MARC REISEN • DESIGN TEAM LEAD •  MOBILE PLATFORM TEAM

Walk before you runDesigning JIRA and Confluence Mobile

it’s hard for users to articulate what they want

vs

vsnot going anywhere…

vs

going to be painful

Heat maps, behavior patterns, MAU and metrics are your friend

User Data

Consume Navigate Create Edit

What did our customer activity look like?

Consume Navigate Create Edit

What did our customer activity look like?

we’ll get to these later

Our customers like to read stuff on Confluence…

Feedback module

Consumption and page views make up the majority of our web experience

Search + CommentsPeople need to navigate and browse for their work, and collaborate

Companion App

Have a direct line to your users, make it as easy as possible

We launched!

Quantitative feedback tells you what is happening (or not happening), and qualitative feedback helps you understand why.

“

” Joshua Porter

Quantitative feedback tells you what is happening (or not happening), and qualitative feedback helps you understand why.

“

” Joshua Porter

Heat maps, behavior patterns and MAU and metrics are your friend

Go NativeStart out simple, use native fonts, UI, and common patterns/paradigms

Use Data

Feedback Loop

Heat maps, behavior patterns and MAU and metrics are your friend

Shared ComponentsStart out simple, use native fonts, UI, and common patterns/paradigms

User Data

Create a format to incorporate feedback, user research, labs, testing

Native and shared components

COMMENTING NOTIFICATIONS PLATFORM LIBRARIES

Facebook & Reddit

- threaded

- truncated

- @mentions

Push to Action

- clear legibility

- calls to action

Native Platform Guidelines

- Fonts

- UI

- Familiar to the user

Search

Aggregate of activities in your project or assigned to you

Create an IssueSimple and intuitive way to add issues on mobile on the go

Activity Feed

Browse for issues outside of your context

launched it

the app lacks features. Every month I spend a bit of time on it the hope another month brings it to a level where it can be adopted. Sadly they have a long way to go.

“”

Only just usable

Already miles ahead of other JIRA apps. Less feature but very easy to use.

“”

Almost there!

Pleasantly surprised. Well designed app and great UX“ ”So far so good.

Do you feel comfortable by going live with a non-editable

version of Confluence??‽!! Bravo, Atlassian, Bravo…“

”

Really??

Smart = Smarter

Listen to your users

Keep the context directed to the end user

Keep it simpleUse shared components, whats out there, don't reinvent the wheel

Mobile = Me

Seek to understand, and always ask why…

Listen to your users

Keep the context directed to the end user

Keep it simpleUse shared components, whats out there, don't reinvent the wheel

Mobile = Me

Seek to understand, and always ask why…

we’re focused on the experience

We’re just getting started…

Thank you!

MARC REISEN • DESIGN TEAM LEAD • MOBILE PLATFORM TEAM