Code Software | info@codesoftware.net | +44 (0)20 3289 7100 | codesoftware.net

2 Arlington Bank | Bibury | Glos | GL7 5NE | UK | Company Registration No. 8726093

UC Analytics is a comprehensive reporting solution allowing smart management and control of your Unified

Communications through monitoring, reporting and analysis of Voice, Video, IM and Presence. It is easy to use,

displaying information in a simple to view format suitable for use by any employee within an organisation. Complex

call scenarios are easily interpreted without the need for time consuming manual processes.

Analytics and Reporting for

Unified Communications

UC Analytics

QoSCapacity

Planning

Cost

Control

User

Adoption

Quality of Service The ever changing

demands of UC requires effective analysis

and monitoring ensuring high levels of

service delivery and usage

Capacity Planning On-going assessment

of SIP trunks and other network elements

assists in infrastructure support and

planning

User Adoption Monitoring employees

usage of UC ensures correct user uptake

and highlights areas where training is

required

Cost Control With tight management and

control of expenditure organisations can

reduce costs, guard against abuse and

maximise investment in UC

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Automated Reporting Configurable Dashboard

IM Monitoring Volume and content analysis of IM’s

gives operational awareness down to end user level

Alarms Multiple user defined alarms give real time

notification when a pre-defined call criteria has been

met

Code Software | info@codesoftware.net | +44 (0)20 3289 7100 | codesoftware.net

2 Arlington Bank | Bibury | Glos | GL7 5NE | UK | Company Registration No. 8726093

Feature List

FEATURE

UC Analytics

UC Analytics

+

GENERAL

Platform Independent - MS Lync, Cisco, Cisco Jabber, Avaya, Mitel

Developed with HTML5, SQL, MS Reporting Tools

Comprehensive User Access Security Policies

Support for multi tenancy in a hosted telephony environment

Automated AD integration

REPORTS

Fully automated report delivery

Multiple report formats – Word, Excel, PDF

Inclusion of Pie, Line or Bar Chart in reports

Report designer - Select fields displayed in reports

Report style branding - Company logo, colour scheme and address

Report Builder – Comprehensive filtering

Inbound, Outbound, Internal, Voice, Video, IM

Averages and formulas used in summary reports

Enhanced reporting on quality including MOS

Standard Report Types

Capacity Planning (Peak and Sizing)

User adoption

Presence X

Conferences

Top Usage (Destination and employee)

Employee Details

Carrier Cost Comparison

Unused Extensions

DASHBOARD

Configurable dashboard user interface

Direct filtering on dashboards

Single click report generation from dashboards

Dashboard Types

Real time Presence / Availability X

Inbound Call Handling, Call Statistics, Call Type Summary

Gateway Summary, MOS, Top Destinations, Call Details

IM TRANSCRIPTS

View IM conversations text X

Search on key words within IM’s X

SYSTEM ALARMS

Alerts on call cost, MOS, duration and ring time X

Extension budgets for cost or duration X

TARIFF’S

Unlimited tariff’s

Apply discount or mark up to carrier charges