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With additional point tools for managing virtual components and new groups responsible for managing virtualized deployments, virtualization raises the complexity of data centers as well as can cause splintered visibility and control. These have in cases increased IT operating costs and have stalled virtualization deployment to around 30% of the available infrstructure. In Part III of its five-part webinar series Managing IT Operations in a Virtualized World, Pepperweed Consulting will discuss HP Software Operations Center tools that will give you a single view for controlling, maintaining, and operating your physical and virtual infrastructure.
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© 2010 Pepperweed Consulting.
Pepperweed ConsultingAn IT Integration Company
Gaining Control & Visibility of your Virtualized Infrastructure
Alex RyalsChief Technology OfficerPepperweed Consulting
September 15, 2010
Copyright © 2010 Pepperweed Consulting.
The promise of virtualization
Transform IT into an efficient and adaptive service provider
Rigid SiloedManually assembled services
Dynamic SharedTransparently assembled services
Copyright © 2010 Pepperweed Consulting.
Virtualization adoption is spiralingAnd it’s changing the way your customers run their business
Source: 202009
Virtual Machine installed base projected to grow by 11x
Over half of all workloads will bedeployed in virtual environments by 2012
Copyright © 2010 Pepperweed Consulting.
Virtualization is the new data centerAre you ready?
How do I operationalize Virtualization?
How do I scale my resources to achieve 100% Virtualization?
It saves IT money but
how does my LOB benefit?
What guarantee do I receive it will
perform better than what I have
now?
What are the risks?
CIOBusiness
viewpoint IT
viewpoint
What knowledge am I missing to ensure success?
Do I have the right combination of
process, tools, and people?
How do I know IT is ready to
support my application?
How do we drive significant CAPEX and OPEX savings without sacrificing agility?
Integrated physical and virtual service management is the answer!
Copyright © 2010 Pepperweed Consulting.
Virtualization capability model
Capability phase
Valu
e t
o t
he e
nte
rpri
se
Infrastructureconsolidation
•Improved server, storage, network usage
•Lower power, cooling, floor space usage
Automation and standardization
•IT agility—scale up/down faster with defined building blocks
•Integrated physical and virtual management
•Best-practices and automation across all silos
Business-ready management•Self-service portals with service catalog
•Transparency across IT and cloud services
•Automated demand—scaling up/down
•Utility based pricing and chargebacks
Adoption becoming more business-centric
Copyright © 2010 Pepperweed Consulting.
Today’s virtualization reality
DIVERSITYDifficult to deal with
CONTROLDifficult to manage and
MATURITYUnsure how to increase
• 79% are deploying on a heterogeneous virtualization base
• On average, companies have 11 different platforms, technologies, and vendors across heterogeneous hypervisors, storage, network, and clients• 50% use only the management tools provided by software vendors
• 67% have multiple departments for delivery & support
• 34% say they don’t have the skills they need
• 40% say they don’t have the resources to implement or expand
• Only 30% of companies are completely satisfied
Source: Virtualization and Management Trends, Forecasts, and Recommendations, Enterprise Management Associates Research Report, April 2008
Copyright © 2010 Pepperweed Consulting.
Virtual Clients
ApplicationsMiddleware
Virtual Networks
Virtual Servers
Virtual Storage
Virtualization and HP Converged Management
Com
plianceD
ata Protection
Provisioning
Availability and P
erformance
Copyright © 2010 Pepperweed Consulting.
HP Converged MonitoringMonitor service health across virtual & physical
Key challenges
• Visibility across virtual and physical infrastructure
• Virtualization tools not integrated into operational process
• Legacy management tools that do not support virtualized environments
What HP Business Service Management delivers
• Native discovery and dependence mapping of physical and virtual infrastructure with direct integration to VMWare Virtual Center
• Monitor availability and performance of servers, network and application components
• Easily retrieve metrics from all layers of the virtualization stack
• Accurate and fast problem detection and isolation and application diagnostics
Copyright © 2010 Pepperweed Consulting.
HP Converged MonitoringPerformance optimization for virtualized environments
Key challenges
• Keeping mission-critical applications at peak performance in virtualized environments
• Predicting system behavior and performance under stress conditions
• Shorting time for incident diagnosis and resolution
What HP Performance Center delivers
• End-to-end application stress testing in hybrid physical/virtual environments
• Lowers the cost of distributed load testing
• Web based management with 24x7 access to shared testing infrastructure
• Quickly and accurately pinpoints the root cause of application performance problems
Copyright © 2010 Pepperweed Consulting.
Pepperweed Operate Evolutionheterogeneous enterprise event management
Probes
Alerts andperformance
reports
HP SiteScope
server
HP SiteScope
server
HP Operations Manager server
HP Operations Manager server
HP Network
NodeManager
HP Network
NodeManager
Other event mgmt tool (e.g. SCOM, vCenter)
Other event mgmt tool (e.g. SCOM, vCenter)
HP Operations Manager consoles
HP Operations Manager consoles
xMatter’s AlarmPoint
(notification)
xMatter’s AlarmPoint
(notification)
HP Runtime Service Model
(UCMDB)
HP Runtime Service Model
(UCMDB)
Copyright © 2010 Pepperweed Consulting.
• Single console for consolidated infrastructure events
• Service-based view of IT services and mapping of events to those services
• Execution of tools and automation to manage the IT infrastructure
• Real-time status of physical and virtual resources
Central, easy-to-use operator console
Copyright © 2010 Pepperweed Consulting.
HP Smart Plug-Ins extend Operations Manager capabilities beyond
infrastructure
Businessapplication
Operating system
Database
Internetinfrastructure
Out-of-the-box coverage for many IT components used to support heterogeneous business processes. Additional 3rd parties SPIs are available from other partners
Copyright © 2010 Pepperweed Consulting.
Best-in-class agent-based and agent-less operations management
• Consolidated operations• Agent-based and agent-less
monitoring managed from one central console
• Extended management footprint• Agent-less capabilities for broader
monitoring coverage and choice
• Tight integration• Forwarding of SiteScope alerts into
HP OM• SiteScope populates OM Service
Map• HP OM launches SiteScope tools
Integration with HP SiteScope
Systems with agent
Systems without agent
SitescopeOperations Manager
Manage from a single OM enterprise console
The industry‘s best combination of agent-based and agent-less management to better match your unique requirements
Copyright © 2010 Pepperweed Consulting.
Integrated virtualization management
• Continuously monitor the virtual infrastructure, including parameters like: ESX Server swap space, disk space, host and guest physical resources
Management of heterogeneous and virtualized platforms
• Automatic Service Map Discovery and Maintenance
• Visualize your ESX Server and HyperV farms and their hosted virtual machines.
Single, common management console for physical and virtual infrastructure
Copyright © 2010 Pepperweed Consulting.
Centralized fault event processing
no duplication of effort can see what the causal event is – whether real or virtual
15
OperationsManager console
OperationsManager console
Hypervisor
VM VM
websvr
websvr
Physical host 11
22
33
CPUoverload
VM CPU
timeout
11
22
33
Copyright © 2010 Pepperweed Consulting.
Centralized performance event processing
16
hypervisor
VM VM
websvr
websvr
onlinechecki
n Operations Manager
Operations Manager
physical host
fast resolution time get the performance area cause much faster – whether application, virtual, or physical
Copyright © 2010 Pepperweed Consulting.
Topology Based Event Correlation (TBEC)Changes the way operators interact with the event stream
Focus the right team on dealing with the event Eliminate duplication of effort and chasing false leads.
Cross domain issues manifest themselves with multiple events. If the system had the logic to separate out causes from symptoms, the event is immediately assigned to the right team that solves the problem and lets other groups
focus on what matters to the business.
Copyright © 2010 Pepperweed Consulting.18
TBEC: Causes and SymptomsPinpoint the cause - indication of causes and symptoms in
browser
Cause
Cause and Symptom
Symptom
Event Correlation is one of the big topics for 2010. The HP solution is unique and very
effective as it operates on infrastructure and impacted business services in the UCMDB that
are dynamically updated.
Copyright © 2010 Pepperweed Consulting.19
TBEC: Do proper assignments of problems
Cause
Cause and Symptom
Symptom
Storage team needs to fix this, NOT the database or Employee Self Service Application specialists
As soon as Storage experts works on his message, DB and app specialists see that someone is working on “their” events”
Copyright © 2010 Pepperweed Consulting.
TBEC: Reduce event noiseMinimize distraction from operations experts
Reduction of events in browser: From three …
… to one: filtered browser just shows the causes
Simplified event view enables focus on what matters to the business
Copyright © 2010 Pepperweed Consulting.
Proactive and real-time handling of incidents can drastically improve key IT business drivers
10.310.3On
Average
Months
Payback period on investment
Increase IT operations efficiency
IDC White Paper Sponsored by HP, "Determining the Return-on-Investment from deploying Consolidated Event and Performance Management“ & AlarmPoint Customer Analysis
17%17%IT support
staff productivity60%60%
Increase in number of users
supported per support engineer
34%34%reduction in downtime incidents
74%74%reduction in downtime
business cost
Cut downtime
Achieve rapidROI
85%85%reduction in response time
50%50%reduction in
time to resolution
Copyright © 2010 Pepperweed Consulting.
Gaining Control & Visibility of your Virtualized Infrastructure
• Its important to understand that virtualization is not going away as Gartner predicts a drastic increase over the next several years.
• You need to develop a management strategy that encompasses both you virtual and physical infrastructure instead of silo’ed solutions
• The Pepperweed Operate Evolution solution combines a family of products which provide complete monitoring and management of your physical and virtual infrastructure along with common applications
• With HP Operations Manager, you can correlate your events from the virtual and physical infrastructure based on your discovered topology to give you true root cause events so your operators work on the right problem s quickly
Copyright © 2010 Pepperweed Consulting.
Why is Discovery so important?
Pepperweed's Prescription for Operating a virtual/physical infrastructure
DDMa
DD
Mi
Virtu
aliz
atio
nSP
I
Server
Automation
uCM
DB
Operations
Manager
Insight Orchestration
SiteSco
pe
Service Mgr
Rel
ease
Ctrl
HP
Hardware
Non-HP
HardwareOMi
Netw
ork
Autom
ation
Each “Evolution” powered solution is packaged to…• Get you up and running fast
‒ Prebuilt integrations and configurations‒ Proven delivery steps and process
• Lower project risks‒ Bring together all of the pieces into a
single integrated architecture
• Minimize implementation & upgrade cost• Milestone driven implementation
• Drive faster organizational adoption‒ Integrated best practices and business
processes‒ Detailed training
Copyright © 2010 Pepperweed Consulting.
Partners•HP BTO SW•VMware•xMatters (AlarmPoint)•KnowledgeBroker •Blue Elephant•Integrien
PartnerTechnology
Evolution IP•Delivery Kits•Custom Scripts•Integrations•Custom configurations•Best practices•Software
Enrichment
Pepperweed is an IT Integration Company
• HP Platinum Software partner
• Largest provider of HP Software Support
• 14 years of experience in over 2500+ implementations
• ITIL Foundation certified HP technical consultants
• 120 HP BTO software implementation/support certifications
• Cover the complete range of IT disciplineso ITAM, ITSM, ESM,
PPM, BSM, BSA
Services•Assessment•Design•Implementation•Integration•Testing•Training
Support•HP Level 1 & 2 Product Support•Expert Administration•Service Paks
People
PepperweedBTO
EvolutionSolutions
Copyright © 2010 Pepperweed Consulting.
Questions & Answers
Next Webinar….
Deploying the Combined Virtual and Physical InfrastructureOctober 19, 2010 at 1pm EDTCheck www.pepperweed.com for details.
© 2010 Pepperweed Consulting.
Thank You For Your Participation
Pepperweed Consulting1603 Carmody CourtSewickley, PA 15143E: [email protected]: (888) 229-0145F: (412) 291-3014www.pepperweed.comhttp://twitter.com/PepperweedLLC