VizualKPI Business and Technology Management

VizualKPI Business and Technology Service ManagementKent Cartwright - CEO [email protected]

VizualKPI Your Key Performance Indicators, Our Expert Consultants

About VizualKPI• Industry Experts in Technology KPI Collection / Analysis• Business Consultants that Derive Relevant KPI's• Cloud Infrastructure and Secure Connectivity

Architects• Innovative Partner to The Industry's Leading

Technology Providers

'VizualKPI helps customers improve business decisions with smarter technology awareness'

VizualKPI

advisors@vizualkpi.

com


What is a Key Performance Indicator?• Information revealed by vendors to benefit

customers

• Constantly changing as your business and IT runs

• Too Many for Humans to Consume and Act On

• It Takes Extensive Technology and Business Experience to Relate Them to Each Other, that's where VizualKPI comes in

VizualKPI

[email protected]


How Are KPI's Collected?• Your Technology KPI's Collected by Cloud-hosted

SolarWinds Technologies• Business KPI's Collected by Dashboard Engine from

your:• ERP• CRM• Google Analytics• Scheduled File export• Many others...

• All VizualKPI data collection operates from secure hybrid clouds

VizualKPI

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How Are The KPI's Used?Once the KPI's from all sources are being collected (usually within 48 hours), VizualKPI provides:

• Technology grouping to represent business services

• Threshold deployment to create KPI boundaries

• Business KPI data normalization against Tech KPI's• Customer-provided business goals• VizualKPI selects Business KPI's to achieve

that goal• VizualKPI selects Tech KPI's to support

Business KPI's

VizualKPI

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Business Service Management Example - HealthcareCIO, CMO, or Other Stake Holders

"I need to ensure our medical records department processing performance is optimal, while guaranteeing the database of patient records is secure. In other words, I need to know where to apply my budget for best return"

Business KPI's Correlated by VizualKPI• Total department revenue avg by day• Total avg labor cost by department

Technology KPI's Correlated by VizualKPI• End User experience by application• Real-time suspect traffic (packets) by department

VizualKPI

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How Does VizualKPI Rationalize KPI's?

• VizualKPI's approach to correlating business to technology1. Identify Business Financial, ,Sales, Marketing, Shipping,

and other business services2. Identify technology and KPI's that support those

services3. Poll and trend for 12-24 hours4. Group technologies, threshold, apply group KPI's by

business service to consolidated dashboard5. Data Changes but Formulas and relationships stay the

same over time unless business goals change

VizualKPI

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Data Sources for KPI Collection• Technology KPI's

• End User Response Times• Website or Application Analytics• Network device and interface• Server resources and network cards• Database host resources• Disk / Host storage resources• Real-time network traffic security from deep packet

inspection• Real-time end user experience by application

• Business KPI's• Any fixed value, spreadsheet, SQL database, Google

Analytics, Salesforce.com, and many more. Fixed value can be deployed with little interaction from business-centric staff

VizualKPI

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How VizualKPI formulas Interact, and Stay Relevant

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-The KPI data changes over time, but the relationship stays

relevant and proportional

-Decision maker can see when technology no longer supports

business

-Circadian Rhythms


Business and Technology Alignment With Network Security Awareness

VizualKPI

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Your Business Goals Current run

rates, Revenue Projections, and

more!

Technology KPI's from SolarWinds

Overall KPI Correlation