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PT Visionet Internasional (VisioNet) is the first Business Process Outsourcing Company in Indonesia, offers Total IT Managed Services with nationwide coverage more than 110 service points throughout Indonesia and also certified ISO 9001:2008 in three main areas (Electronic Draft Capture Operation and Maintenance Services, Desktop Server Network Operation and Maintenance Services, Information Technology Operation and Maintenance Services).
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• Nationwide Services company
• The 1st Total IT Outsourcing in Indonesia since 2009
• National service coverage with more than 110 service points from West
(Banda Aceh) to East (Jayapura)
• Supported by more than 1300 personnel
• 2012 onwards transform into Business Process Outsourcing company
• Acknowledged & recommended by Gartner as Business Process Outsourcing
service provider in Indonesia
About VisioNet
Electronic Draft Capture
(EDC)
Operation and
Maintenance
Services
Desktop Server Network
(DSN)
Operation and
Maintenance
Services
Information Technology
(IT)
Operation and
Maintenance
Services
Certified ISO 9001:2008 in three main areas : Certified ISO 27001:2008 for
Data Center for security
ISO Certification
VISIONSupporting our customers in maximizing technology in order to be more competitive in
their respective market
MISSIONDeveloping high value business portfolio through continuous expansion in the
outsourcing business with :
1. Consistent level of services
2. A cost advantages
3. Technology benefit and flexibility
Our Vision & Mission
FIELD SERVICES
• Total ATM Outsourcing
• Total EDC Outsourcing
• Desktop Management
Services
• Network Management
• Infrastructure Support
IT OUTSOURCING SERVICES
• Application Services (Financial,
Human Resources & Banking
Application)
• Infrastructure Support
(Computing Capacity Leasing)
• Data Center Outsourcing
(Hosting Services)
CONTACT CENTER
24 X 7 DAYS A WEEK
Our Services
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Manage Services With SLA
Total IT Outsourcing
Operation Management
Help Desk/
Contact CenterTechnical Support
Business Process
Automation
Standardized
Certification
Bra
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VisioNet IT Managed Services
VisioNet’s Service Points Distribution
• Fully mirrored computing infrastructure (Dual Data Center)
• Continued investment
• Replication between facilities
• Fiber optic backbone
• Maximum uptime & performance
• Extensive use of high availability server & network
technologies
• ISO 9001 : 2008 Certified & ISO 27001 Certified
Data Center
• Optimal security facilities
• 24 x 365 on-site security
• All doors secured with biometric hand readers
• Digital camera (CCTV) coverage of entire facility
• CCTV integrated with access control and alarm system
Secured Facilities
• Industry leading performance, scalability
& redundancy
• Carrier-class & carrier-neutral model:
multiple transit vendors
First Media
Telkom
Lintas Arta
• Fiber Optic / MPLS based backbone
Enables near real-time replication for
availability
Disaster recovery
Network
•End-to-End Monitoring Guarantee Uptime and Security
•Monitoring Strategy: Multi-Tier Monitoring Strategy
Network monitoring software
System and Performance software
•Performance Metrics
Service Level Agreement
Key Performance Indicator
•Open Communication
Contact Center 24 x 7 x 365
Performance & Monitoring
VisioNet always put priority on project monitoring & provide the reports based on
SLA every month which consists of Internet link, WAN link & Server utilization (CPU,
Memory, Disk)
Pict. 1 Internet link
Pict. 2 Memory Pict. 4 Disk
Pict. 3 CPU
Performance & Services
Infrastructure Services
We utilize state-of-the-art technologies to ensure its optimal performance, reliability
& scalability in providing the best services
VisioNet is supported by world-class technology companies such as :
• System Server : IBM, HP, Acer
• PC Solution : Acer, Lenovo, HP
• Network Infrastructure : Cisco
• Switching Application : IST Switch
• Core Banking : BankVision
• Human Resource & Financial Application : Oracle
• Operating System : Microsoft, Linux
• Virtualization Solution : VMware
• Electronic Payment : Ingenico, Hypercom
• ATM Solution : Wincor Nixdorf, NCR, Diebold
• CRM Solution : Microsoft
Alliances
Thank You
PT Visionet Internasional
Lippo Cyber Park
Jl. Boulevard Gajah Mada No. 2120
Lippo Karawaci 1200, Tangerang
Indonesia
Phone : +62 21 55 777 678
Fax : +62 21 55 777 677
Web : www.visionet.co.id
