Getting Started with Horizon Workspace:

Use Cases and Configuration

Stephane Asselin, VMware

Kristopher Boyd, VMware

EUC6044

#EUC6044

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VMware Horizon Is the Platform for Workforce Mobility

Transform: Simplify

desktops, diverse apps

and data into

centralized services

Deliver: Empower your

workforce with flexible

access across devices,

locations and connectivity

Broker: Manage & Secure

centrally and broker services

to your workforce by policy

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• Data Access across devices

• Collaboration & sharing

• Policy based data controls

• Flexible & secure storage

options

• 1-Click Request/Access

• Single Sign On for SaaS Apps

• Centralized access to apps

from Web Client and Mobile

• Single vApp with Flexible

Installation

• User & Group Entitlement

based on AD

• Manage Data, App and

Desktops from Single Portal

• Native View Client from Horizon

w/SSO

• Horizon Access from a View

Desktop w/SSO

• Access View Desktop from Web

Clients and iPad

New! Horizon Workspace 1.5

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File Collaboration with Colleagues, Customers and Partners

Challenge

Users introducing consumer devices and apps into corporate environment

Need a secure way to collaborate on files both internally and with customers, partners and work-at-home employees

Solution

Anytime, anywhere access

Offline & online data access

High-fidelity doc previews

Document versioning, commenting and auditing

v1

INTERNAL EXTERNAL

v2 v3

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Easy Access to Enterprise Applications & Services

Challenge

Different way of getting apps from every platform

Multiple logins increases support costs

Provisioning applications is costly

Solution

Single context-based catalog

Data, Apps, Services, Virtual Desktops

Single Sign On

One-click access to activate / download app

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Access to Virtual Desktops Has Never Been Easier

Challenge

Multiple logins

Launching another client is cumbersome

Often not possible or ideal to install view client on some devices

Solution

SSO brokering user to available desktops based on entitlement policy

Leverage Blast protocol to access View from any HTML5 browser

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Horizon Workspace – Administration and Management

Overview

Manage Horizon Workspace

modules

Provision entitlements to resources

Policy Manager controls

Application Catalog builder

Reporting across assets and usage

Benefits

Single tool to manage end user

Holistic view of entire usage of

the environment

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Personal and Corporate Profiles on Single Handset (Android)

• Users have unrestricted access to their

personal persona (Download, make calls,

share pictures, etc.)

• The personal phone cannot be

viewed/altered by the enterprise

• Private life remains private

• Enterprise can still “refer” mobile apps

from stores

• The corporate workspace is

completely enterprise-owned

and controlled

• Ability to provision, manage

and remove corporate data on

employees’ devices

• Access to corporate

applications and infrastructure

support

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Defining Horizon Workspace Use Cases

• A use case in this context is a common set of computing platform functional requirements for a given set of users.

• A use case defines all common characteristics, including hardware (physical and virtual), software (OS and applications), and peripheral devices, such as printers and input devices such (smart card readers).

• The use case is important to virtualization because it is the combination of users and their applications that is the objective of a Horizon workspace project.

End User Requirements

Platform requirements

Use Cases

For example, the virtualization of call center applications represents tools for end users whose routine computing activities are so similar as to require similar computing performance and capabilities. This could be referred to as the call center use case.

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Defining Horizon Use Cases

• Call Center/Outsourcing

• OS Independence

• Developer/Offshore

• Desktop Outsourcing

• ROBO

• BYOD

• Merger and Acquisition

Consolidation

Workspace Use Cases

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Horizon Use Cases

Call Center/

Outsourcing

Increase data security while keeping IP in the datacenter

Streamline deployment of applications

Reduce cost of managing applications and devices

Improved time to provision new desktops

OS Independence

Reduce high costs, and application compatibility with OS migrations

Extend life of existing desktop hardware to access virtual Windows PC desktops

Reduce application conflicts and costly application porting

Developer/Offshore

Enable end users while keeping IP and applications in the datacenter

Accelerate provisioning of applications

Reduce cost of managing end point devices

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Horizon Use Cases (cont.)

Desktop

Outsourcing

Reduce costs and increase control

Strengthen security with centralized application control and management

Streamline application management and deployment

Deliver built-in application business continuity

Remote Office

Branch Office

Provide control while keeping applications and IP in the datacenter

Remove the need of IT resources at branch

Manage remotely—applications centralized in corporate datacenter

Provide always-on availability

BYOD

Enable application access from variety of devices and locations

End-user mobility with consistent application experience

Improve security and control with company applications and IP in the datacenter

Reduce helpdesk and support costs

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Horizon Use Cases – User Profiles

With clearly defined use cases, we can build comprehensive use

profiles that include application sets and expected

performance usage

User profiles allow for more accurate planning and designing of the

Horizon application manager solution

With each use case, we can set up a pilot group for comprehensive

testing that includes real world simulations

The pilot groups allow us to capture real time and historical

performance data for each use case

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Horizon Use Cases – User Profile Samples

Classification Definition Detail

Administrative

Users

Perform repetitive tasks using limited set of

applications

Uses IT to complete repetitive tasks within a production process

• Enters data at moderate speed

• Performs more complex operations

• Uses a mix of office and enterprise applications

• Includes administrative assistants, word processors, and office

coordinators

Knowledge

Users

Users that work primarily with information or

develop and use knowledge in the workplace

using an extensive set of tools and applications

Uses several applications simultaneously

• Enters data at moderate speed

• Performs more complex operations

• Uses a mix of office applications and specialized, decision-

supporting applications

• Includes analysts, consultants, and project managers

Power Users Users that work with advanced functions and

programs which are outside the reach of normal

users due to the complexity and advanced

knowledge required to perform these tasks

Uses IT to create products

• Uses highly specialized applications

• Includes engineers, graphic artists, and computer programmers

Data Entry Users Users that perform repetitive tasks using a

limited set applications

Similar to Administrative Users, but perform a

more limited set of operations

Works intensively with only one application at a time

• Enters data quickly

• Works continuously

• Includes transaction processors, customer service

representatives, and help desk representatives

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Horizon Use Cases – Business Requirements Considerations

Usability

• Application shortcuts

• Single sign-on

• Printing

• Access to user data

• Access to shared data

• Application inventory

• User migration

• High availability/Business continuity

• Disaster recovery

Performance

• User login time

• Application load times

• Application responsiveness

• Printing

• Performance on mobile devices

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Horizon Use Cases – Business Requirements Considerations

Reliability

• Redundant infrastructure components

• Production application package distribution point redundancy

• Original source package files retention

• Load balancing and load distribution

Security

• Unique security requirements for each use case

• Access requirements

• Single Sign On

• SAML integration

• Application access

• RADIUS two-factor authentication

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Customer success

Canadian West Coast company

• Main driver: BYOD and workforce mobility

• Progression: vHAM - » Workspace

• ROBO and work from home users

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Horizon Workspace vApp

Workspace vApp

Configurator

VA

OS (SLES)

tcserver

Management VA

OS (SLES)

App

API

DB tcserver

Data VA

OS (SLES)

App

API

DB LDAP Jetty

App

Connector

VA

OS (SLES)

tcserver

App

Gateway

VA

OS (SLES)

Nginx

Modules

• Central Wizard UI

• Distributes settings

across VAs

• Network, Gateway,

vCenter, SMTP

attributes

• Add / remove modules

• Manage certs, security

• User authentication (RSA SecureID)

• AD secure bind and synchronization

• Set replication schedule

• Sync View pools and ThinApp

• Enables single user-

facing domain

• Routes requests to

correct node

• Reverse proxy insulates

VAs

• Workspace Admin UI

• Application Catalog

• Manage user entitlements

• Workspace Groups

• Reporting

• Stores files

• Controls file sharing policy for

internal and external users

• Manage file preview server

• Serves end user web UI

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Questions

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Other VMware Activities Related to This Session

HOL:

HOL-MBL-1304

Horizon Workspace - Explore and Deploy

Group Discussions:

EUC1005-GD

Workspace with Rasmus Jensen

Panel Session:

EUC6045

EUC Field Experience with:

Kristopher Boyd

Simon Long

Justin Venezia

Stephane Asselin

Ray Dessault

EUC6044

THANK YOU

Getting Started with Horizon Workspace:

Use Cases and Configuration

Stephane Asselin, VMware

Kristopher Boyd, VMware

EUC6044

#EUC6044