UC Expo 2010 - A Roadmap beyond Nortel

The Avaya Vision…Now Exponentially Better

© Avaya Inc. 2010. All rights reserved.

Mobile Working & Field Services Theatre


Avaya and Nortel Enterprise Solutions…Exponentially Better

Common Strategic Vision

Focused on Communications Innovation in the Enterprise

History of Reliability, Scalability, Investment Protection

Expertise

#1 or #2 in Communications Markets

2


The Markets We Serve

UC CC Data Services

Small & Medium Enterprise

Enterprise

Midsize Enterprise3

© Avaya Inc. 2010. All rights reserved. 4

Avaya Strategy

Continue to benefit with existing systems

Upgrade to currentSIP-ready releases

Richer support and professional services

Protect Integrate current

systems into Avaya Aura

Immediate simplification and cost savings

Share SIP-based applications across all users and locations

Extend Evolve to an open and

flexible enterprise-wide real-time architecture

New innovations driven with combined investment

Industry-specific solutions

Grow


Powered by SIP:Open & Standardized

Delivered ThroughPlug & Play Communications…

Delivering Communications Enabled

Business Systems

Enabling Effective & Contextual Collaboration

PLUG & PLAY COMMUNICATIONS

5


CollaborationSolutions


Application & Services Integration

Voice/VideoServices

PresenceServices

Session Manager

System Manager

InteractionSolutions

InteractionSolutions

PerformanceAnalytics

PerformanceAnalytics

DataInfrastructure

DataInfrastructure

Communications Infrastructure

Communications Infrastructure

ClientsClients VideoEndpoints

VideoEndpointsDeskphonesDeskphones

Avaya Agile Communication Environment (ACE)Avaya Agile Communication Environment (ACE)

Avaya Reference Architecture

Integrate AS 5300 SIP services,CS 1000 “NRS” into Avaya Aura™

Commitment to open multivendor solutions

ACE accelerates Avaya Aura™ business application integration

Evolve to common SIP phones, clients, video solutions

Extend & grow current CS, CMand leverage data networking

Evolve to commonmanagement and analytics

Leverage common Avaya Aura™ Presence and Instant Messaging

Evolve to common collaborationand messaging applications

6


Legacy Meridian

CS 1000MCS 5100

BCM/SRGBranches

Legacy DEFINITY

Evolutionary Path for Every Customer

CommunicationManager

Avaya Aura™ ServiceProviders

AppsAppsAppsApps AppsApps

All current systems can be SIP connected

Virtualisation as standard

Lower costs, accelerate new application deployment, and serve customers everywhere

Protect … Extend … GrowMultivendor

IP Office


The Small Systems RoadmapWill Streamline for Simplicity, Focus On Innovation

For Sale Today2010 2011

*Note: In addition, support policy includes 3 years of manufacturer support beyond any effective end *Note: In addition, support policy includes 3 years of manufacturer support beyond any effective end of sale date, as well as 3 years of Avaya service support beyond end of manufacturer support.of sale date, as well as 3 years of Avaya service support beyond end of manufacturer support.

PLATFORMS CONVERGE

All products All products remain for saleremain for sale**

All products All products remain for saleremain for sale**

Investment ProtectionInvestment Protection::Products Will Converge with IP Products Will Converge with IP

Office into best of breed solutionOffice into best of breed solution

Investment ProtectionInvestment Protection::Products Will Converge with IP Products Will Converge with IP

Office into best of breed solutionOffice into best of breed solution


BCM & Norstar ConvergenceWith IP Office

9

IP Office DevConnect Eco-Systems Nortel Partners

What you like about BCM and Norstar stays

IP Office Management

IP Office Features (Resiliency, Mobility, etc.)

IP Office Platform

Avaya New & Installed phonesAvaya New & Installed phones

Nortel Interface

Nortel Features

You benefit from what is unique to IP You benefit from what is unique to IP OfficeOffice

Nortel Installed phonesNortel Installed phones


CS 1000 RoadmapToday 12 Months 18-30 Months

Extend value with Avaya Aura™ Compelling ROI Shared SIP applications Common User interfaces

Avaya Aura™

SIP-based Access

CS 1000BCM branches

CS 1000 R6 (today)

CS 1000 R7

Continue to add CS 1000 phones and systems

Upgrades and Extensions

Application & Services Integration

Voice/VideoServices

PresenceServices

Session Manager

System Manager

CS 1000BCM branches

Meridian

upgrade

1100/1200 SIP phonesAvaya Aura™ ready

10


Conferencing and MCS Roadmap

Common UC Experiences SIP-based solutions across portfolio

Meeting Exchange is Path Forward Richer conferencing, higher scale,

multivendor web collaboration

Common UC clients & apps

MCS 5100 for UC with CS 1000 support

NMC and MCS 5100 for Conf

Meeting Exchange

support

Today 12 Months 18-30 Months



Common

ClientsClients VideoEndpoints

VideoEndpoints

Common

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Messaging RoadmapToday 12 Months 18-30 Months

Grow into common unified messaging Natural upgrade path

Continue value today Call Pilot, HMS Modular Messaging aids consolidation Meridian Mail, Octel and Intuity migration

choices



Common

Call Pilot

Modular Messaging

Meridian Mail

HMS for Hospitality

Next GenerationUnified Messagingupgrade

Octel & Intuity

continue to migrate

12


Communication Systems

Business Processes

Avaya Agile Communication Environment (ACE™)

Packaged & Custom Integration with Business Applications

Packaged & Custom Integration with Business Applications

Avaya Aura™

Mobile and Desktop Integration

Mobile and Desktop Integration

Avaya ACE™ Integrates Your Communications and Business Applications

Multi-Vendor IntegrationMulti-Vendor Integration IT & Web Developer Toolkits (Coarse-Grained)

IT & Web Developer Toolkits (Coarse-Grained)

Communications Developer Toolkits

(Fine-Grained)

Communications Developer Toolkits

(Fine-Grained)

Customer Care

Manufacturing Chain Sales & Workforce

ManagementKnowledge Sharing

Distribution Compliance

Event Notification

POLYCOM

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Avaya ACETM Roadmap

1H 2010 2H 2010 2011+

EXTENDDeeper Integration with Avaya AuraTM

architecture

EXTENDDeeper Integration with Avaya AuraTM

architecture

GROWCommunications-

enablement of business functions

GROWCommunications-

enablement of business functions

• ACE toolkit extends to Avaya through AES

• Further harmonization with Avaya Aura components

• Support for Avaya Aura architecture• Text-based services

Avaya ACE Packaged Applications

• ACE application support for Avaya• DevConnect

• OCS RCC replacement, IBM CEA and CRM integration• Contact Centre integration for CEBP

• Mobile apps, social networking, process optimization, personal choice

Avaya ACE Core Platform

PROTECTAvaya ACETM

support for Avaya installed base


Avaya Product Lifecycle Policies

Current products remain available for sale throughout 2010 (unless already ended)

Any product end-of-sale at the end of 2010 is pre-announced in roadmap

Any future end-of-sale for any product will have at least 9 months notice

Products have 6 total years of support following any end-of-sale, as follows:

Years 1 2 3 4 5 6

End of Sale

Announcementminimum 9 months

End of Product Orderability

End of Manufacturers

Support (Software)

Extended Software Support(optional, for purchase)

End of Extended Support

End of Manufacturers

Support (Hardware)

Extended Hardware Support(optional, for purchase)

End of Extended Support

© Avaya Inc. 2010. All rights reserved.16

Avaya AuraTM

Revolution in Communications Architecture

EnterpriseNetwork

AvayaNew York

AvayaLondon

NortelHong Kong

SiemensFrankfurt

Contact CentreMumbai

CiscoRome

Contact CentreChicago

App 2

App N

App 1

Flexibly connecting users, applications and systems

Enterprise-wide

Apps

Usersanywhere

AvayaNew York

AvayaLondon

NortelHong Kong

SiemensFrankfurt

Contact CentreMumbai

CiscoRome

Contact CentreChicago

ServiceProviders


Thank You


Technology

UC Expo 2010 - A Roadmap beyond Nortel