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Monitor signals in large companies, anticipate structural changes
– and provide leaders the intelligence to drive agility
(Feb 1, 2013 - April 30, 2015) www.genpact.com/home/volatility-adaptation-index
Volatility and Adaptation Index (VAI)
DESIGN ∙ TRANSFORM ∙ RUN
DESIGN • TRANSFORM • RUN 2 © 2015 Copyright Genpact. All Rights Reserved.
CONTENTS
Introduction: Genpact Volatility and Adaptation Index (VAI) 03
Why Volatility and Adaptation Index (VAI)? 03
Methodology 04
Section 1: Overall insights 06
Recurring themes for volatility and adaptation 09
Main drivers of VAI 10
Analysis of 3 months covering Feb‘15-Apr’15
Section 2: Industry specific analysis 13
Comparison across industries 14
27 month historical trend across industries
Comparison of VAI across industries in the last 3 months
Retail banking 22
Commercial banking 23
Capital markets 24
Insurance 25
Healthcare 26
Life sciences 27
Consumer goods 28
Manufacturing 29
High tech 30
DESIGN • TRANSFORM • RUN 3 © 2015 Copyright Genpact. All Rights Reserved.
Insight into global enterprises’ environment and structural moves facilitates strategy and organizational alignment
• Unprecedented economic volatility leads global
companies to adapt, often through transformed
business operations
• Events like profit warnings, cost-cutting initiatives,
M&A, change of senior leadership signal volatility,
and adaptation measures
• Genpact Volatility and Adaptation Index (VAI) is a
directional measure based on monitoring of large
data sets across a sample of 800 companies
• It provides senior leaders with the intelligence to
inform structural decisions and facilitate
organizational alignment
Why volatility and adaptation index (VAI)?
DESIGN • TRANSFORM • RUN 4 © 2015 Copyright Genpact. All Rights Reserved.
Volatility and Adaptation Index - sample
Methodology
Heathcare
Others
High tech
Manufacturing
Life sciences
Insurance
Consumer goods
Capital markets
Retail banking
Commercial banking
9%
5% 7%
10%
11%
21%
9%
12%
7%
9%
Europe Asia-Pacific and Japan
North America
63%
16% 21%
By Industry By Geography
DESIGN • TRANSFORM • RUN 5 © 2015 Copyright Genpact. All Rights Reserved.
Volatility and Adaptation Index (VAI) - methodology
800 global
companies
with sizeable
operations
63% North
America
21% Europe
16% Asia
Pacific and
Japan
Identified
“events” that
signal current
or future
volatility
correlated to
changes in
operating
strategy-
restructuring,
change in
leadership,
regulatory etc.
Monitoring of
online media,
newswires,
publications,
financial
statements,
databases and
social media to
screen content
Analytics to
filter the news,
attribute
relevance and
salience
Volatility and
Adaptation
Index =
[% of companies
displaying
events]
X
[average number
of volatility
events per
company]
• This release covers 27 months with data updated till April 30, 2015
• Events include both macro industry-wide events such as regulations and company
level events like financial underperformance or cost cutting
• Industries - Banking, Insurance, Capital Markets, Healthcare, Life Sciences,
Manufacturing, Consumer goods, etc.
Quarterly Index Analytics Definition
Methodology
DESIGN • TRANSFORM • RUN 7 © 2015 Copyright Genpact. All Rights Reserved.
Executive Summary
Financial pressure rising again amidst relatively stable enterprise volatility. Time for CEOs action
• Future still uncertain, and temporary
stability is a good time to prepare
• Heed agility imperative: Comparative speed
of adaptation might determine success against
competitors and has implications for
shareholders as performance is scrutinized
• Enhance ability to change enterprise-wide
direction fast: speed of strategy formation and
organizational alignment can be shortened by
• Observing practices adopted by early
movers-some monitored by VAI
• Creating a burning platform internally by
communicating those competitors’ moves
• Utilizing lean-management principles to:
Align strategy with execution; sustain the
pace of change by discovering better ways
of working and enabling people to
contribute fully; generate material impact by
delivering value efficiently to customers
• Total index flat at moderate levels in the
last 12 months* compared to highs of 2013;
45% companies manifest some volatility and
change
• Financial conditions, M&A increase; fewer
companies reported cost cutting and
restructuring
• Retail banking (leadership changes, financial
conditions most widespread), followed by life
sciences have highest VAI in last 3 months
• Largest reduction in VAI for high tech
followed by insurance
• Results corroborated by Genpact’s own
operational measurements e.g. Mortgage
operations in banks; Consumer goods, life
sciences’ keen interest in operations
transformation services
* May 2014 – April 2015
Insights Implications for C-suite
DESIGN • TRANSFORM • RUN 9 © 2015 Copyright Genpact. All Rights Reserved.
Overview ► Main themes ► Feb’15–Apr‘15
Recurring themes for volatility and adaptation*
*Data from Feb’1, 2015 to Apr’30, 2015
WORD CLOUD ANALYSIS ALL INDUSTRIES
Feb’15-Apr‘15 Word cloud illustrates frequency of text observed. Size of word corresponds to the
number of times the word was used across all data sources.
DESIGN • TRANSFORM • RUN 10 © 2015 Copyright Genpact. All Rights Reserved.
Overview ► Main drivers ► Last 3 months (Feb’15–Apr’15) vs. trailing 12 months
Financial pressures, M&A and leadership changes account for much of VAI in the last 3 months
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
M&A activity picked up
in last 3 months
compared to trailing 12
months
Leadership changes
reduced in last 3
months compared to
trailing 12 months
Pressure on financial
condition increased in
the last 3 months
compared to trailing 12
months
ALL INDUSTRIES
Feb’15– Apr‘15
Ove
rall
Ind
us
try,
reg
ula
tory
or
geo
gra
ph
ic
ch
an
ge
Fin
an
cia
l
co
nd
itio
n
Re
str
uc
turi
ng
Lea
ders
hip
ch
an
ge
Ac
qu
isit
ion
or
ge
og
rap
hic
ex
pan
sio
n
Volatility events
Adaptation responses
+42%
Feb’15-
Apr’15
Trailing
12
Months
-33%
Feb’15-
Apr’15
Trailing
12
Months
+57%
Feb’15-
Apr’15
Trailing
12
Months
DESIGN • TRANSFORM • RUN 11 © 2015 Copyright Genpact. All Rights Reserved.
Overview ► Main drivers ► Historical trend (Feb’13–Apr’15)
VAI flat compared to trailing 12 months average; share of volatility events increases
Vo
lati
lity
an
d A
dap
tati
on
In
dex
ALL INDUSTRIES
Feb’13–Apr‘15 Adaptation responses Volatility events
Feb’13–
Apr‘13
May’13–
Jul'13
Aug’13–
Oct‘13
Nov’13–
Jan‘14
Feb’14–
Apr‘14
May’14–
Jul’14
Trailing
12 months
average
43 39 21 26 19 25 22 34 22 27
Restructuring
Industry, regulatory or geography changes
Financial condition
Acquisition or geographical expansion
Leadership change
Aug’14–
Oct’14
Nov’14–
Jan’15
Feb’15–
Apr’15
DESIGN • TRANSFORM • RUN 12 © 2015 Copyright Genpact. All Rights Reserved.
Overview ► Main drivers ► Historical trend (Feb’13–Apr’15)
VAI flat compared to trailing 12 months average; share of volatility events rises
Vo
lati
lity
an
d A
dap
tati
on
In
dex
ALL INDUSTRIES
Feb’13–Apr‘15 Adaptation responses Volatility events
Feb’13–
Apr‘13
May’13–
Jul'13
Aug’13–
Oct‘13
Nov’13–
Jan‘14
Feb’14–
Apr‘14
May’14–
Jul’14
Trailing
12 months
average
Aug’14–
Oct’14
Nov’14–
Jan’15
27
22
34
25
21 22
43
39
19
26
Industry, regulatory or geography changes
Financial condition
Acquisition or geographical expansion
Leadership change
Restructuring
Feb’15–
Apr’15
DESIGN • TRANSFORM • RUN 14 © 2015 Copyright Genpact. All Rights Reserved.
Industry comparison ► Historical trends (Feb’13–Apr’15)
Sharp differences in trend across industries; volatility and adaptation picks ups in life sciences, CPG and banking
100
80
120
60
40
20
ALL INDUSTRIES
Feb’13–Apr‘15
Vo
lati
lity
an
d A
dap
tati
on
In
dex
Feb’13–
Apr‘13
May’13–
Jul'13
Aug’13–
Oct‘13
Nov’13–
Jan‘14
Feb’14–
Apr‘14
May’14–
Jul’14
Aug’14–
Oct’14
Nov’14–
Jan’15
Capital markets
Retail banking
Commercial banking
Healthcare
Consumer goods
Manufacturing
Life sciences
Insurance
High tech
Feb’15–
Apr’15
DESIGN • TRANSFORM • RUN 15 © 2015 Copyright Genpact. All Rights Reserved.
60
40
20
High tech
Capital markets
Manufacturing
Healthcare
Consumer goods
Life sciences
Insurance
Commercial banking
Retail banking
Industry comparison ► Historical trends (Feb’13–Apr’15) ► Volatility & Adaptation
Splitting VAI in its components shows increasing volatility in banking and capital markets; adaptation rises in life sciences
ALL INDUSTRIES
Feb’13–Apr‘15 Volatility events Adaptation responses
Feb’14-
Jan’15
Feb’15-
Apr’15
Feb’13-
Jan’14 Feb’14-
Jan’15
Feb’15-
Apr’15
Feb’13-
Jan’14
Vo
lati
lity
an
d A
dap
tati
on
In
dex
Retail banking, commercial
banking, capital markets
and CPG show sharp
increase in volatility
Life sciences shows
highest increase in
adaptation
DESIGN • TRANSFORM • RUN 16 © 2015 Copyright Genpact. All Rights Reserved.
0
5
10
15
20
25
30
35
Capital markets
High tech
Manufacturing
Healthcare
Consumer goods
Life sciences
Insurance
Commercial banking
Retail banking
Industry comparison ► Historical trends (Feb’13–Apr’15) ► Financial conditions
Increasing financial pressures in commercial and retail banking, capital markets and CPG in the last 3 months
ALL INDUSTRIES
Feb’13–Apr‘15
Feb’14-
Jan’15
Feb’15-
Apr’15
Feb’13-
Jan’14
Vo
lati
lity
an
d A
dap
tati
on
In
dex
(Fin
an
cia
l co
nd
itio
n c
om
po
nen
t)
DESIGN • TRANSFORM • RUN 17 © 2015 Copyright Genpact. All Rights Reserved.
Industry comparison ► Feb’15–Apr‘15
2726
2
91015
55
646569
79
Insu
rance
Vo
lati
lity
an
d A
da
pta
tio
n I
nd
ex
All
Ind
ustr
ies
Ma
y’1
4-A
pr’
15
All
Ind
ustr
ies
Fe
b’1
5–A
pr’
15
Re
tail
ba
nkin
g
He
alth
ca
re
Life
scie
nce
s
Ma
nu
factu
rin
g
Ca
pita
l m
ark
ets
Co
mm
erc
ial b
an
kin
g
Co
nsu
me
r g
oo
ds
Hig
h te
ch
Highest levels of volatility and adaptation in retail banking, followed by life sciences
Feb’15-Apr'15
Retail banking showed highest volatility and
adaptation index between Feb’15-Apr’15 (explained
by leadership change, financial conditions and M&A)
DESIGN • TRANSFORM • RUN 18 © 2015 Copyright Genpact. All Rights Reserved.
Retail Banking
Industry comparison ► Feb’15–Apr‘15
Retail banking and life sciences show most volatility and adaptation; leadership change main trigger across industries
Commercial
Banking
Life sciences
Overall
Index
Number of
events
% of
companies
impacted Main volatility themes
1. Financial condition
2. Restructuring
3. Acquisition or geographic
expansion
1. Leadership change
2. Acquisition or geographic
expansion
3. Regulatory changes
1. Financial conditions
2. Acquisition or geographic
expansion
3. Leadership change
Feb'15-Apr'15
DESIGN • TRANSFORM • RUN 19 © 2015 Copyright Genpact. All Rights Reserved.
Industry comparison ► Feb’15–Apr‘15
Fewer events observed in high tech and manufacturing in the last quarter; more in banking and life sciences
% of
companies
impacted
Avg.
number of
volatility events
per company
Life sciences, Consumer goods
High tech, Manufacturing
Life sciences, Consumer goods
High tech, Manufacturing
Acquisition or expansion
Leadership changes
Financial conditions
Vo
lati
lity
an
d A
dap
tati
on
In
de
x
% delta from last 12 months average
0
10
20
30
40
50
60
70
80
-100 -50 0 50 100
Manufacturing
Life sciences
Insurance
High tech
Healthcare
Capital markets
Consumer goods
Commercial banking
Retail banking
Feb'15-Apr'15
DESIGN • TRANSFORM • RUN 20 © 2015 Copyright Genpact. All Rights Reserved.
Almost 50% of companies reported at least one volatility or adaptation events in the last quarter
0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90
1.0
3.0
2.5
2.0
1.5
0.5
Trailing 12 months
Healthcare
Consumer goods
High tech
Avera
ge n
um
ber
of vola
tilit
y e
vents
per
com
pany
% of companies impacted
Retail banking
Life sciences
Insurance
Commercial banking
Overall - Last 3 months
Capital markets
Manufacturing
Feb’15-Apr’15
Industry comparison ► Feb’15–Apr‘15
DESIGN • TRANSFORM • RUN 21 © 2015 Copyright Genpact. All Rights Reserved.
H L
H
# o
f ev
en
ts p
er
co
mp
an
y
% companies impacted
Industry analysis summary ► Trailing 12 months (May’14–Apr’15)
Determinants of volatility and adaptation vary widely by industry
Retail banking Commercial banking Insurance Consumer goods Capital markets
Life sciences Manufacturing High tech
Adaptation responses
A R L Restructuring/
Cost cutting
Acquisitions or
geo expansion
Leadership
changes
Volatility events
F I Financial
pressures
Industry, regulatory or
geography changes
A
L
R I
F
A
L
R
I
F
A L
R I
F
A
L
R I
F A
L
R
I
F
A L
R
I
F A
L
R I
F
A
L
R
I
F
A
L
R
I
F
May'14-Apr'15
Healthcare
DESIGN • TRANSFORM • RUN 22 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Retail banking ► Feb’15–Apr‘15
Volatility and adaptation index - Retail banking Last 3 months (Feb’15-Apr’15) vs. trailing 12 months (May’14-Apr’15)
Increase in financial stress
29%
Trailing 12
months*
.
Last 3
months#
25%
Decrease in leadership churn
0.40.3
Trailing 12
months*
Last 3
months#
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
16%
Trailing 12
months*
29% 0.3
0.6
Trailing 12
months*
Last 3
months#
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
78.8
Trailing 12
months*
69.8
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering May1, 2014 to April 30, 2015 #Data covering Feb 1, 2015 to April 30, 2015
DESIGN • TRANSFORM • RUN 23 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Commercial banking ► Feb’15–Apr‘15
Volatility and adaptation index - Commercial banking Last 3 months (Feb’15-Apr’15) vs. trailing 12 months (May’14-Apr’15)
Leadership churn decreases
Last 3
months#
16%
Trailing 12
months*
29%
M&A activity picks up
0.0
0.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Trailing 12
months*
17%
Last 3
months#
29% 0.30.2
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
65.0
Trailing 12
months*
50.2
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering May1, 2014 to April 30, 2015 #Data covering Feb 1, 2015 to April 30, 2015
DESIGN • TRANSFORM • RUN 24 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Capital markets ► Feb’15–Apr‘15
Volatility and adaptation index - Capital markets Last 3 months (Feb’15-Apr’15) vs. trailing 12 months (May’14-Apr’15)
Decrease in leadership churn
Last 3
months#
17%
Trailing 12
months*
27%
Financial stress increases
0.30.6
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
27%
Trailing 12
months*
24% 0.40.4
Trailing 12
months*
Last 3
months#
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
55.8
Trailing 12
months*
55.1
Last 3 Months#
Restructuring
Leadership Change
Acquisition or Geographical Expansion
Financial Condition
Industry, Regulatory or Geography Changes
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering May1, 2014 to April 30, 2015 #Data covering Feb 1, 2015 to April 30, 2015
DESIGN • TRANSFORM • RUN 25 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Insurance ► Feb’15–Apr‘15
Volatility and adaptation index – Insurance Last 3 months (Feb’15-Apr’15) vs. trailing 12 months (May’14-Apr’15)
Increase in financial stress
Last 3
months#
10%
Trailing 12
months*
5%
M&A activity picks pace
0.00.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
11%
Trailing 12
months*
9% 0.10.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
8.9
Trailing 12
months*
5.5
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering May1, 2014 to April 30, 2015 #Data covering Feb 1, 2015 to April 30, 2015
DESIGN • TRANSFORM • RUN 26 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Healthcare ► Feb’15–Apr‘15
Volatility and adaptation index - Healthcare Last 3 months (Feb’15-Apr’15) vs. trailing 12 months (May’14-Apr’15)
M&A activity picks up
Last 3
months#
14%
Trailing 12
months*
9%
Decrease in leadership churn
0.20.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
9%
Trailing 12
months*
21%
0.0
0.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
10.2
Trailing 12
months*
16.8
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering May1, 2014 to April 30, 2015 #Data covering Feb 1, 2015 to April 30, 2015
DESIGN • TRANSFORM • RUN 27 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Life sciences ► Feb’15–Apr‘15
Volatility and adaptation index - Life sciences Last 3 months (Feb’15-Apr’15) vs. trailing 12 months (May’14-Apr’15)
Increase in regulatory changes
Last 3
months#
21%
Trailing 12
months*
6%
Increase in leadership churn
0.30.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
38%
Trailing 12
months*
16% 0.30.2
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
68.8
Trailing 12
months*
35.3
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering May1, 2014 to April 30, 2015 #Data covering Feb 1, 2015 to April 30, 2015
DESIGN • TRANSFORM • RUN 28 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Consumer Goods ► Feb’15–Apr‘15
Volatility and adaptation index – Consumer goods Last 3 months (Feb’15-Apr’15) vs. trailing 12 months (May’14-Apr’15)
M&A activity picks up
Last 3
months#
37%
Trailing 12
months*
23%
Financial stress increases
0.50.3
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
37%
Trailing 12
months*
23% 0.5
0.3
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
64.4
Trailing 12
months*
42.7
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering May1, 2014 to April 30, 2015 #Data covering Feb 1, 2015 to April 30, 2015
DESIGN • TRANSFORM • RUN 29 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► Manufacturing ► Feb’15–Apr‘15
Volatility and adaptation index - Manufacturing Last 3 months (Feb’15-Apr’15) vs. trailing 12 months (May’14-Apr’15)
M&A activity slightly up
Last 3
months#
13%
Trailing 12
months*
9%
Decrease in leadership churn
0.20.1
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Last 3
months#
13%
Trailing 12
months*
19% 0.1
0.3
Last 3
months#
Trailing 12
months*
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Last 3 Months#
14.7
Trailing 12
months*
18.8
Industry, Regulatory or Geography Changes
Financial Condition
Acquisition or Geographical Expansion
Leadership Change
Restructuring
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x
*Data covering May1, 2014 to April 30, 2015 #Data covering Feb 1, 2015 to April 30, 2015
DESIGN • TRANSFORM • RUN 30 © 2015 Copyright Genpact. All Rights Reserved.
Industry analysis ► High tech ► Feb’15–Apr‘15
Volatility and adaptation index - High tech Last 3 months (Feb’15-Apr’15) vs. trailing 12 months (May’14-Apr’15)
Financial stress increases
2%
Trailing 12
months*
4%
Last 3
months#
Increase in regulatory changes
0.10.0
Trailing 12
months*
Last 3
months#
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
1%
Trailing 12
months*
4%
Last 3
months#
0.10.0
Trailing 12
months*
Last 3
months#
% companies
impacted
Avg. no. of volatility
events reported per
quarter per company
Ad
ap
tatio
n
Vo
latilit
y
Vo
latilit
y a
nd
Ad
ap
tatio
n In
de
x 3.4
Trailing 12
months*
2.2
Last 3 Months#
Restructuring
Leadership Change
Acquisition or Geographical Expansion
Financial Condition
Industry, Regulatory or Geography Changes
*Data covering May1, 2014 to April 30, 2015 #Data covering Feb 1, 2015 to April 30, 2015
DESIGN • TRANSFORM • RUN 31 © 2015 Copyright Genpact. All Rights Reserved.
About Genpact
Genpact (NYSE: G) stands for “generating business impact.” We design, transform, and run intelligent business operations including those that are complex
and specific to a set of chosen industries. The result is advanced operating models that support growth and manage cost, risk, and compliance across a
range of functions such as finance and procurement, financial services account servicing, claims management, regulatory affairs, and industrial asset
optimization. Our Smart Enterprise Processes (SEPSM) proprietary framework helps companies reimagine how they operate by integrating effective
Systems of EngagementTM, core IT, and Data-to-Action AnalyticsSM. Our hundreds of long-term clients include more than one-fourth of the Fortune Global
500. We have grown to over 68,000 people in 25 countries with key management and a corporate office in New York City. Behind our passion for process
and operational excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE businesses for more than 16 years.
For more information, visit www.genpact.com.
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Genpact Research Institute
The Genpact Research Institute is a
specialized think tank harnessing the
collective intelligence of Genpact – as
the leading business process service
provider worldwide - its ecosystem of
clients and partners, and thousands of
process operations experts. Its
mission is to advance the “art of the
possible” in our clients’ journey of
business transformation and adoption
of advanced operating models.
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