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© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Unified Communication:Changing the Way We Do Business
Jennifer Frankie
Cisco
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential ‹#›Cisco Confidential ‹#›
Jennifer Frankie
Unified Communication: Changing the way we do business
Collaboration Specialist, Carolinas Territory
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Unified Communications
It’s not just voice calls & voicemail anymore….
Today
Interdependent work
Flexible, agile teams
Team from anywhere
Work with employees, partners, and customers
Past
Individual work
Fixed, long-term teams
Teams in the office
Work mostly with employees
The Way We Work Has Changed
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential5
Next Generation Workspace
EveryPocket
DX70DX80 DX650
EveryDesk
8800
Series
7800
Series
SX20 SX80SX10
MX200 G2MX300 G2MX700MX800IX5000
EveryRoom
EveryDesk
EveryRoom
EveryPocket
Our mission is to provide ano-compromise collaboration experience to:
AudioConferencing
Video Conferencing
WebConferencing
Conferencing Conundrum
Productivity ValueCustomer Adoption
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential11
Simplified Experience with Single Identity
Single Communication Profile Mobile ApplicationsSingle Number Reach
JohnSmith
Product ManagerMy Company
[email protected], Jabber ID/IM
408-555-1212Office
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential12
A typical work day…
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© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential14
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential15
Good Video is Transformational
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential17
Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 18
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© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential20
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential21
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Turn-key Appliance
Voice and Video Control
Unified Messaging IM/Presence
Customer Support Agents
Management
© 2014 Cisco and/or its affiliates. All rights reserved. ‹#›
Large-scale
BE7000HD
1000+ Users
3000+ Devices
8-10 Apps/Server
Ideal for large-scale
Voice/IPT
Video Conferencing
Contact Center
3rd Party Apps
(Q1CY15 FCS)
Different Capacities
Mo
del O
pti
on
s
Basic
IP
T to
Full
Colla
bora
tion
Customer Size
BE6000 Family
BE7000 Family
Large-scale BE7000MD
1000+ Users
3000+ Devices
4-6 Apps/Server
Ideal for large-scale
Voice/IPT
Contact Center
3rd Party Apps
Medium-scale
BE6000HD
1000 Users
2500 Devices
8+1 Apps
Ideal for medium-scale
Voice/IPT
Video Conferencing
Contact Center
3rd Party Apps
Medium-scale
BE6000MD
1000 Users
1200 Devices
4+1 Apps
Ideal for medium-scale
Voice/IPT
Contact Center
3rd Party Apps
Small-scale
BE6000S
150 Users
300 Devices
10 Sites
Core UC Apps Only
Ideal for small-scale
Voice/IPT
Common
Collaboration Software | Licensing Framework | Management tools | Seamless Migration
0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+
BE Portfolio - Cisco Packaged Collaboration SolutionsNow Serving Companies of Every Size
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Centralized Management… Distributed Features
Datacenter 1
Remote Office
WAN
Datacenter 2
•Centralized Management
•Networked HA across locations
•Every user has common set of capabilities
•Leverage IT Teams across locations
•Global Dial Plan
•Centralized Centers for Employee / Customer
Service Center
•Least Cost Routing
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Simplified Management…
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Cisco Provisioning Manager
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Admin: Set Templates &Sync Users
from corporate directory
User:
Plugs in phone or
installs Jabber
User:
IVR prompt or Log In.
Done! Start Collaborate!
1
2
3Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users
Lower Opex + Higher productivity
•Zero Touch to add user once set up
•Instant service enablement for user
•Reduce partner support costs
•Multiple languages support
Cisco Self-Provisioning
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential29
