VERBAL COMMUNICATION

By:

Saugata Palit

VERBAL COMMUNICATION

We may often think that, having good communication skills is all about the ability to speak well…..

Or All about “SPEAKING.”

ButVerbal Communication has another very important

part…… “LISTENING”.

Speaking +

Listeningis

Verbal Communication

“SPEAKING”Speaking consists of two parts…

1) What to speak?

and

2) How to speak?

WHAT TO SPEAKContent development:*The first step is Brainstorming .*The next step is to choose a Presentation Format/ Storage System.

*The Final step is the Presentation itself.

BRAINSTORMING Individual Brainstorming is the process

of you getting your ideas out on paper. The idea is to put down all of / most of your

ideas on paper. This has two advantages.1)It encourages the unrestricted flow of

thoughts.2)It facilitates the strategic or comparative

evaluation of your ideas .ie. Once on paper, you have the opportunity of ranking your ideas in terms of importance.You may now pit your ideas against one another and choose the best ones.

“Do we forget due to nervousness or Do we get

nervous due to forgetting?”

Eg. “What if you had to recite the alphabet in front of an

audience?”… “would you get nervous?” …

“Obviously Not!”

One of the main causes of Nervousness is “Forgetting”, or rather, “The Fear of Forgetting”

SO, TO PREVENT FORGETTING, WE NEED

…

A Good Storage System or

A Good Retrieval System

SOME STORAGE SYSTEMS

Storage System 1 : Introduction, Body, Conclusion format…

Storage System 2 : What, How , Proof and Conclusion

Storage System 3 : Time Sequence (The Past, The Present and The Future)

Storage System 4: Positive , Negative and personal touch.

HOW TO SPEAKGUIDELINES

Speed -Number of words per minute. Clarity - If audible & free of distortion. Pronunciation - Utterance of speech. Familiarity - Acquaintance with words used. Punctuation - Use of various kinds of

pauses. Fluency - Able to express easily. Expression - Transforming of ideas into

words. Content - Meaning or substance of speech.

“LISTENING”

“We have two ears and one mouth so that we

can listen twice as much as we speak.”

- Epictetus , Greece

Be carefull , there are

BEARS around..

BEER!! Where?? I wana have

one!

KINDS OF LISTENING

Broadly listening may be classified into two categories:

Sympathetic Listening and

Empathetic Listening.

SYMPATHETIC LISTENING

In sympathetic listening we care about the other person and show this concern in the way we pay close attention and express our sorrow for their ills and happiness at their joys.

In other words there is “sharing” of feelings.

E.g : On your way back from office, you slip and fall and hurt your back. When you reach home your family members “Feel” for you.They “share” your hurt feelings and maybe even shed a tear in sympathy.

EMPATHETIC LISTENING When we listen empathetically, we go beyond

sympathy to seek a truer understanding of how others are feeling. This requires excellent discrimination and close attention to the nuances of emotional signals. When we are being truly empathetic, we actually acknowledge what they are feeling.

In order to get others to expose these deep parts of themselves to us, we also need to demonstrate our empathy in our demeanor towards them, listening sensitively and in a way that encourages self-disclosure.

E.g :On your way back from office, you slip and fall and hurt your back. You visit your doctor.Your doctor does not share your feelings.He does not reject or trifle your feelings, but on the contrary, he acknowledges your feelings totally and treats you for your injuries

Verbal Communicatio

n

OralCommunicatio

n

Written Communicatio

n

TYPES OF VERBAL COMMUNICATION

ORAL COMMUNICATION

Oral communication implies communication through mouth. It

includes individuals conversing with each other, be it direct conversation or

telephonic conversation. Speeches, presentations, discussions are all forms

of oral communication.

MERITS & DEMERITS

Immediate Feedback Time Saving Economical Personal Touch Secrecy Group

Communication

Poor Retention No Records Time Consuming Misunderstanding Unsuitable for

Lengthy messages Lack of

Responsibility

ADVANTAGES DISADVANTAGES

FORMS OF ORAL COMMUNICATION Face to face communication Interviews Telephone conversations Grapevine Negotiations Meetings Lecture / speech Presentation Conferences / seminars / workshops

WRITTEN COMMUNICATION

A medium for communication that entails the written word. Letters, emails, and manuals

are forms of written communication. Need for written of communication, the old style of

communication did not have public relationship, advertising, technology and

many aspects of modern day communication.

MERITS & DEMERITS

Wide Access Accuracy Lengthy Messages Permanent Record Legal Evidence Fixed Responsibility Convenience

Time Consuming Costly Lack of Secrecy Rigidity Impersonal Delayed Feedback

ADVANTAGES DISADVANTAGES

FORMS OF WRITTEN COMMUNICATION

Email (Electronic mail) Website Memorandums Letters Reports (both business and academic

reports) Notices Minutes Circulars Manuals Handbooks