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Aternity Workforce APMAny App, Any Device, Any User

Unifying End User Experience Management for Omni-channel Retail Banking

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Founded in 2005

Headquartered outside of Boston, MA

Global 2000 customers in every major vertical

Installed on millions of enterprise devices

• Physical & Virtual Desktops

• Mobile Devices

Deployments from 1K to 100K+ devices

Closes the visibility gap within all APM tools

Any Application

Any Device

Any User

FINANCIAL SERVICES CUSTOMERS

AWARDS

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Benefits to the Customer

• Seamless experience across channels

• Anytime, any place banking

• Actionable insights to achieve goals

Benefits to the Bank

• 360° view of the customer

• Market new products and services

• Reduce customer attrition

• Drive low margin services to low-touch channels

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Business Pain Am I achieving goals for shifting low margin services to low cost channels and using branch staff for high value services?

How do I ensure excellent customer service for remote branches with no on-site IT resources?

How do I know app performance won’t suffer once I migrate to a centralized virtual infrastructure for better security and compliance?

How can I hold my SaaS vendor or cloud provider accountable to application SLAs when I don’t control the infrastructure?

What is the impact of mobile app performance on our use of tablets to deliver a superior customer experience in our full service branches?

Technical Challenges How can I seamlessly manage 20 year old legacy technologies along with new technologies?

How do I cost justify much needed technology upgrades and prove their value to the business?

If contact center or branch staff complain of poor virtual application performance, how can I determine whether it’s an application issue, infrastructure issue, or a problem with remote display latency?

How do I measure end user experience without access to the infrastructure on which my cloud-delivered apps run?

How do I ensure a quality mobile experience for 3rd-party developed apps without access to the developer?

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Aternity Workforce APM closes your APM visibility gap by focusing from the perspective of the end user's device on the user’s experience of all applications across all devices

APM products focus on the performance of web-based applications, one at a time, from the vantage point of the data center

Device monitoring products deliver operating system metrics and device health, but no insight into actual end user experience with applications

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Learn more and register TODAY |http://www.aternity.com/live-retail-webinar_o

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United States Aternity, Inc.200 Friberg ParkwaySuite 1004Westborough, MA 015811-508-475-0414

EuropeAternity UK, Ltd.Standard House Weyside ParkCatteshall Lane, Godalming,Surrey GU7 1XE+44 333 370 6570

IsraelAternity, Ltd.3 Hanagar St., P.O. Box 7161Hod Hasharon 4501306Israel+972-9-7620500

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