Vocollect Voice Fundamentals

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©Vocollect 2010Training

Vocollect Voice Fundamentals

Frank RisslerRegion ManagerCentral & Eastern Europe

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Vocollect, Inc.

Founded 1987- based in Pittsburgh, PA

Regional offices in Miami, London, Tokyo and Hong Kong

350 employees worldwide

1,750 global team including partners

Pioneered use of voice in industrial settings

Over 250,000 users in 55 countries- 26 languages

More than $2 billion worth of goods moved daily

Sales exceed $100M (nearly 50% in EMEA)

15% of annual sales invested on R&D

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What is Vocollect Voice®?

Term that represents Vocollect’s 20+ years of experience in Voice

Includes expertise in:

Voice recognition technology

Design & manufacture of durable equipment for use in distribution environments

Development of optimized voice applications

Voice from different providers is DIFFERENT!

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Many Potential Business Applications

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How Vocollect Works

Assignment from WMS transmitted to user worn voice terminal via 802.11b WLAN

Voice terminal translates assignment data into audible commands

User provides spoken responses to confirm actions taken

Responses translated to data

Host system updated

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Key Business Pressures

Improving Productivity How can I improve the speed of

warehouse operations?

How do I integrate operations to reduce order processing time?

How can I reduce manual processes?

Accuracy and Customer Service How does this help achieve the “perfect order”?

How can I improve overall order accuracy?

How does it help improve Customer Satisfaction?

Lowest Total Operating Cost Where can I reduce inventory while maintaining

high service/fill rates?

How do I improve resource efficiency?

How do I ensure infrastructure and staffing flexibility?

How do I better leverage existing “IT systems investments?”

Mass Customization/Value-Add How can I manage my SKU proliferation and continuing

SKU churn?

How do I ensure regulatory and customer labeling compliance?

How do I support more customer specific value-added services?

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Key Benefits of Vocollect Voice

Accuracy

Check digits confirm slot location

99.99% order accuracy with voice achievable

Productivity

No paper, labels, or RF screens to read or handle

15% - 20% increase in full case pick

Up to 50% increase in piece pick

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Training

About a 50% reduction in training time compared to other methods

High degree of worker acceptance

Supports multiple languages

Safety

Eliminates need to read or key in information

Workers are more focused

Hands free, eyes free

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Rapid Payoff

Decrease in errors higher throughput

significant cost savings

Typical return on investment is 9 – 12 months

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Vocollect Compared to Paper/Labels

Vocollect Advantage

Extreme Accuracy

Reduce errors by 85% vs. paper and labels

Productivity

Increased throughout- 10 - 15+% gains

Training

50% reduction in end-user-training

Periodically during a shift: Travel to assignment point Sort / get labels or find list Travel to desk to

reconcile discrepancies Data entry (if required)

…all are eliminated with Vocollect

Elapsed Time

Vocollect

Paper & Labels

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Vocollect Compared to RF Scanning

Elapsed Time

Vocollect

RF Scanning

Vocollect Advantage

Accuracy

Less errors- 2–4 less errors per 1,000

Productivity

Increased throughout- 15 - 25+% gains

Training

50% reduction in end-user-training

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How does Vocollect Voice Compare?

3rd party research: REFA Federal Association

Compared Voice, Paper, and Scanning

4 types of picking

Item picking

Case Picking

Item & Case Picking

Multiple Order Picking

120 pick jobs, 1800 picks, 3840 articles

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-1.000 2.000 3.000 4.000 5.000 6.000 7.000 8.000 9.000

Piece Picking Case Picking Mixed Picking

(piece & units)

Batch Picking

The Result (including transport & travel time)

Paper

Scanning

Voice


Minutes

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Detailed results, unadjustedPaper Scanni

ngVoice Improveme

nt %Improveme

nt %

Pick Method Average minutes per trip

Voice vs. Paper

Voice vs. Scanning

Piece Pick

6.404

5.082 4.189 35% 18%

Unit Pick

7.744

7.549 5.816 25% 23%

Mixed Pick

6.562

5.916 4.847 26% 18%

Batch Pick

N/A 8.465 5.398 N/A 36%


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Detailed results, adjusted*


Paper Scanning

Voice Improvement %

Improvement %

Pick Method Average minutes per trip

Voice vs. Paper

Voice vs. Scanning

Piece Pick

3.711

2.893 1.779 52% 39%

Unit Pick

4.381

4.143 3.084 30% 26%

Mixed Pick

3.538

3.104 1.990 44% 36%

Batch Pick

N/A 4.206 2.981 N/A 29%*Transport and travel time removed

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Vocollect Compared to Pick-to-Light

PTL investment based on number of SKU’s- very expensive*

PTL inflexible and not portable*

PTL difficult to reconfigure*

PTL “zone and batch” limitations*

PTL offers limited hands and eyes free activities*

* Source- Gartner

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Value of Vocollect Compared to…

Paper and Labels RF Scanning Pick-to-Light

Productivity 10 - 15% slower 10 - 25% slower Same

Accuracy 10 - 20 more errors per 1000 items

2 - 4 more errors per 1000 items 2 - 4 errors per 1000 items

Training 2x longer 2x - 3x longer Same

Issues Lack of real-time visibility and accountability: inventory, people, system update

Difficult to batch-pick

Data entry errors

Labor and materials cost to handle paper

Not hands-/eyes-free

Average 2 weeks of training

Operator is distracted: data entry, read, scan

Safety issues (Heads-down)

Not ergonomic

Not hands-/eyes-free

Battery issues

Many points of failure (requires back-up inventory of equipment)

Inflexible

Expensive to add SKUs

Can’t efficiently manage two order selectors in one zone

Difficult to batch-pick

Sized based on SKUs vs. people

Thousands of points of failure (we are talking about lights…)

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Vocollect VoiceWorld Suite:

Hardware platforms

Talkman® wearable devices

Vocollect Voice for Handhelds

Accessories: Headsets, chargers, etc.

Software

VoiceClient software

VoiceConsole management software

Voice application software

Development Tools

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Hardware Platform Options

Vocollect Voice® for Handhelds

Talkman® Wearables

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Talkman T2x

Talkman® Wearable Computers

Talkman T5 & T5m

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Vocollect Voice® for Handhelds (VVH)

WT4000MC9090

HX2

MX7

CK3

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Vocollect Voice® for Handhelds (VVH)

…continued

+ new ??? !

WORKABOUT PRO 7527

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Vocollect Speech Recognition Headsets

SR - 15

SR - 40

SR - 30 SR - 35

SRX Wireless Headset

SR - 20

SR - 14

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Bluetooth® Wireless Accessories

Use with Bluetooth printers offered by Zebra Corporation

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Accessories

Wireless Listening Kit

Visual Training KitTerminal Cover

Belts / Shoulder Harness

ScannersWired Listening Kit

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Vocollect “Data” Process Flow

For WMS’ that have integrated the functions that would otherwise be provided by middleware.

Directs the voice process in the warehouse. For instance, “read check digit, then pick, then confirm, etc.”

Provided by Vocollect VoiceLink or by a partner though VoiceDirect using Vocollect’s TaskBuilder or VoiceArtisan.

Mobile device wireless security integration and establishment of roles. Set-up shift assignments ahead of time by associate.

Manages the task/dialog operation in warehouses (generating pick lists, etc.), when the WMS/ERP/legacy does not directly support function.

Provided by Vocollect VoiceLink or by a partner though their own development efforts.

Direct Interface

Middleware

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VoiceConsole® Management Software

Web-based Voice system management

Supports centralized or decentralized architectures

Device configuration & management

Operator Management

System Diagnostics

Supports popular databases:

Oracle 10g Enterprise

Microsoft SQL Server 2005/2008

MySQL

Localized in 22 languages

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How do we enable the Operator to talk to the WMS?

They need a device…

and a headset…

and a way to talk to the device

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VoiceClient Software

VoiceClient Software = “firmware”

Vocollect’s voice recognition software

Text-to-Speech (TTS) engine

Controls voice speed, volume, pitch, etc.

Support for:• Wireless security standards

• Wireless scanners & printers

• Vocollect SR Headsets

Loaded on Talkman and third-party devices

Works in conjunction with VoiceConsole®

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How do we enable the Operator to talk to the WMS?

The Voice Application determines:•How data is processed•What data is transferred•The dialog between device and operator

Note: The amount of business logic determined by the task versus the host can vary significantly.

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Voice Application Software (the Task)

Middleware packages Vocollect’s VoiceLink® or Partner-developed middlewareProvides periodic updates to WMS Includes interface to manage assignments, labor and

related warehouse functionsConnects to WMS, ERP, inventory management system

Direct interface

Vocollect VoiceDirect®, & Voice Interface Objects or Partner-developed interface(s)

Provides real-time updates to WMSUses WMS interface to manage assignments, labor

and related warehouse functionsOffered by leading WMS vendors

Build-to-Suit

Supports unique customer requirementsAllows the bulk of the logic to reside where you

want; on the device or on the host system

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Vocollect Voice on Handhelds (VVH)

Voice Client

Voice Client

Voice Client

Voice Client

Vocollect Talkman

Managing the Client, Device and Task

VoiceConsole

VoiceLink or PartnerTask

AP

PL

ICA

TIO

NIN

FR

AS

TR

UC

TU

RE

VoiceLink or PartnerApplication Middleware

WMS Developed Process Logic

Vocollect SR-series industrial headsets and

device specific adapters

VoiceWorld Suite Integration Options

VoiceDirect or PartnerTask

Voice Interface Objects

Direct Interface

Business Logic / Back-end Workflow

Process Logic / Operator Dialogue

WMS

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Device“Instruction

Set”

VIO API

Licensed VocollectSoftware

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Questions ???

www.vocollect.com

Technology

Vocollect Voice Fundamentals