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Justin Foster Founder & President, Video Commerce Consortium Co-Founder & VP Market Development, Liveclicker Founder & Past President, Email Marketing Roundtable 253.988.3183

Video commerce: the intersection of online video and email marketing

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Email marketers have long sought to incorporate video into email messages, but email client security and rendering limitations hindered adoption. Now, with more of the population on broadband, email marketers are taking a second look at animated GIFs as a way to incorporate rich, video-like experiences directly into email marketing campaigns.

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Page 1: Video commerce: the intersection of online video and email marketing

Justin FosterFounder & President, Video Commerce

ConsortiumCo-Founder & VP Market Development,

LiveclickerFounder & Past President, Email Marketing

Roundtable253.988.3183

Page 2: Video commerce: the intersection of online video and email marketing

Why Video? Why Now? Challenges Email Marketing Drilldown

What’s possible right now? What are the advantages and drawbacks? What are some high-level best practices?

Emerging Technology Discussion Peter Horan, CEO Goodmail Systems

Page 3: Video commerce: the intersection of online video and email marketing

Web Connection Speed Trends - Work Users (US)Source: Nielsen Online, Sept 2008

Web Connection Speed Trends - Home Users (US)Source: Nielsen Online, Sept 2008

Worldwide broadband penetration by population Q1 2008 through Q2 2008Source: Point Topic, Sept 2008

• Rising Broadband Adoption• Everyone’s a Producer• Publish Anywhere• Create Interaction

Video’s Rapid Growth

Page 4: Video commerce: the intersection of online video and email marketing

Source: Permission TV Interactive Marketing Study, January 2009. n= 400 Senior Level decision makers

Page 5: Video commerce: the intersection of online video and email marketing

Source: The Current State of Video in Email, Campaign Monitor, January 2009.

• Animated .GIFs still rule• Externally referenced only• Embed = deliverability issues

The Long and Short of it:

Page 6: Video commerce: the intersection of online video and email marketing
Page 7: Video commerce: the intersection of online video and email marketing
Page 8: Video commerce: the intersection of online video and email marketing

Benefits Higher CTR, CVR Attention grabbing Works in [almost] all email clients

Drawbacks No sound Frame rate limited to 10 per second (higher unstable in

IE) Huge files (Up to 2MB – 10MB per video per email)

▪ Depends on several factors

Processor intensive Cost/benefit (bandwidth costs)

Page 9: Video commerce: the intersection of online video and email marketing

Best Performance Fewer colors Shorter clip Fewer frames per

second Smaller “player”

Best Experience Bigger “player” More colors Higher frame rate

Page 10: Video commerce: the intersection of online video and email marketing

Bluefly 5% increase CTR – simple animated .GIF 12% increase $ spent

▪ Internet Retailer, April 2008

MarketingSherpa ~300% increase CTR v. average CTR

▪ VHD Technology, Jan 2009.

SAP Increased CTR from 7% to 32% VHD Technology, Jan 2009.

Olympus 49% increase in CVR over several

emails.▪ MarketingSherpa, April 2007

Page 11: Video commerce: the intersection of online video and email marketing

Loop vs. no loop? “Player” treatment

Play button Play progress Player size

Frame rate impact Impact of post-roll Deliverability has not

been an issue. Cost/benefit will not

pan out for all senders.

Start with small, simple A/B test

Page 12: Video commerce: the intersection of online video and email marketing

Justin FosterFounder & President, Video Commerce

ConsortiumCo-Founder & VP Market Development,

LiveclickerFounder & Past President, Email Marketing

Roundtable253.988.3183