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Ben Goodman, VMware Andrew Hawthorn, VMware Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare
Citation preview
Unleashing Productivity in the New Mobile Era
Ben Goodman, VMware
Andrew Hawthorn, VMware
EUC5843
#EUC5843
2
• Purpose of this Session:
• Education / Thought Leadership
• Not a Sales Pitch
• Agenda:
• Market Snapshot
• Nirvana
• The VMware Approach
• An Example
• Your Questions
3
The Requirements We Used to Have…
Change is hard and highly managed
Software implemented from the center out
Difficult to adjust to users needs
Control Through Ownership People you employ
Using a network you
own to connect to…
Using software you own
on a Windows desktop
you own
An application you own,
running on a server you
own
4
What the World Wants Now…
Control & Governance are Becoming More Challenging
Inability to track, control or secure information assets
Can not remove access you didn’t grant
Serious compliance concerns
Apps live in many
clouds and are easily
procured without IT
Always connected, via
3G, 4G and public or
personal wifi
Non-owned devices and
multiple non-Windows
OSs
Employees, contractors
outsourcers, partners
citizens, students
5
IT Management Processes are Not Optimized
Ownership
Devices
Connection
Apps
PAST
90% Windows Apps2
Ethernet
IT Owned
1 Desktop
TODAY
50% Non-Windows Apps2
3G/4G
33% Industry average BYOD adoption1
10% of Enterprises are completely mobile
and laptop4
FUTURE
4:1 Ratio of Mobile apps to
Windows Apps3
Public/ Always On
60% of Enterprises will
be completely mobile and laptop4
85% of Enterprises with BYOD programs1
STAGE IT IS
OPTIMIZED FOR
All citations are from Gartner, Inc. and are used with permission. Specifics are included in the footnotes.
7
2013 Smartphones Global Trends
OS In million
of units
Android 178
iOS 32
Microsoft 7
BlackBerry 6
All Others 2
TOTAL 722,4
79%
14%
3% 3% 1%
Android
iOS
Microsoft
BlackBerry
Others
Smartphones worldwide
shipment Q2 2013
Source: Gartner 2013
Market share Q2 2013
8
OS Trends – Things Change Fast
9
Android Landscape
Security
• Perception is that Android is not secure
• Google Play is ‘wild wild west’
• Enterprise features (eg: MDM) weak
Fragmentation Lack of control
• No two devices are the same in terms of capabilities or UI
• Hard for IT to support diverse environment
• OS upgrades are controlled by carrier/OEM
• Security patches not pushed out in a timely manner
Not much traction in enterprise segment
Widely popular in developing countries
• Lots of choice – screen size, price, capabilities, etc.
10
Android Fragmentation
11
Android in the Enterprise
The enterprise isn’t Google’s priority
• MDM APIs 3 years behind Apple’s MDM APIs
• 3LM founded by Android team members frustrated with Google
• Motorola bought 3LM
• Google bought Motorola and got 3LM on a platter
• Google kills 3LM and lays off the team
So OEMs starting to add Enterprise capabilities
• Samsung added SAFE MDM APIs
• LG has its own MDM APIs
• Motorola and HTC don’t have anything yet
12
iOS Landscape
Increasing support
for enterprise
features in every hardware and
software release
Security Fragmentation
• Perception is that iOS is more secure than Android
• App Store is curated
• Strong enterprise features (encryption, MDM, etc.)
• Different screen sizes but not capabilities so perception is that there is no fragmention in the Apple world
In tune with enterprise opportunity and have great traction
Popular in North America, Western Europe and
other richer geographical pockets
• Price rules them out in many developing countries
13
But There are More Important Things Than Shipments…
14
And Android Peaked in the U.S. in 2011
15
BlackBerry Landscape
Was good standard in enterprise market
Missed BYOD trend completely and lost traction
BB 10 has new functionality
• BlackBerry Balance – built in dual persona solution
• Small market share and not growing
Loyal BB shops that didn’t already switch will
likely stay with BB
Most customers already started switching to a
more strategic platform
• Don’t view BB as strategic anymore
• Migrating to iOS or Android or both
16
Windows Landscape
Windows Phone and Windows 8 are still early
• Windows Phone – more consumer oriented
• Windows Tablet seems to be more enterprise friendly
and will likely get more traction that Windows
phones in 2014
MSFT has deep pockets and will likely become
the third dominant mobile platform
• Distant third….
17
More Apps, More Devices, More Users…. No Help
What has been the impact of mobile devices on your IT helpdesk
over the last two years?
Did not add Helpdesk
staff in response to
increased workload
No increased
workload
Source: Gartner N=392
62%
19%
15%
4%
Added Helpdesk staff
Not sure
18
Common Responses Only Mask Problem
Buy a Point Solution Does not scale, increases cost
Creates a management mess
Lock It Down Unhappy workforce
IT is viewed the “bad guy”
Ignore It Poor IT Control
Security and compliance risk
19
Mobile Management Is Evolving
USER OWNED
UNMANAGED
IT OWNED
MANAGED
Unrestricted
Personal Device
Corporate-Owned
Devices
Bring Your Own
Devices (BYOD)
Corporate-Owned
Personally Enabled (COPE)
of workers believe their smartphones should be enabled for work and personal
92% Manage
Corporate
Workspace
Only
Device
Apps & Data
Corporate Apps &
Data
20
What Is Nirvana?
Deliver the right business apps and data to
user devices in a way that is efficient and
secure for IT and productive for the end user
21
Five Steps to Address the Mobility Challenge
Manage
users, not
devices
Embrace
co-ownership
Architect for
change and
continual
improvement
Prioritize
end user
experience
Treat mobile
as a first-
class citizen
22
Manage Only What You Need To
Horizon
Secure: The workspace is completely enterprise-
owned and controlled
• Support for corporate security, compliance and
privacy policies
• Corporate data is fully encrypted
• Jailbreak and Root’ed detection
• Complete separation of personal and corporate
data
Customizable: Ability to provision, manage and
remove corporate data and applications on
employees’ devices
Productive: Key apps for employee productivity are
pre-installed (Email, Calendar, Secure Browser, Files)
Horizon Secure Mobile Workspace
23
VMware Horizon is the Platform for Workforce Mobility
Broker: Manage & secure centrally
and broker services to your
workforce by policy
Transform: Transform
desktops, diverse apps and
data into centralized services
Deliver: Empower your workforce
with flexible access across devices,
locations and connectivity
24
The Perfect End-User Experience…
Instantiate anywhere – any device, everywhere
Where possible, must be cached and offline
UI attractive and easy to use
Context aware – what I need, when I need it
25
The Perfect End-User Experience…
Launch every type of app
Access every type of data repository
Variable editing mode (Xenapp or VDI)
26
While…
Secure with on-prem deployment, remote wipe, block copy & paste
Audit for compliance, risk, security
Strong authentication
27
While…
Self-protecting – notices certain behavior, it can poison-pill itself
APIs for interconnectivity
Heavy reporting
28
Secure File Sharing
with Internal or
External Users
Centralized Access to Data,
SaaS Applications and View
Desktops
Unified Management
Platform for Managing
and Securing the
Workspace
Extensible via APIs
Policy Engine
Entitlement Management
AD Integration
Reporting/Audit
Compliance
App Catalog
Single Sign-On
Corporate Secure Workspace
Personal
Horizon Workspace At-a-Glance (Markitecture)
On ANY
Device
Secure Workspace Separating
Personal and Corporate Data
Data Containment
Remote Wipe
At-Rest Encryption
Enterprise Passcode
In-Transit
Encryption
Enterprise
Authorized
User
29
VMware Horizon Workspace Serves Both IT and End Users
Get access to a secure workspace that
contains the user’s files, apps, and
Windows desktops on any device
END USERS
Provision, populate, manage and
secure the workspace remotely
across all users and devices
IT ADMINS
30
VMware Horizon Workspace Serves Both IT and End Users
Get access to a secure workspace that
contains the user’s files, apps, and
Windows desktops on any device
END USERS
Provision, populate, manage and
secure the workspace remotely
across all users and devices
IT ADMINS
31
Persistent and centralized identity
Integrated with directory services (AD)
Single sign on (SaaS, View)
Enterprise application catalog
Apps customized for the device platform
Access to View desktops
File sync and sharing
Sync across devices
Sharing with internal and external users
Consistent experience across devices
Isolation and security
What’s Inside the Workspace for End Users
Single Hub for Accessing All Business Apps, Files and Windows Desktops
Any Device
Files Apps Desktop
Security + Policy
32
SSL-secured portal for accessing apps and data on any web browser
Desktop agents integrated with the file directory on Macs and Windows
Desktop
Provide a virtualized operating system runs a corporate workspace that is controlled and managed by IT
Android
Leverage iOS7 to create a container of apps that is managed and secured by IT
iOS
Deliver a Secure Workspace on Every Device
33
VMware Horizon Workspace Serves Both IT and End Users
Get access to a secure workspace that
contains the user’s files, apps, and
Windows desktops on any device
END USERS
Provision, populate, manage and
secure the workspace remotely
across all users and devices
IT ADMINS
34
Provision, Manage and Secure the Workspace
Provision, manage and secure the workspace remotely
Deliver a custom workspace with the right services
Gain visibility, conduct audits and capacity planning through dashboards, usage reports, etc.
Future-proof/preserve existing investment in apps and file shares
Easily scale to support new app and device platforms
Centralized Management Based on User’s Policy, Identity and Context
Security + Policy
=
Service Catalog
Policy Context
Identity
Custom Workspace
Files Apps Desktop
35
The Challenges – How Big Was the Problem?
VMware
IT
15k Employees
28k Partners
2+ Devices Per Employee
50+ Internal/
Custom Apps
15k Logins
Per Day
4+ File
Repositories
80+ SaaS Apps
• Siloed access management
• Multiple file repositories lacks
agility and mobility
• Heterogeneous application portfolio
• Audit & compliance
• Weak security
• Manual provisioning
• Lack of multiple device support
• Increased license costs
• Huge support costs
Problems
36
How VMware Is Using Horizon Workspace
Rolled out to 15,000 employees
Production 3 weeks after GA
VMware employees are accessing over 72 applications, 6000 virtual desktops, and 4 TB of data through Horizon Workspace clients on iOS, Android, Windows and Mac OS devices
Results
Benefits
End-users have one AD password and a single place to access, sync and share data
Strong authentication if outside network
Single administrative dashboard
Single place to de-provision when employee leaves the company
405
50
January February March April May
Oracle EBS Service Tickets
Introduction of Horizon
“Nearly 90% drop in service tickets and that’s just one of
72 applications. Each of those tickets is an average of 30
minutes of helpdesk time. That’s an annual savings of
$63k—just for one application.”
Thirumalesh Reddy-IT Deployment Manager
37
VMware Horizon Is the Platform for Workforce Mobility
Broker: Manage & secure
centrally and broker services
to your workforce by policy
300
Transform: Transform
desktops, diverse apps and
data into centralized
services
Deliver: Empower your
workforce with flexible access
across devices, locations and
connectivity
38
Q&A
39
Other VMware Activities Related to This Session
Additional Sessions:
EUC5004
Horizon Workspace at Scale
• Wednesday 11:30 Moscone West 2006
• Thursday 10:30 Moscone West 2014
HOL:
HOL-MBL-1304
Horizon Workspace - Explore and Deploy
Group Discussions:
EUC1005-GD
Workspace with Rasmus Jensen
THANK YOU
Unleashing Productivity in the New Mobile Era
Ben Goodman, VMware
Andrew Hawthorn, VMware
EUC5843
#EUC5843