VMware Horizon View with Rich Media, Unified

Communications and 3D Graphics

Tony Huynh, VMware

Clayton Wishoff, VMware

EUC5602

#EUC5602

2

Disclaimer

This session may contain product features that are

currently under development.

This session/overview of the new technology represents

no commitment from VMware to deliver these features in

any generally available product.

Features are subject to change, and must not be included in

contracts, purchase orders, or sales agreements of any kind.

Technical feasibility and market demand will affect final delivery.

Pricing and packaging for any new technologies or features

discussed or presented have not been determined.

3

Agenda

Evolution of VDI

Horizon View with Unified Communications

Horizon View with 3d Graphics

Horizon View with Real-Time Audio-Video

Horizon View with Rich Media

Summary

4

Evolution of VDI

Contractors, Offshore workers, Task

workers

Power Users, BYOD, Mobile Users

WAN

5

VMware Horizon View

View Media Services for Unified Communications

View Media Services for 3D Graphics

View Media Services for Rich Media

View Media Services for Real-Time Audio-Video

View Media Services

6

VMware Horizon View with Unified Communications

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Background

64% of customers deployed UC

apps today – Nemertes Research

20 – 25% of Virtual Desktops

require Unified Communications -

VMware

8

New VDI and Unified Communications Architecture

VMware and UC Partner ISV solutions

Resolves VDI and Rich Media Problems

• High load on datacenter server

• Media-hair pinning or Tromboning

• Bandwidth explosion

Resulting Solution

• Offload server processing to clients - Completely

scalable

• Optimized peer-to-peer media delivery

• Enterprise-grade UC voice and video

Unified

Communications

9

VMware Horizon View with Mitel Unified Communicator Advanced (UCA)

View

Client A View

Client B

View Desktop

B

View

Desktop A

DATA CENTER

MEDIA STREAM

Direct Routing avoids

data center, reducing

server processing req’ts

and network traffic

View

Client A View

Client B

View Desktop

B

View

Desktop A

MEDIA STREAM

Inefficient media routing

through Data Center

DATA CENTER

10

VMware Horizon View with Cisco UC Jabber Client and VXME

Cisco Jabber on VMware Horizon View desktops

Cisco Virtualization Experience Media Engine (VXME) software on clients

Available initially on the Cisco VXC 6215

Secure high definition audio and video via local media processing

Quality of Service via MediaNet service for Voice/Video and Data traffic

Cisco VXC 4000 supports VoIP / Cisco VXC 6215 supports VoIP and Videoconferencing

PCoIP

PCoIP

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Benefits of VMware Horizon View with Cisco Jabber / VXME

Completely scalable solution with local media processing on client

endpoint

• Prevents bandwidth explosion

• Media delivered out of band and point-to-point between endpoints

• Low CPU usage even while on a VoIP or videoconferencing call

12

VMware Horizon View with Avaya VDI Communicator

• off loads processing of real time communications to thin client or PC and Avaya Aura

Performance

• basic voice if connection to data center or virtual PC is down Survivability

• works in various customer environments; choice of vendors within the VDI ecosystem

Flexibility

• no Avaya hardware required

• deskphone is optional Software only

• Voice, IM/Presence, contacts / directory, conferencing, messaging Collaboration

Virtual Desktop

Avaya one-X

Communicator view

VDI Communicator on HP

or Dell Wyse Thin Clients;

or Windows PC

Support for VMware View

Solving for scale & QoS for improved real-time

communications in VDI

13

VMware Horizon View with Microsoft Lync 2013 VDI Integration

Horizon View

Desktop

Lync VDI

Plugin

MS Lync 2013 VDI

Presence/IM Supported

Desktop Sharing Supported

Application Sharing Supported

Sharing

Whiteboards

Supported

VoIP Supported

Video Chat Supported

Online Meetings Supported

Windows Client

• Microsoft Lync 2013 client on VMware Horizon View desktops

• Lync VDI plugin on Windows client running Windows 7/8

• Support for rich UC VoIP and Video with PCoIP

• Highly scalable solution with local media process on client endpoint

• Full QoS support

• Tightly integrated with Office 2013 for full integration and collaboration

14

Lync 2013 Architecture

vSphere Windows client

View Client View Agent

Lync VDI Plugin

(User A)

Lync 2013 Client

(User A)

Lync 2013 Client

(User B)

Legend:

Signaling

Media

Lync Server 2013 Signaling for all modes

IM,P

,Data

Co

llab

A /

V M

ed

ia

PCOIP

15

Benefits of VMware Horizon View with Lync 2013 VDI Integration

Overall VDI Compute Host Performance information (For

point to point call)

Peak Processor

Utilization

(Without VDI

Plugin)

Peak Processor

Utilization (With

VDI Plugin)

CPU Utilization

Reduction

Audio Call 3.8% 1.1% 71%

Video Call 10.29% 1.22% 88%

Source: DVS Enterprise with VMware Horizon View 5.2

Reference Architecture

17

View Media Services for 3D

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Soft 3D – Basic 3D without GPU

Software renderer provides 3D to productivity apps

Overview

Benefits

• Enables DirectX 9 and OpenGL 2.1 apps

• No physical GPU required

• Lower initial VDI CAPEX

• No Windows client side dependencies

• Basic 3D graphics capabilities for productivity

workers

• Targeted at Task and Knowledge Workers who need

AERO or applications that require 3D graphics

• Requires additional CPU and reduces consolidation,

but enables 3D for light use cases

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vSGA – Improved Shared 3D Graphics With Multiple Virtual Machines

Now with support for select AMD/ATI graphics cards with latest vSphere

Overview

Latest vSphere adds AMD/ATI Graphics Cards

Supports select NVIDIA & AMD/ATI Graphics Cards

Enables shared access to physical 3D graphics cards

for high performance graphical workloads.

Desktops see abstracted VMware SVGA device for

maximum virtual machine compatibility & portability.

Share single 3D graphics card with multiple virtual

machines

Benefits

Enables truly high performance graphics

Cost effective with multiple VMs sharing single

3D graphics card

Full compatibility with vMotion, DRS for hosts

lacking physical 3D graphics cards

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vDGA – Deliver Workstation Class 3D Graphics with VDI Desktops

Full workstation class user experience with dedicated NVIDIA graphics card

Overview

Enables dedicated access to physical GPU hardware

for 3D and high performance compute workloads.

Uses native NVidia drivers

CUDA and OpenCL compute APIs supported

Best for super high performance needs like design,

manufacturing, oil & gas

Benefits

Compliments vSGA cost/performance

True workstation replacement option

Full capabilities of physical NVIDIA GPUs

High performance compute GPU option

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View Media Services for Real-Time Audio-Video

22

(

Real-Time Audio-Video (Webcam & Microphone)

Improved Webcam experience and performance

Overview

Optimized delivery of webcam & microphone traffic for View desktops

Encoded and compressed video reduces upstream bandwidth for webcam traffic to as low as 300kbps

Improves installation and administration of webcam devices

Windows shipping as of July 2013

Linux shipping: Q4 2013

Benefits

Improved end user experience

Lower (100x) bandwidth consumption View

Client

V

A

V

Compressed

A/V

Skype Webex GoogleTalk Adobe

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“Real-Time Audio-Video” Overview

Webcams were unsupported with Horizon View desktops, unless specifically used

with optimized UC vendor solutions

USB redirection of webcams and headsets resulted in bandwidth explosion

• Single webcam stream can result in 60 Mbps upstream to remote desktop

• Due to bandwidth explosion, unable to support USB webcam redirection over

WAN

Before

After General support for microphones and webcams with Horizon View desktops

Broader application support for use with webcam video and microphone audio

Audio/video from microphone/webcam is encoded and compressed on client

endpoint

• Bandwidth reduction to as little as 300-600kbps

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How “Real-Time Audio-Video” works

Skype

View Client

Encoded

audio/video Compressed Webex

GoogleTalk

View Agent

• Audio and video captured on client device

• Audio/video encoded and compressed

• Compressed audio/video sent back to remote desktop

• On View desktop, audio/video decoded and presented to virtual webcam driver and virtual audio driver

Adobe Connect

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Comparison: Real-Time Audio-Video vs. UC Optimized Solution

Real-Time Audio-Video UC Optimized Solution (Microsoft,

Cisco, Avaya, Mitel)

Description VMware delivered “Real-Time Audio-Video” to enable

improved microphone/webcam performance with View

desktops

Solutions from UC providers that work optimally

in VDI environment

Use Cases General bi-directional audio/video support with

applications inside VDI desktops

Enterprise grade UC VoIP and video chat, call

centers, etc.

Media processing All media is host-side rendered All media is rendered on client endpoint

Pros • Broader generalized application support

• Completely scalable (client-side rendered

media)

• Point-to-Point media delivery

Cons • Host-side rendered solution

• Media hairpinning

• Limited application support

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View Media Services for Rich Media

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Flash URL Redirection

Streaming of live video events from Adobe Media Server

Overview

Stream live video events optimally to

Horizon View desktops

Support for live video streaming on Adobe

Media Server

Supported with Windows and Linux thin

clients

Benefits

Stream live video events to virtual desktops

without affect datacenter server and network

Enables new multimedia use cases with virtual

desktops

Adobe Media

Server

Multicast stream

28

How “Flash URL Redirection Works” works

View agent

SWF File

• JavaScript intercepts and redirects

• Shockwave File (SWF) from View

agent to View client

• User clicks on URL inside browser with

embedded JavaScript

View client

• On client, a local player opens up

contents of SWF file and contacts media

source

Adobe Media

Server

Vid

eo

Stre

am

• Adobe Media Server

streams packetizes video stream and puts

it on the network

• Flash player opens up outside of Horizon

View desktop session and plays video locally

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Wrap Up

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Key Takeaways

VDI landscape is changing

• Customers demanding more out of their virtual desktops

• Mobility, Unified Communications & Collaboration are all key

• Customers are expanding their VDI deployments to more users

VMware has the broadest 3d virtualization portfolio in the industry,

with software 3d, shared and dedicated 3d graphics capabilities.

View Media Services enables scalable UC with Horizon View

desktops.

View Media Services with Real-Time Audio-Video expands

application support for bi-directional audio and video.

Scalable live video streaming is now possible for Horizon View

desktops

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Other VMware Activities Related to This Session

HOL:

HOL-MBL-1301

Horizon View from A to Z

Group Discussions:

EUC1001-GD, EUC1006-GD

View with Matt Coppinger or Andre Leibovici

EUC5602

THANK YOU

VMware Horizon View with Rich Media, Unified

Communications and 3D Graphics

Tony Huynh, VMware

Clayton Wishoff, VMware

EUC5602

#EUC5602

35

Useful References

The ABCs of Deploying Lync 2013 with Horizon View desktops

• http://blogs.vmware.com/euc/2013/06/the-abcs-of-deploying-vmware-horizon-

view-5-2-with-microsoft-lync-2013.html

HP thin clients with Avaya Unified Communications

• http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA4-2777ENUS.pdf

Avaya VDI Communicator

• http://www.Avaya.com/usa/resource/assets/factsheet/vdicommunicator.pdf

DVS Enterprise with VMware Horizon View 5.2 Reference

Architecture

• http://i.dell.com/sites/doccontent/business/solutions/engineering-

docs/en/Documents/dvs-enterprise-6020-vmware-view.pdf

Cisco Case Study – Horizon View with Cisco UC Jabber

• http://www.cisco.com/en/US/solutions/collateral/ns340/ns517/ns224/wind_cas

e_study.pdf

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Resources to Maximize Success with 3D Graphics & View

VMware Horizon View Graphics Acceleration Deployment Guide

• http://www.vmware.com/files/pdf/techpaper/vmware-horizon-view-graphics-

acceleration-deployment.pdf

VMware Horizon View 5.2 Hardware Accelerated 3D Graphics:

Performance Data & Best Practices

• http://www.vmware.com/files/pdf/view/vmware-horizon-view-hardware-

accelerated-3Dgraphics-performance-study.pdf

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Case Study: Fuse Networks

Situation

• Existing VMware Horizon View user

• Wanted to extend virtualized desktop use to its

contact center agents

Challenge

• Contact center agent access to desktops from

remote locations and from home

Solution

• VMware Horizon View with Mitel UC Advanced

Results

• An agent can launch their View session from any

windows laptop or PC exactly the same way they

launch a View session from the office.

“Our agents are

people that provide

customer support, who

can now do it from

their home. They can

do it from the hotel

room. They can do it

from the office.” – Tim

Maio, Founding

Principal Fuse

Networks

38

Case Study: East Coast Insurance Company

Situation: • Needed to move offices to a new location

• Virtualization already deployed in data center & some desktops

Challenges: • Productivity of remote workers & field sales

• Expense & disruption of moving hardware from location to another

Solution: • Deployed 150 virtual desktops with VMware View & Mitel UCA softphone

• Expanding to 350 users this year

Results: • No hardware on site - now have centralized management for all desktops

in the field

• Mitel Unified Communications solution allowed standardization on one

platform, VMware, for both data center and desktop