ACHIEVING PEAK PERFORMANCE

UNIFIED COMMUNICATIONS:

www.nectarcorp.com

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The UC Transformation

The Unified Communications industry continues to move

forward at an incredible pace with hosted solution options

boosting adoption of UC to levels never experienced before.

Businesses have benefited greatly from this trend, however

there is a cost sometimes not as easily measured until a major

business interruption or degradation sets in.

When it comes to monitoring and managing enterprise Unified

Communications, the daily pain points can be numerous and

requires intelligence to master the many interdependencies

between the underlying data infrastructure and voice, video and

collaboration applications. Traditional infrastructure and system

monitoring and management applications fall short and can be

challenging at best to identify problems.

From a Unified Communications market perspective, complexity

is increasing, applications and infrastructure are intertwined and

traditional voice communications span multiple manufacturers

and systems making it impossible to manage from a

company-wide point of view. Disparate components and

systems make it very difficult - if not impossible - to pinpoint

the root cause of voice quality issues, call path issues across

SIP trunks and UC security issues.

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ACHIEVING PEAK PERFORMANCE

UNIFIED COMMUNICATIONS:

Unified Communications requires intelligence to master the many interdependencies between the underlying data infrastructure and voice, video and collaboration applications.

nectarcorp.com

In short, the capabilities of today’s Unified Communications

such as instant messaging (chat), IP telephony, presence, video,

and desktop sharing to name a few have outpaced the ability to

monitor and manage such a vast system with a high degree of

confidence. Businesses need a better, more comprehensive way

to monitor and manage their Unified Communications.

Nectar’s Converged Management Platform (CMP) provides

exactly this capability.

Taking The First Step

Nectar’s CMP provides critical performance information to

executives and technical resources with the intelligence and

confidence they rely on for decision-making, issue resolution and

visibility throughout the enterprise. Vendor Knowledge Modules

(VKM’s), a cornerstone of innovation within Nectar CMP, enable

rapid deployment and discovery of the UC eco-system in

minutes paving the way to solving today’s UC monitoring

challenges instead of deciphering where to start. A detailed

mapping of your UC network and interdependencies, centralized

inventory such as hardware and firmware versions, registered

stations and trunk group members coupled with a real-time

graphical interface eliminates the mystery in managing and

monitoring Unified Communications.

Leveraging the power of Nectar CMP across a host of

manufacturers (Acme Packet, Avaya, Cisco, IPC turrets,

Microsoft, Nortel and Sonus), provides for a seamless

transformation of your UC infrastructure, frees up critical

resources and improves service delivery and operations.

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Vendor Knowledge Modules (VKM’s), enable rapid deployment and discovery of the UC eco-system in minutes.

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Letting monitoring work for you

With the right solution, Nectar CMP, enterprise monitoring and

management can work for you and eliminate finger pointing and

focus on pinpointing problems. Nectar CMP provides exactly

this capability with its automation of VKM’s; dependency trees

which offer the ability to map and logically group systems,

infrastructure and services reporting problems downstream and

their effects upstream; along with dashboard configurations that

are highly customizable, role-based and report in real time.

These dashboard and metrics are only a sampling of the many

different key performance indicators, infrastructure and systems

monitored by Nectar’s CMP.

From an executive’s standpoint, Nectar’s CMP has the ability to

create rich, robust reports on demand. In addition, the system

comes with pre-packaged reports and a scheduler to include

daily, weekly, monthly and quarterly reporting which gives

companies a starting point.

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Technical resources have access to a wide variety of key performance metrics, and executives can take an instant snapshot of historical performance data versus current operations. The intelligence Nectar’s CMP dashboards provide can include:

Real-time maps based on Geography or Infrastructure

Health & Performance across the Enterprise

Quality of Service (jitter, latency, packet loss, errors)

Call Detail Records

SLA Management

Performance Metrics:

Audio / Video quality metrics

Degradation factors

Burst/gap density

End-point system information

Session content metrics

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Executives can run custom reports - tailored to a company’s

unique business needs - and see how Unified Communications

affects the business. In the end, unforeseen opportunities to

relieve the burden of monitoring and managing a vast Unified

Communications environment present themselves through

Nectar CMP and let monitoring work for you to lower costs,

increase collaboration and support your UC transformation.

Reaching for New Heights

After gaining a more comprehensive understanding of a Unified

Communications environment, the next steps are to place this

intelligence into the hands of the right people to leverage

your investments through adoption of new features and

collaboration capabilities. While technical resources deliver a

reliable and consistent experience to end-users utilizing the

monitoring and management of Nectar CMP, executives derive

the intelligence from the same to report on business services on

newly deployed technologies such as video, chat and/or

wireless mobility. Together, executive and technical resources

alike benefit from an enterprise monitoring and management

system to serve their individual and joint business constituents

with accurate, real-time information allowing the business to

focus on revenue instead of IT.

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let monitoring work for you to lower costs, increase collaboration and support your UC transformation.