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Upgrade Your Database Without Upgrading

Clarify

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Welcome

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Webinar Registration Survey

Amdocs CRM 7.5

Amdocs CRM 6

Clarify 12

Clarify 11

Clarify 10

Clarify 8

0 1 2 3 4 5 6 7 8 9

What is your Clarify Version?

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SQL Server

Oracle 10

Oracle 9

Oracle 8

0 1 2 3 4 5 6 7 8 9

What is your database version?

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+ Customizations

Older Version of Clarify6, 7, 8, 9, 10, 11, 12, 13

Older Version of Database•Oracle 7, 8, 9•Microsoft SQL Server 7, 2000

Common Scenario

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Tools

Server Processes

•Rulemanager•EmailClerk•Full Text Search

•DD Editor•ddcomp•dataex

Tools & Server Processes

+ Customizations

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Latest Version of ClarifyAmdocs 7.5

Amdocs Recommendation

+ Customizations

Latest Version of Database•Oracle 10•Microsoft SQL Server 2005, 2008

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But to get there typically requires multiple upgrades

1. Upgrade Clarify2. Test3. Upgrade Database4. Test5. Upgrade Clarify again6. Test7. Upgrade Database again8. Test9. …

Amdocs Upgrades

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Upgrade your database

Leave your Clarify version as is

Use Dovetail products that have been validated

Use Dovetail services to support your environment

A better way

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Same Version of Clarify

Result

+ Customizations

Latest Version of Database•Oracle 10, 11•Microsoft SQL Server 2005, 2008

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Tools

Server Processes

•Dovetail Rulemanager•Dovetail Carrier•Dovetail Seeker

•Dovetail SchemaEditor•Dovetail ArchiveManager

Dovetail Tools & Server Processes

+ Customizations

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1. Upgrade the database2. Test Client and Customizations3. Install Dovetail applications

Recommended: Dovetail SchemaEditor

Encouraged: Dovetail RulemanagerDovetail CarrierDovetail SeekerDovetail ArchiveManager

Process

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Then: Clarify 10 on Oracle 8

Now: Clarify 10 on Oracle 10

•Clarify Client•Dovetail SchemaEditor•Dovetail ArchiveManager•Dovetail Carrier (replaced Clarify eResponseManager)

Past Success: Mead Johnson

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Then: Clarify 8 on Microsoft SQL Server 7

Now: Clarify 8 on Microsoft SQL Server 2005

•Clarify Client (no longer in use)•Dovetail Agent•Dovetail Tools•Dovetail Server Processes

Past Success: Macy’s

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Then: Clarify 6 (FrontOffice98) on Oracle 8

Now: Clarify 6 (FrontOffice98) on Oracle 10

•Clarify Client•Dovetail Tools•Dovetail Server Processes

Past Success: Canadian Retailer

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Then: Clarify 9 on Microsoft SQL Server 2000

Now: Clarify 9 on Microsoft SQL Server 2005

•Clarify Client•Dovetail SchemaEditor

Past Success: US Retailer

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Cost savings

Allows for hardware upgrades

Modern tools, languages, platformsMore efficientFeature-rich

Dovetail support & services

Additional Benefits

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In conclusion…

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Questions,Comments,

Queries?

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For more information, visitwww.dovetailsoftware.com

Thank You!