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www.quytech.com
Warranty Management System
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Business Situation
At a granular level, warranty management includes the management of warranty and post warranty support. Generally, this means warranty registration claims submission, claims processing and settlement, fraud detection, returns management, supplier recovery, extended warranty marketing, replacement parts logistics, and inventory management. Due to the wide coverage it offers, warranty management can improve product quality, eliminate fraud, and ensure effective revenue management.
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Industry Trends
According to a market research, the warranty management system market size is estimated to grow by 14.4% annually. Warranty management system redefines the contract and warranty management processes by providing integrated software to automate and standardize the warranty allied processes. The report aims at estimating the market size and future growth potential of the market across different segments of industry such as software, service, OEM, etc.
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The Challenge
Lack of integration among different verticals of market. E.g. Manufacturer, dealer & supplier.Time consuming manual claim process.High number of fraud and unwanted claim requests.Most organizations have no idea what warranty is costing them because they don’t have visibility into that data. Warranties are becoming complex, as it is difficult for service technicians to decipher what is covered and what not under warranty — unless they have precise, up-to-date information in the field.
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The Solution
Faster processing: Increased speed and efficiency of claims processingDealer and customer satisfaction: Enhanced user experience for dealersReduce waste/fraud: Increased accuracy of claims validation process and improved warranty parts return processImproved flexibility: Improved flexibility for future business changes/ requirements and flexibility to enhance and configure as business needs dictate.
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Solution Benefits
Reduce the cost of warranty by 20% to 30% by the use of data analytic techniques.
Automated warranty solutions reduces manual intervention.
Reduce fraudulent / out of warranty claims for efficient operations.
Lower turn around time for with faster time-to-value through easy implementation.
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Case Study
After applying this solution, when a customer requests a service call, the dispatcher will be able to instantly access warranty data and inform the customer upfront about what he or she qualifies for, before the technician arrives. While onsite, a mobile-equipped technician can use his device to review the customer’s entitlement information and accurately determine what to bill the customer for and what should be covered under warranty.
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Strategies
Gaining insights on customer requirements for extended warranty claims, identifying the various sources of additional revenue streams.Minimizing administrative costs by automating claims and settlement processes.Including innovative process mechanisms like online real-time validation and claim submission to expedite processing time and enhance data qualityMaking on-time repairs possible through the easy availability of parts, enhancing customer satisfactionEnhancing the visibility of warranty information and introducing technical advancements in claim processing, reducing the possibility of fraud.Minimizing costs by launching supplier recovery programs
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The Mobile App - Components
Mobile App for Dealers
Mobile App for Distributors.
Mobile App for Salesperson
Mobile App + Web panel for Warehouse
Web Panel for Admin and Super Admin
Responsive (for both desktop and mobiles) web panel for Distributors & Dealers to do Sales Order Entry.
Application chart App
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Features
Attendance Tracking
Location (GPS) Tracking
Warranty Tracking of Batteries
Integration with existing ERP
Survey Questions for Distributors/Dealers
Stock Management for Distributors
Complaints/Escalation & Tracking
Service Reporting Hierarchy
Sales Reporting Hierarchy
Dashboard
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Features Explained
• Multi Division - Multi Country support• Codes for Dealers and Warehouses• Failure Mode Analysis• Goodwill replacement• IP logging of warehouse
Dealers & Distributors Service & Sales Administrator & Management
Survey for Distributors/Dealers Attendance Tracking Location (GPS) Tracking
Distributors Stock Management
Warranty Tracking of Batteries Schemes
Battery Complaints Battery Service/Repair Process Integration with ERP
Escalation and their Tracking Service Complaints Tracking Service Reporting Hierarchy
Sales Personnel Work Flow Sales Reporting Hierarchy
Barcode scanning of Batteries Sales Targets Tracking
Messaging to Sales Personnel Dashboard
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Features for Service Personnel
The Service Personnel can input his daily visits to each Dealer/Distributor.
The Service App can be geo tracked so that the warehouse manager can ensure if the
Service Personnel has made the visit.
The service person can view the complaints assigned to him.
He can change the status of the complaint as required.
Service Personnel can mark his weekly journey plan (Fixed Journey Plan) & the same
needs to be approved by his manager.
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Features for Sales Persons
Attendance - Mark his daily Attendance
Daily Route/PJP - Look up the dealer/distributor that he has to visit on daily visit
Orders - Take orders from Dealers
Collection – Take payments from Dealers/Distributors.
Complaint – Raise and track complaints for defective batteries
Warranty – Track warranty of a battery
Primary/Secondary Schemes – Look up primary and secondary schemes
Sales Analysis – Look up his sales history
Quantity Based schemes (Monthly/Quarterly) – The Sales person can see the
Monthly/Quarterly quantity based schemes available to the distributor & his achieved
value.
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Responsive web panel for Distributors and Dealers
The system will also provide a web based minimal panel for dealers and distributors to complete their following tasks: -
Sales Order Warranty Tracking
Complaints / Complaint Tracking Add Users Schemes
Survey Question Sales Analysis Schemes viewing
Battery receiving & Replacement
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Admin Panel/Back end CMS
The admin user can manage and perform following functional activities: -
Warehouses Master Distributor Master Dealer Master
Item Master Sales Route/PJP Master Sales Route Assignment
Scheme Master Sales Person Master Service Person Master
Service Route/PJP Master Sales Targets Reporting Hierarchy
REPORTS
The admin user can see various reports like: -• Top performing dealers in a particular area/city.• Top performing distributors in a particular area/city.• Product related reports.• Warranty related reports• Sales Target vs Order taken vs Dispatched quantities• Any other report.
