4
www.codesoftware.net | [email protected] UC Analytics Release Notes Version 2.00.041 8 th June, 2015 Ongoing consultation with end users and partners has driven the development of UC Analytics and the latest release see’s important additions. These maintain its status as a key element to the successful deployment and usage of Unified Communications. Active Calls Wall Board The active calls wall board shows in real time the status of calls in one of 3 states: Ringing, Connected and ended along with the from and too details and the duration on each of the call status’s.

UC Analytics release notes 2.00.041

Embed Size (px)

Citation preview

Page 1: UC Analytics   release notes 2.00.041

www.codesoftware.net | [email protected]

UC Analytics Release Notes

Version 2.00.041 8th June, 2015

Ongoing consultation with end users and partners has driven the development of UC Analytics and the latest

release see’s important additions. These maintain its status as a key element to the successful deployment and

usage of Unified Communications.

Active Calls Wall Board

The active calls wall board shows in real time the status of calls in one of 3 states: Ringing, Connected and

ended along with the from and too details and the duration on each of the call status’s.

Page 2: UC Analytics   release notes 2.00.041

www.codesoftware.net | [email protected]

Merge Reports

Running a single report in isolation is often sufficient however when information is required from multiple reports it

can at times be confusing and time consuming to analyse the results. It is now possible to combine multiple reports

into a single report when using the report scheduler giving a combined view in a single report.

Report Builder

Additional filtering criteria is now included which includes the AND,OR call type filters. This enables the generation

of reports to display more than on type such as Response Group and Abandoned.

Merging of ‘Top Employees’, ‘Top Destinations’ and ‘Employee Details’ reports

Page 3: UC Analytics   release notes 2.00.041

www.codesoftware.net | [email protected]

There is also a new option to sort the reports in descending order. Previously all reports have been generated in

ascending.

Federated Calls

Within the standard reports ‘Top Destinations’ and ‘Top Employees’ it is now possible to exclude Federated calls

giving a view of external calls only.

Page 4: UC Analytics   release notes 2.00.041

www.codesoftware.net | [email protected]

Active Directory Import

Within the global active directory import it is now possible to import the organization structure from a single task

User Activity Report

Specific to MS Lync / S4B this new report shows if a call has been answered or abandoned by users and their

presence status when the call was presented.

Other Changes

Organization units – ability to delete units with children

Added Busy filter to Agent Status Monitor applicable to presence for MS Lync and S4B

Microsoft Lync parsers: Start/end for internal calls

Generic CSV parser: supporting ring time, switching call parties for incoming calls

Add negate(~) support to search filters

Support for CDR collection from FusionPBX

Microsoft Lync parsers: Support park/pickup

Presence Settings UI