? We might be able to order itMe: it’s 15.5Tom: Tell me which shoes you like and I’ll order a size 15.5 :)

STOP STARING AT ANALYTICS AND GO TALK TO CUSTOMERS!

Check out CustomerIcare Live Chat.It’s free, easy to use and we’re here for you.

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