Wave 2010: The new way of working

Wave 2010Wave 2010The new way of working.The new way of working.

…much m…much more than just changing a few habits ore than just changing a few habits ……

Wave 2010Wave 2010The new way of working.The new way of working.

…much m…much more than just changing a few habits ore than just changing a few habits ……

Hans DemeyerSupplier of Inspiration & OptimismCT-interactive

AgendaAgenda- The way we live & work & organize-Wave 2010 : New solutions that enable more efficiency & mobility

Disruptions on the horizon or Disruptions on the horizon or around the corneraround the corner

from old economy to new economy

from vision to action

the war for talent


from old economy to new economy:“The world is flat” , “Econoshock” and the “long tail”, globalization

Connected value chain in the Connected value chain in the old economyold economy

ISO 9000 Certified

Business expansion in the old Business expansion in the old economyeconomy

ISO 9000 Certified

ISO 9000 Certified

ISO 9000 Certified

ISO 9000 Certified

ISO 9000 Certified

ISO 9000 Certified

ISO 9000 Certified

ISO 9000 Certified

ISO 9000 Certified

Disonnected value chains in Disonnected value chains in the new global economythe new global economy

Business expansion in the Business expansion in the new global economynew global economy

0

20

40

60

80

100%

2000 2005 2010

Different time, different place

Same time,different place

Same time,same place

Workingalone

Work Styles

Percentage of work that depends on group input

(Source: Gartner - http://www.datapro.com/teleconferences/attributes/attr_103789_115.ppt)


from vision to action:The Knowledge Gap

Exploration of the knowledge Exploration of the knowledge gapgap

The task is not so muchto see what no one yet has seen, butto think what nobody has yet thoughtabout that which everyone sees

– Schopenhauer

To maintain a competitive To maintain a competitive advantage…advantage…

TeamTeam

DivisionDivision

EnterpriseEnterprise

IndividualIndividual

ExtranetExtranet

InternetInternet

……we will have to make we will have to make

collaborationcollaboration with colleagues with colleagues down the down the corridor corridor or or around the around the world world as natural as as natural as working alone to bridge working alone to bridge the the knowledge gapknowledge gap


the war for talent”1984”

Digital Natives! Digital Natives!

Digital nativesDigital nativesThey work differently – your kids and yourselfThey escalate a chat to a call to a video call with one click – they use technologyThey communicate across the globe as seamless as across the table – they collaborateWhen they type 3 words in Live Search or Google they find more information then they can handle – on any topic!

Are we imposing them to be ineffecient?Will they bring a different mindset to the whole organization?

No problem if they were No problem if they were abundantly available? abundantly available?

Demographic overview Belgian Population

...but they are a rare ...but they are a rare commoditycommodity

Organization structures Organization structures change change

TraditionalsTraditionals BoomersBoomers XersXers YersYers

Business Business processprocess

Organizational Organizational shapeshape

WorkplaceWorkplace

TechnologyTechnology

1928 2000+

‘New World of Work’ Foundation‘New World of Work’ Foundation

Unified CommunicationsUnified CommunicationsUnified CommunicationsUnified Communications

CollaborationCollaborationCollaborationCollaboration

Enterprise Content ManagementEnterprise Content ManagementEnterprise Content ManagementEnterprise Content Management

Business IntelligenceBusiness IntelligenceBusiness IntelligenceBusiness Intelligence

StandardizedStandardizedStandardizedStandardized RationalizedRationalizedRationalizedRationalizedBasicBasicBasicBasic DynamicDynamicDynamicDynamic

IdentifIdentify y

where where youyouareare

Identify Identify where where

you want you want totobebe

Enterprise SearchEnterprise SearchEnterprise SearchEnterprise Search

Business Productivity Infrastructure Optimization

• Servers optimalizeren (virtualizatie, green computing)

↑• Netwerk

openen voor thuiswerkers, en mobiele werkers

↑• Beveiliging• Internet

↑• Small Business

Server 2008↑

• Netwerk (LAN)↑

• Computers in bedrijf

↑• Zonder ICT

• Licenties optimalizeren en standardizeren (open license, Software Assurance)

• ICT Diensten buiten het bedrijf onderbrengen bij gespecialiseerde bedrijven

• CLOUD COMPUTING, SAAS, DAAS, PAAS, ...

Windows 7 Focus : your desktop as a convenience good

Fast and ReliableFast and Reliable

CompatibleCompatible

MobileMobile

Everyday Everyday Tasks are Tasks are Faster and Faster and

EasierEasier

Simplify TasksSimplify Tasks

Easier NetworkingEasier Networking

Device ExperienceDevice Experience

Safeguard Safeguard Your BusinessYour Business

Improved Data SecurityImproved Data Security

Better Protect Your PCBetter Protect Your PC

Solve Problems QuicklySolve Problems Quickly

Safer OnlineSafer Online

Just WorksJust Works

Windows 7 for the Enterprise

Streamline PC Management

Easy migration Keep PCs runningVirtualization

Enhance Security &

Control

Better protected data & PCs

Built on Windows Vista foundation

At their deskIn a branchOn the road

Make Users Productive Anywhere

Remote Access for Mobile WorkersMake Users Productive Anywhere

Windows 7 SolutionWindows 7 Solution

Direct AccessDirect Access

Situation TodaySituation Today

Office Home HomeOfficeDifficult for users to access corporate

resources from outside the officeChallenging for IT to manage,

update, patch mobile PCs while disconnected from company network

New network paradigm enables same experience inside & outside the office

Seamless access to network resources increases productivity of mobile users

Infrastructure investments also make

it easier to service mobile PCs and distribute updates and polices


Branch Cache™Branch Cache™


Application and data access over WAN is slow in branch offices

Slow connections hurt user productivity

Improving network performance is expensive and difficult to implement

Caches content downloaded from file and Web servers

Users in the branch can quickly open files stored in the cache

Frees up network bandwidth for other uses

Branch Office Network PerformanceMake Users Productive Anywhere


Search FederationSearch Federation


Consistent experience to find data from multiple locations, including SharePoint sites

Users and IT can pre-populate Favorites in Windows Explorer to remote search sites that support OpenSearch protocol

IT can point users to select search sites with Enterprise Search Scopes

Search in the EnterpriseUser Productivity

Current desktop and Enterprise search solutions are good, but not integrated

Users need to take different steps to find data on PC and data on servers

Data sources are hard to discover

Document redirectionOffline files

Virtual Machine Hosts

Physical Infrastructure

Virtual Machine Manager agents

deployed to virtual machine hosts

Performance data collected to identify

consolidation candidates

Physical servers converted to virtual

machines

Performance data collected from VM hosts for intelligent placement

Intelligent placement of each VM on optimal host

Physical machines retired or

repurposed

Prioritized report of consolidation candidates

30

TS RemoteApp™ RemoteApp™

TS Gateway RD Gateway

TS Session Broker RD Connection Broker

TS Web Access RD Web Access

TS Easy Print RD Easy Print

Terminal Server RD Session Host

RD Virtual Host

RemoteApp & Desktop Connections

RD Web Access

RD GatewayRD Connection

Broker

Active Directory® Licensing

Server

RD Virtualization Host

RD Session Host

RD Client

RD Connection Broker

RD Client

RD Session Host Server Farm(Session-based desktops)

RD Session Host Server Farm(RemoteApp)

RD Session Host

App-V Management

Server

RD Client RD Virtualization

Host

RD Client

Personal Virtual Desktops

Active Directory

Pooled Virtual DesktopsRD Connection Broker

RemoteApp managerRemoteApp managerDefine program Define program

settingssettingsMake programs Make programs

available via TS Web available via TS Web AccessAccess

Create MSI or RDP filesCreate MSI or RDP files

Terminal Server

Requires:Requires:Vista SP1 or XP SP3 RDC Vista SP1 or XP SP3 RDC client (mstsc.exe)client (mstsc.exe)

Requires:Requires:Remote Remote Desktop Desktop

Connection Connection clientclient

Applications launched Applications launched from Web Page, RDP from Web Page, RDP files or MSI shortuctsfiles or MSI shortuctsPrograms look like Programs look like they are running they are running locallylocally

RDP hosts can now be put behind firewallHTTP/S used to traverse firewallAD/NPS/NAP checked before connection allowedNew Remote Desktop Connectionclient required

AD/NPS/NAP

User browses to TS Web AccessUser browses to TS Web Access

User initiates HTTP/S connection to TS Gateway

User initiates HTTP/S connection to TS Gateway

Terminal Servers or XP/Vista

TS Gateway

TS Web Access

Internet DMZ Internal Network

RDP over HTTP/S established to TSG RDP 3389 to host RDP over HTTP/S established to TSG RDP 3389 to host

AD/IAS/NAP checkedAD/IAS/NAP checked

Vista RDC (TS) client

Bad MatchNo Match Close Match TS Easy Print

Historical IssuesHistorical Issues SolutionSolution

What you depend on today

What you depend on today

What you’ll expect tomorrow

What you’ll expect tomorrow

&&

Manage your day with e-mail, calendar, tasks

Copy/paste smoothly across programsEasily format documents for a professional look

Manage your day with e-mail, calendar, tasks

Copy/paste smoothly across programsEasily format documents for a professional look

Work together in real timeUse multimedia to express ideasEnjoy freedom to work virtually anywhere

Work together in real timeUse multimedia to express ideasEnjoy freedom to work virtually anywhere

The Best Productivity Experience The Best Productivity Experience Across PC, Phone, & Browser Across PC, Phone, & Browser

Share Expertise and Stay ConnectedShare Expertise and Stay Connected

Help Diverse Workforce be More Productive

Connect Business Processes to Desktops

Help Diverse Workforce be More Productive

Connect Business Processes to Desktops

Meet changingMeet changingcustomer needscustomer needs

Manage IT cost,Manage IT cost,complexitycomplexityWork Work

TogetherTogetherBring Ideas Bring Ideas

to Lifeto LifeUse Office Use Office AnywhereAnywhere

Simplify Simplify Deployment Deployment

& Lower Mgmt & Lower Mgmt CostsCosts

Maximize Maximize Platform Platform

ValueValue

ConnectShare

Accomplish

EnvisionMash UpInform

EnvisionMash UpInform

ChoiceRelevance

Power

ChoiceRelevance

Power

PCPhone

Browser

PCPhone

Browser

ExtensibleExtensibleInteroperableInteroperable

Best User ExperienceBest User ExperienceBest User ExperienceBest User Experience Most Flexible PlatformMost Flexible PlatformMost Flexible PlatformMost Flexible Platform

Do More with LessDo More with Less

Manage Volumes of Digital InformationManage Volumes of Digital Information

Work From More Locations & DevicesWork From More Locations & Devices

Capability description: Start an immediate application sharing session with a couple of clicks from the Backstage view of popular Office 2010 applications or Office Communicator 2010.

New capability: Application Sharing

Challenge: Travel and 3rd party conferencing tools are expensive, and meetings are less effective without a shared canvas.

Potential savings/efficiency gains: Reduce travel costs and 3rd party conferencing and phone charges by replacing meetings and training with integrated IM, Voice, Web, Audio and Video conferencing. App Sharing Scenario

(Click Image)App Sharing Scenario(Click Image)

Application Sharing(Click Image)Application Sharing(Click Image)

Share with your Contacts

Attendee view is clear

and consistent

InternetInternet

Application Sharing ScenarioApplication Sharing Scenario

< Click here

Start sharing from right within Office

applications

Potential savings/efficiency gains: Reduce costs and the need for training by reducing the need for 3rd party rich media tools with rich capabilities integrated into the Fluent UI.

Capability description: Sharpen, brighten and recolor photos using Live Preview to easily try out different artistic effects.Trim videos to get to just the right clip and format the visual effects around it. Compress the size of the video.

New capability: Powerful features to edit photos and videos from within PowerPoint 2010

Challenge: Photo and video content is becoming an ever-popular way to create and consume information, but multi-media tools can be expensive and difficult to learn.

Bring Ideas to LifeBring Ideas to Life

Photo Editing (Click Image)Photo Editing (Click Image)

Video Editing (Click Image)Video Editing (Click Image)

Sharpen or recolor images

Trim video clips

Control UI for video

Compress file size

Potential savings/efficiency gains: Virtualizing Office 2010 offers the opportunity to reduce deployment costs (user training, application compatibility) and increase application management control.

SharePoint Proxy has been adjusted (directly open/edit documents hosted by SharePoint)

Fast Search in Outlook, when virtualized, now includes Windows Desktop Search

Capability description: Office 2010 has been optimized to run faster in a virtualized environment:

New capability: Office 2010 is the first version of Office built with virtualization in mind.

Challenge: New versions of Office can be difficult to deploy for fears of disrupting business rhythms.

Example Diagram(Click Image)

Example Diagram(Click Image)

Stream on demand

Create a virtual bubble

Users automatically get updates

Apply updates once to server

BIBI ECMECM CollaCollabb

SearSearchch

User ExperienceUser Experience

Drive insight from complexityDrive insight from complexity

Work with customers & partnersWork with customers & partners

Embrace Millennial work stylesEmbrace Millennial work styles

Comply with regulationsComply with regulations

Interoperate with LOB systemsInteroperate with LOB systems

Protect intellectual propertyProtect intellectual property

Quickly scale operationsQuickly scale operations

Plan for the futurePlan for the future

Manage IT cost,Manage IT cost,complexitycomplexity

Meet changingMeet changingbusiness needsbusiness needs

042 440 5280

Editing Conflict Resolved by Merge

Engine

Synchronizing Only Updated Sections

(Deltas)

Local Copy Saved for Offline Access

What can be deployed?What can be deployed?•Web PartsWeb Parts•Event ReceiversEvent Receivers•Feature Activation Feature Activation ReceiversReceivers•Workflow ActionsWorkflow Actions

•InfoPath FormsInfoPath Forms

•Site and List TemplatesSite and List Templates

Restricted to Limited resourcesRestricted to Limited resources•Code CPU TimeCode CPU Time•SQL Execution TimeSQL Execution Time•Number ExceptionsNumber Exceptions

Custom Code is IsolatedCustom Code is Isolated• Separate Process/ServerSeparate Process/Server• Scale OutScale Out

Artist Tracker > Artists

Artists

Contracts Artist Name Address City State

Artist

Mandible

Artist Name: Mandible

Agent:Andrew Datars Quartet

Stuck in the Mud

Tastes like chicken

Deathrattle

Jay Hamlin Trio

Down on the Bayou

Concourse

Down on the Bayou

Concourse

Concourse

Jay Hamlin Trio

My Artists

• PeoplePeople− Roles and ResponsibilitiesRoles and Responsibilities

• PolicyPolicy− Collection of principles - What site owners,Collection of principles - What site owners,

administrators and developers should / should administrators and developers should / should not donot do

• TechnologyTechnology− Leveraging the features to enforce policies Leveraging the features to enforce policies

through technologythrough technology

• ProcessProcess− How to accomplish common tasks such as How to accomplish common tasks such as

creating a new site or requesting new business creating a new site or requesting new business requirementsrequirements 84

• SharePoint often overlaps with other installedSharePoint often overlaps with other installedapplications in particular capabilitiesapplications in particular capabilities

• Many of SharePoint’s capabilities are not ‘required’ Many of SharePoint’s capabilities are not ‘required’ or ‘mandated’; rather, they improve productivityor ‘mandated’; rather, they improve productivity

• You are looking for a chance to consolidateYou are looking for a chance to consolidateand stop proliferation & reduce duplicationand stop proliferation & reduce duplication

• Some things are easy to mess upSome things are easy to mess up

85

86

Symptoms of SharePoint gone wild

Database disk storage doubles over a weekend when someone decides to copy in the network drive

Performance is sporadic; custom code is bugging and has memory leaks

No one is paying attention to usage reporting; the environment is not adapting to the demands of the users

Security breaches; no formal audits in place so users “accidently” uncover secure content

87

Business-related Governance

SharePoint governanceThemes

88

• Why do you want/need SharePoint?Why do you want/need SharePoint? Intranet Portal? Web 2.0? Social Computing?Intranet Portal? Web 2.0? Social Computing?

Application Platform? Search Platform? Document Repository?Application Platform? Search Platform? Document Repository?Workflow Engine? Extranet? Internet? Access Replacement? Team Workflow Engine? Extranet? Internet? Access Replacement? Team Sites? Sites?

• Growth PlanGrowth Plan How many users initially? Over time? Geo-dispersed?How many users initially? Over time? Geo-dispersed?

Uptime requirements? Number of sites? Docs? Pages? Searches?Uptime requirements? Number of sites? Docs? Pages? Searches?Initial Workloads? Future Workloads?Initial Workloads? Future Workloads?

• Usage Policies – HR ‘Handbook’ providing:Usage Policies – HR ‘Handbook’ providing: Clear instruction on how and when (not) to use SharePointClear instruction on how and when (not) to use SharePoint Information on how users can get support and training, request Information on how users can get support and training, request

design and development services, request new functionalitydesign and development services, request new functionality

• Training PlanTraining Plan Site Collection Administrators, Ops, Developers, Designers & Site Collection Administrators, Ops, Developers, Designers &

SupportSupport End Users – Provide Announcements, Videos, FAQ’s via Service End Users – Provide Announcements, Videos, FAQ’s via Service

PortalPortal

89

• CXO sponsored strategy – stakeholder buy-in• Well-communicated strategy & service offering• Consolidated well-managed server farms• Consistency, standards, branding, usage policies• Security policies and enforcement, information

management policies• Easy-to-use and powerful search• On-demand/Accessible training and support

− SharePoint Learning Kit− Podcast Kit for SharePoint

90

Get Introducted to SharePoint 2010 (online) http://sharepoint2010.microsoft.com SharePoint Products and Technologies: 2010 Developer Documentation

Visit the SharePoint 2010 Partner Readiness Site http://partner.microsoft.com/sharepoint2010ready

Attent the local Ignite Trainings Belgium SharePoint Conference, March 30

Tech Days Preconference

SharePoint Engineering Blog http://blogs.msdn.com/sharepoint/

http://sharepoint2010.microsoft.com/

http://www.microsoft.com/downloads/details.aspx?familyid=94AFE886-3B20-4BC9-9A0D-ACD8CD232C24&displaylang=en

http://partner.microsoft.com/sharepoint2010ready

http://blogs.msdn.com/sharepoint/

Ente

rpri

seTele

phony

Ente

rpri

seTele

phony

Voice mailVoice mail

EnterpriseTelephonyEnterpriseTelephony

Audio ConferenceAudio Conference

Web ConferenceWeb Conference

Video ConferenceVideo Conference

E-Mail &Instant MessagingE-Mail &Instant Messaging