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Here is a Powerpoint with the results of a recent survey, sponsored by ASUG, related to Workflow and BPM.
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Survey Results& Analysis
forASUG Survey on SAP Workflow
and BPM
Other industries
ManufacturingFood
Agriculture
Risk Management Oil&Gas Transportation
Healthcare Manufacturing Aerospace
Education Agribusiness Services
High tech/manufacturing Entertainment Chemical
Financial Discrete and process industries
IT Software
Newspaper/Magazine Pharmaceuticals Consulting
Oil&Gas
How often do you visit this site?1 / month
1 a month
1 or 2 times a month
1xweek
2-3 times a week
4-5 times per week
5 times a week
a few times a month
average 3-4 times a week
bi-weekly
bi-weekly
couple times a month
couple times per month
Every Week
first time i have visited
infrequently
Never
Never
Not often
Where were respondents?
US Mexico Worldwide
US, Europe, Asia
Global
Latin America
Canada Earth wide
Americas EMEA
Kansas NSW in Australia
UK Asia Pacific
What Release are you on?
• 4.6C
• Netweaver 7
• 2004s/NW7
• ECC 6.0 Majority of responses
Other Responses:
• Early 2009
• Not sure
• NetWeaver 7.0
• 2009 – 2010
• Its depends on our management
• 2009
• Not my decision
How many people on your workflow team and the range of experience? (Just a sample of responses)
How many people does your workflow team consist of? And what is the range of workflow experience on your 1 - 10 years1 Minimal experience1, nothing
1No workflow team - 1 developer, 1 admin, and 2 people with only training
0Process Designers = 50; workflow 3, 1 senior en 2 mediors5; extensive workflow experience2 - SAP Workflow and Java programmer1 technical analyst 1 business analyst Workflow in the context of specification routing and approval and document 15 2-3 years Experience2, one with 6-7 years experience, one 2 - ABAP Developers 11 yrs experience, One! Very low experience
11 lead with 12 years of SAP workflow One, so far. We lost our primary person
38
4 people. 1 experienced consultant and 2 mid-level employees, and 1 design level employee. Overall about 3 years average
11.5 persons. Ove very experience and one 1-3 people, 5-10 years
Other WF Applications…just a sample
• MM, Ship Orders, User maintenance/clean slate• Custom ECP/ECR process• Course approval• Extensive workflow support for HR service centres in remote
locations (distribution of work on a global • Internal HR change Requests – using Webservice • Automatic Role Assignment with approvals• Credit & adjustment workflow for Customer Service Reps• Claims, Budget transfer, MSS, ESS, Alerts, QN, AR, Enhanced
IDOCS (why not the kitchen sink, too?)• Time approval, Budget transfers • Material master, ECR/ECO, SRM shopping cart• Travel• Transport Proposal with approvals & release
Upcoming WF Scenarios…
• Material master creation• Vendor creation • internal order approval• Procurement, Service Request• Perhaps vacation approval• Material scrapping, Purchase request approval, • discrepant material review (quality issues during manufacturing) with suppliers• Mainly ECCSES approval, PO change approval, further enhance Self service/Shared
service integration with workflow scenario's• T&E Approval, New Job/Position Request WF, New Accident Document Tracking
workflow, A/P Invoice approval/posting• We have everything based on Workflow starting from creation of Material, Customer,
Vendor Employee Self Service• Shopping cart, CRM Possible • Adobe interactive forms • Travel Personnel Change Request• Engineering Change
What areas do you see the most interest from the business
• UWL, Portals• Anything that needs to be approved• Procurement was the heaviest hitter• Purchasing, Quality, supplier collaboration• HR/Benefits/Personnel• PLM, CRM, HCM• Finance and HR • Capital Projects Approval• MDM• Order Management• BOM and Recipe creation
Challenges faced with Knowledge Transfer?
• Management must include KT in their Budget• Documentation alone is not sufficient• Making plans for consulting at this time;
knowledge transfer will be critical• Strong external expertise; weaker internal
expertise
How do you research information about Workflow?
• The Book
• SDN
• Read articles
• WUG
• In the system
Other areas for training…
HR Processes & Forms
HR specifics
Delta to 6.0 and EP 7.0
Workflow for advanced developers
Workflow and NetWeaver
XI and Workflow, eS0A for a Workflow developer
Additional feedback on Web casts…
• Based on my experience, webcasts are average
• if the webcast goes into some detail
• Less expensive due to no travel involved
• More demos! We get the concept, show it.
• More Web cast on evolving technologies.
• some are great, some not so much
• They could be more user focus
• They usually trigger questions.
• Would prefer a "recipe" approach
Additional Webcast Topics?
• BPM, Guided Procedures, Portals and Workflow• How do all the tools tie together: BPM, CAF, CE,
PI• UWL• Workflow using OO ABAP• New BRM capabilities• ESS, MSS• Workflow Integration with PI• How BPM is the next logical step for Workflow
Developers
Additional Topics?
• Customizing Standard Workflows
• Hands-On, creating a workflow
• Workflow at small to mid-size companies
• It’s good to see what other customers have done
• Integration using BPM
•Travel and loading CONUS and OCONUS rates• More on SOA