Web Evaluation ScorecardConcept of Operations

Kathleen McSheakathy@mcshea.net

[March 2011]

Core processes – our scorecard

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Voices.org Web Scorecard (3/2009)

Digging Further on Usability Factors

How to and tipTIP: Each item is weighted and you can adjust weights to fit your priorities

HOW TO?1.Conduct a heuristic review with someone who has a background in usability best practices2.Grade each item on a 1 or 0 basis and weight it using the weight assigned to each item3.Add up the weighted score to reach the scorecard bottom line4.Use charts to present a picture to leadership about overall grades by top level, secondary categories or both

Asset Mgt + Valuable InfoSCALE: 100 points

WHAT’s COVERED?It covers the 3 core processes and 1 enabling process – OR reweight the scores and ditch enabling process

•Enabling: asset mgt•Core process: provide valuable content•Core process: Help people find information•Core process: Leverage the feedback loop

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