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UC Analytics is a monitoring and reporting tool which provides organisations a slice and dice view of their Lync usage. It can also report on other UC platforms including Cisco, Avaya and Mitel. The various modes of Unified Communications are generating huge volumes of data at a rapid pace, UC analytics delivers a 360-degree view of this, from the contact centre to the back office to remote branch locations. The analytical dimension of UC Analytics enables more effective use of resources reducing costs and improving efficiency.
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Dashboard Interface Enjoy the flexibility of a user
experience the way you want it, because you decide
what charts go where and what information is
displayed
Work from anywhere
Access and use the full
functionality via any
browser, smartphone or
tablet. Fully automated
the system runs itself
Monitor
resources
Ensure UC use is not
being abused, who’s
calling who? Are calls
going unanswered? Are
calls being answered in
a timely manner?
Optimize performance
Clear visibility of UC will
ensure correct time and
resource management
which is key to any
successful organization
Reduce costs
With visibility of your UC
usage and associated
costs tighter control can
be achieved resulting in
substantial cost savings
Report Builder Create your own custom reports
delivering only relevant information. Automate the
delivery of the reports by email and in the format that
you require such as PDF, Word, Excel or CSV
Management Reports Powerful and flexible reports
ensure there is no need to second guess if Lync is
being used correctly. Reduce costs, increase
productivity and improve network performance
Scalability Suitable to meet the needs of a single site
business through to multi-site global corporations
requiring the use of UC Analytics multi-currency and
multi-lingual capabilities.
UC Analytics is a monitoring and reporting tool which
provides organisations a slice and dice view of their
Lync usage. The various modes of communication
available (Voice, Video and IM) are generating huge
volumes of data at a rapid pace, UC analytics delivers
a 360-degree view of this, from the contact centre to
the back office to remote branch locations. The
analytical dimension of UC Analytics enables more
effective use of resources reducing costs and
improving efficiency.
Analytics and Reporting for
Unified Communications
UC
analytics
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Monitor, Control, Report
and Analyse MS Lync
