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Learn about how Avtex thinks about CRM. Why is it our choice as a repository of all customer data? What kinds of capabilities has Microsoft built into their version of CRM that help it become the hub of your Customer Experience strategy?
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Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
Microsoft CRM 2011 and your Customer Experience Strategy
Date/Time: 09.19.2012 10:00 AM CDTPresenter: Bart Sneary, VP of CRM, Avtex
Learn about how Avtex thinks about CRM. Why is it our choice as a repository of all customer data? What kinds of capabilities has Microsoft built into their version of CRM that help it become the hub of your Customer Experience strategy?
Welcome to WebsdayWeekly Webinar Series on Wednesdays by Avtex
Bart SnearyVP of CRM, Avtex
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
Websday ScheduleUpcoming Schedule of Websday Topics
Interaction Dialer overview - Outbound dialing made even more powerful
09.19.2012 10:00 AM CDT
10.03.2012 10:00 AM CDT Top 10 Reasons to Upgrade CRM Dynamics to CRM Dynamics 2011
10.10.2012 10:00 AM CDT SharePoint and Nintex: Better Together
Managing Quality Assurance in your contact center with Interaction Recorder and Interaction Analyzer
10.17.2012 10:00 AM CDT
Date / Time Topic
Register Today www.avtex.com/websday
09.19.2012 10:00 AM CDT
10.03.2012 10:00 AM CDT
10.10.2012 10:00 AM CDT
10.17.2012 10:00 AM CDT
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
Avtex Customer Conference 2012The Intersection of Technology and Customer Experience
Harley ManningVice PresidentCustomer ExperienceForrester
10.25.2012Minneapolis, MN
Register Today
Keynote Speaker
www.avtex.com/conference2012
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
About Avtex
Company Founded: 1972Employees: 200Revenue: ~$50MPohlad Family Owned Microsoft Gold PartnerInteractive Intelligence Partner
Committed to Interaction Optimization
Bloomington, MN (HQ)Milwaukee, WI
Atlanta, GA
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
Our
Mis
sion Our mission is to use our technology know-how
to enable our clients to deliver an exceptional
experience to their customers
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
Avtex 360° Technology Enabled Customer Experience Solutions for every Point of Interaction
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
The Optimized Customer Experience
It’s about cross channel
It’s not about multi channel
PortalsVideoSocial Next
?. . . Interactive
VoiceResponse
IVR
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
CRM Impact - Let’s break it down
PortalsVideoSocialInteractive
VoiceResponse
IVR
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
Microsoft Dynamics CRMAn End to End Solution
PC Browser Mobile
Marketing Effectiveness
Sales Productivity
Customer Care
Extended CRM Applications
RELATIONSHIPS | INTERACTIONS | PROCESS | INSIGHTSxRM Framework
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
Why Microsoft Dynamics CRM?
Higher Return on Investment
More Value
Industry Leading CRM
Capabilities
Power of ChoiceDeployment, access and pricing
options
Familiar and Natural
User Experience
FlexibilityEase of customization, integration
& development
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
3 core tenants of CXM• Set Goals and Metrics for them• Standardize Processes• Provide real-time role-tailored
feedback
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
DEMO
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
The Winner Is …
Free Copy of Microsoft Office 2010 Professional
Websdays: Weekly Webinar Series on Wednesdays by Avtexwww.avtex.com/websday
Thank you for attending Websday.
We hope to see you at a future session.
Thank You!
www.avtex.com/websday
