IT Management, SimplifiedReal-time IT management solutions for the new speed of business

How to Get Real-Time Network Management right

Overcoming the challenges involved

With Scott Riley

About Scott

Scott is an IT management professional with 12 years of expertise in IT operations.

During the course of his career, he’s led technical teams to success across the UK in a

number of areas including: Network and Security, Hosting and Datacentres and Product

Development.

As Director of Cloud & Hosting Solutions at GCI, Scott has developed virtualisation

technology solutions and manages the shift from physical servers to virtualised services.

He ensures business processes and cost models are well aligned to a solution roadmap.

Email: scott.riley@gcicom.net

Twitter: @Fauxnuts

You Will Soon Discover

1. Importance of network performance management

2. Current challenges in network management

3. Impact of downtime on your business

4. Devising a real-time network monitoring strategy

5. Compliance management

6. Traffic shaping & bandwidth monitoring

7. Fault identification and remediation

Why is Network Management so Important?

IT continually evolves, we need a core monitoring strategy and adaptable tooling

• Current Challenges

• Mobilegeddon!

• Server Growth in APAC

• The Digital Tsunami

Current Challenges

Users are working longer hours, in more locations and across multiple devices

• Consumerisation of IT

• Explosion of Apps

• 4G LTE coverage expansion

• Enterprise playing catch-up on the

Home User experience

“Telstra now spends 50

per cent of each board

meeting discussing

future strategy and most

of it about how

technology is going to

change.”

Professor Steve Burdon

University of Technology,

Sydney

Mobilegeddon!

Mobile/Tablet usage has overtaken desktop

• Users now spend more time on

mobile than on Desktop Apps

• Google Ranking lowered if your

site is not Mobile-friendly

• 40% of sites are not ready0

200

400

600

800

1000

1200

1400

1600

1800

2000

2007 2008 2009 2010 2011 2012 2013 2014 2015

Number of Global Users (Millions)

Desktop Mobile

Continued Server Growth in APAC

APAC (Exlcuding Japan) is showing the biggest growth in Server hardware sales

8.7

-10.8

-6.7-6.3

-5.2

0.7

-2.0

7.5

-6.3

-10.6

-4.1

-6.7

2.6

3.8

-15.0

-10.0

-5.0

0.0

5.0

10.0

APAC East EU Japan Latin Am MEA North Am West EU

Worldwide Server Shipping and Reveue 2014

Shipping Revenue

The Digital Tsunami

Cloud uptake in Australia has skyrocketed in 2014

• More Demanding Users

• Faster Network Access

• More Servers in the Datacentres

• More Apps to support2013 2014 2015 2016 2017 2018

Australia: IaaS Cloud Spending

42% Growth 2013-14

$439 Million by 2018

The Cost of Downtime

64% of Australian businesses surveyed suffered downtime

Cost of Data loss and

Downtime in 2014

$65.5 Billion

Average Downtime

Experienced

27 hours

Real-Time Monitoring Strategy

A solid monitoring strategy will reap uptime rewards

• Monitor services

• Track performance

• Establish baselines

• Proactively correct deviations

• Rapidly resolve faults

‘Traditional’ Monitoring Silos

Availability is no measurement of good user experience

Network Monitoring Tools

Server Monitoring Tools vm

Application Monitoring Tools

Challenges with Monitoring Silos

Rapidly diagnose issues with a single capable monitoring engine

• Partial view of system performance

• Manual correlation

• Multiple system-hopping to diagnose faults

• Alert flooding

A Strategy for Real-Time Monitoring

A single, well connected platform can correlate events in real-time

• Monitoring all of our systems

• Establishing baselines and trends

• Alert with specific information

• Guides us to the root cause

• Enables us to take action…quickly!

One Engine – All Devices

Network Configuration Management• Configuration Backups

• Change Tracking

• Change Approval Board

• User Activity Tracking

• Centralised Firmware

Upgrades

Compliance Management

Using a system to track configuration greatly improves your adherence to standards

• Measure compliance against

industry standards

• Set your own configuration

targets

• Track what was changed,

when, by whom

• Report on compliance status

Real-Time Monitoring

View events up to the second, not in a 5 minute average

• Real-time

statistics

• Up to the

second

information on

any metric

• Live bandwidth

graphs

Bandwidth Monitoring

From a high level overview, drill straight to areas of concern for rapid investigation

• Build High Level Business Maps

• Maps are colour coded based on

availability and performance of links

• Rapid drill down to detailed node

statistics

Traffic Shaping

Classify applications and apply Quality of Service policies

• Identify and categorise applications

• Apply Quality of Service Policies for

priority traffic

• Apply restrictions around non mission-

critical traffic

Anything Else

Mission Apps

RealtimeApps

Voice & Video

Event Correlation

Events are automatically correlated

• Collated Data

• Rapid Fault Finding

• Actionable Intelligence

• Improved Practices

• Reduced Impact

Fluidic UI

A consolidated monitoring platform must perform quickly!

Automatic Fault Remediation

Small Service Provider with around 22,000

DSL subscribers

• Repeated fault with DSL disconnects

• Irritated customers

• Loss of confidence

• Increased Service Desk Tickets

Automatic Fault RemediationContinuous monitor of SNR & Attenuation levels

Alerts triggered on deviation from expected levels | Helpdesk Ticket Created

Automated script reboots the alerting devices at 00:01 the next morning

Ticket automatically updated after maintenance confirming device online

Automatic Fault Remediation

By using Runbook automation;

1. Reduced their helpdesk callouts

2. Pro-actively repaired fault before

they impacted service

3. Improved overall customer

experience

Automation saves costs, reduces Mean Time To Repair (MTTR) and increases customer satisfaction

Summary

Thank you for your time!

The changing IT landscape | “Digital Tsunami”

The cost of downtime

The perils of monitoring silos

Real-time monitoring and event correlation

Automatic fault resolution

OpManager

Time for a demo…

Multi-vendor network management

Both physical and virtual server management

Real-time fault management and notification

Data centre management

Application aware network performance management

Benefits of OpManager

www.manageengine .com