UC Analytics Version 2 Release Notes

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Release Notes

Version 2 14th November, 2014

The new Windows 8 look and feel of the

dashboard and report builder

Version 2 of UC Analytics see’s key enhancements focusing on the user experience with a ‘Windows

8’ look and feel throughout the software. There are 7 new monitors: Lync Client Types; Quality Trend;

Call Distribution by Location; Conference Statistics and Inbound Call Summary; Presence Statistics

and Response Group Summary.

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UC ANALYTICS NEW MONITORS

LYNC CLIENT TYPES

This graphically displays the different

Lync Client Types (Devices) used and can

be filtered on Organisation Units. Drill

down reporting is possible directly from

the monitor by selecting the desired

device type. This report shows Extension,

Employee, Organisation unit, Time,

Dialed number, Destination and

Extension client type.

QUALITY TREND

Displays an average call quality using

MOS (Mean Opinion Score) throughout

the day in hourly intervals. Specific

gateways can be selected for direct

filtering on the chart.




CALL DISTRIBUTION BY LOCATION

The map highlights call volumes to

geographical areas. The size of the red

dot being proportional to the total calls

volume. It is possible to reposition the

map for specific regions and zoom in

and out depending on requirements.

CONFERENCE STATISTICS

This monitor displays the total daily

volumes for both audio and video

conferences.




INBOUND CALL SUMMARY

The table shows employee performance

with details on Total calls, Missed calls,

Avg. ringtime, Peak ringtime, Avg.

Duration and Peak duration. Filters can

be applied to the table to show specific

Response groups, Employees or

Organisation units. Drill down reporting

is also available on individual employees

which will display call details on

Extension, Time, Duration, Ring time,

Response group, Call type and Dialed

number.

PRESENCE STATISTICS

This real-time monitor displays the total

number of Lync users logged on

throughout the day in hourly intervals.

UC ANALYTICS + NEW MONITORS




RESPONSE GROUP SUMMARY

This table shows real-time information

for selected response groups. The

displayed fields are Active calls; Calls

waiting in queue; Average queue time;

Longest call waiting and Available

agents.

RECAP ON EXISTING MONITORS…….

INBOUND CALL

HANDLING Ringtime / Answered /

Unanswered

TOP

DESTINATIONS

CALL STATISTICS Inbound / Outbound /

Internal

CALL TYPE

SUMMARY Voice / Video / IM

CALL DETAILS GATEWAY

SUMMARY

PRESENCE STATUS Real-time

RGS WALL

BOARD Real-time

MEAN OPINION

SCORE




REPORT TEMPLATES PAGE

It is possible to use the Templates page to generate reports on screen in the right

hand side window.

REPORT DEFINITIONS, FILTERS & DRILL DOWN

Possible to identify and report on scheduled vs. ad-hoc conferences in MS Lync.

Costs vs. Cost2 – UC Hosters can monitor ROI by running reports on buy and sell

rates of call charges.

Drill down to a full report available from the Lync Response Group Wall Board.

SECURITY POLICIES

Security policies can now be based on Response Groups restricting users to

information only on specified groups.

COMPANY DATA STRUCTURE

Employee pictures can be imported from AD

CARRIER RATES

Software installed with default carrier rates


Technology

UC Analytics Version 2 Release Notes