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u-Work Service as a new u-Work Service as a new collaboration paradigmcollaboration paradigm

u-Work Service as a new u-Work Service as a new collaboration paradigmcollaboration paradigm

Jung, JongmyungJung, Jongmyung

Senior ResearcherSenior Researcher

KTKT

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1.1. About Platform Research Lab About Platform Research Lab

2.2. IntroductionIntroduction

3.3. Worker-Centric Service ModelWorker-Centric Service Model

4.4. Trial Service of u-WorkTrial Service of u-Work

5.5. ConclusionConclusion

Table of Contents

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Part IPart I

About Platform Research LabAbout Platform Research Lab

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LifestyleSolutionLifestyleSolution

BizSolution

BizSolution

GrowthPotentialGrowthPotential

lowlow highhigh

low

low

hig

hh

igh

Limited Biz. GroupLimited Biz. Group

Infra Biz. GroupInfra Biz. Group

PotentialGrowthBiz. Group

PotentialGrowthBiz. Group

NewGrowthBiz. Group

NewGrowthBiz. Group

DeliveryDelivery

DeliveryDelivery

DigitalEntertainmentDigitalEntertainment

DigitalEntertainment

DigitalEntertainment

LifestyleSolutionLifestyleSolution

BizSolutionBizSolution

ProfitProfit

Background Deregulation : various bundling (inter/cross convergence) BcN policy : Convergence (voice+data, telecom+broadcasting) New Deal Policy : U-City, Localization of the central government

Background Deregulation : various bundling (inter/cross convergence) BcN policy : Convergence (voice+data, telecom+broadcasting) New Deal Policy : U-City, Localization of the central government

20072007 20112011

lowlow highhighProfitProfit

low

low

hig

hh

igh

KT’s Service Portfolio

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Platform Research Lab From Network Engineering to Service Infrastructure Development Role & Responsibility

Preparing the new growing power Finding the new business in the open service environment Researching Platform technology

Research & Development Network control layer

• Access control, Resource admission control, QoS Control, etc. Common service / Service Enabler Development

• Media, context, Messaging, Data Sharing, customer/Terminal mgmt, etc. Service delivery platform

• Service creation, Service Execution, Service access control, etc. Customer Service (product) Development

• Digital Entertainment, Lifestyle, Business solution

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Business Solutions Enabling the delivery of software as a service and accele

rating content Customers

Enterprises & service Vendors Services

Hosted Services• Communication as a service, Communication Open API for SaaS

Managed ServicesConsulting services

u-Office Platformu-Office Platform

Instant Messaging

on DemandComputing

CommunityServices

InternetVPN

ee--WorkerWorker CompanyCompany

HQ

RO

Manageable, Secure & QoS enable Network

SSL VPN 등을 이용한secure access

MPLS VPN을 이용한secure connection

Any TimeAny WhereAny DeviceAny NetworkAny Service

MobilityFlexibilitySecurity

Simplicity

Ubiquitous Network

PersonalizedPortal

Application Integration

Secure Access Via IPsec and SSL VPN

Secure Connection through the MPLS VPN

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Part IPart I

IntroductionIntroduction

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Collaboration

DefinitionsMultiple interactions between two or more entities

within business process for some common goal Interactions between members(P2P), between member

and system(P2M) and between systems(M2M).

Enterprise Needs Increase working efficiencyActivate knowledge sharing inside organization or team Increase enterprise productivity Improve product quality

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Collaboration Levels

L 2 : Communicative Effort

L 3 : Coordinated Effort

L 4 : Concerted Effort

Worker

Do Something

As a member of any project.

Companion

Customer IT

Partner Yourse

lf

L 1 : Collective Effort

C

o

ll

a

b

o

r

a

t

i

o

n

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Key drivers in collaboration Increasingly complex, global networked businessDrive for innovation, speed to marketFlexible working modelsStrategies that combine practices of one

organization with the insights of anotherRecognition of knowledge assets as a distinct

factor driving market value ratiosProliferation of low cost open networks and

services Increasingly complex delivery chain for knowledge

organizationsA generation of tech-savvy connected workers

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Worker-Centric (I-Centric + We-Centric + Process)

Objectives : u-Work

Digital,Broadband,

Convergence

Process

Web

IM

Blog

Mobile

iWorkspace

VPN

SFA

Worker

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Your Dream Work-Life Style

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Part 2Part 2

Worker-Centric Service ModelWorker-Centric Service Model

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Definition

• Considering both of the structured IT in the business process and the non-structured activities of a worker

• with a view to increasing productivity and efficiency

Realizing the optimized working environment that

a worker conveniently and efficiently can do his task anytime, anywhere.

• service composition based on a worker’s conditions such as role, context information and profile.

~ that a worker collaborates with the surrounding objects

(Companions, IT resources, etc.) to more effectively perform his

tasks in a business process.

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A Reference Model of u-Work Service

Workplaces

Hom

eu-Work

center

Stree

tCar

Hot-Spot

Business

Applications

Worker

Enterprise

Communication

Applications

Information

Sharing

Applications

Sensor/RFID

Applications

Termina

l

u-Work Platform

Service Composer

iWorkspace

Service

MediatorConditions Manager

Business Process

PDAPC

Secure

NetworkAdaptation Manager

Policy Manager

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Architecture of iWorkspace

WorkerTerminal

Multiple I/O

Adaptation

Manager

Policy Manager

Service Composer

Service

Mediator

Conditions

Manager

Profile

Manager

Context

Manager

Role

Manager Personal Activity

Tools

Group Activity Tools

Process Activity Tools

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Activity and Conditions of a Worker

Worker

Person

al

Activity

Group

Activity

Process

ActivityConditio

ns

SFA, CRM,

ERP, SCM,

etc.

Phone,

Messenger,

Conference, etc

Enterprise Policy,

Persoal Profile,

context, etc.

Performance

Management

Office, PIMS,

blog, wiki,

etc.

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Category of a worker’s conditions

Capacity of IT Resources

(Contract with Service Provider )

Worker’s role

(Business Process)

Dynamic Attributes based Policy

(Workplaces, Time, Internet or IP VPN,

etc.)

Periphery

(Access Network, Terminal, etc.)

Personal Context

(Driving, Walking, etc.)

Individuality

(profile management, etc.) Worker-

Centric

Enterprise

-Centric

Dynamic

Semi-

Permanent

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Part 3Part 3

Trial Service of u-WorkTrial Service of u-Work

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Objectives of Trial Service

User NeedsAnalysis

Service Verification

A B

Expanding u-Work concepts

D

Remote Collaborative Environment

C

Directing the remote-

collaborative

environment considered

innovative industry

complex, localization of

central government, etc.

by government plan.

Directing the remote-

collaborative

environment considered

innovative industry

complex, localization of

central government, etc.

by government plan.

Demonstrating u-Work

services

Presenting research

results

Founding u-Work

Forum

Demonstrating u-Work

services

Presenting research

results

Founding u-Work

Forum

Providing RT

Collaboration service,

Mobile Office service, u-

Work center, High

Quality conferencing,

Mobile viewer, etc. to 12

Orgs/740users

Providing RT

Collaboration service,

Mobile Office service, u-

Work center, High

Quality conferencing,

Mobile viewer, etc. to 12

Orgs/740users

Analyzing user

behaviors of u-Work trial

service Sensing the additional

needs of customers Preparing the

Promoting direction of

implementation

Analyzing user

behaviors of u-Work trial

service Sensing the additional

needs of customers Preparing the

Promoting direction of

implementation

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Hosted Service Model of u-Work Collecting/Integrating IT resources for u-Work Service, Configuring u-Work environment customized to each SMB, Tailoring workspace to each user.

u-Work Enablers(Repository)

Customer

u-Work Components

Collector

( Multi-Tenant

Architecture )

Service ProviderVirtualized

u-Work

u-Work

Configurator

SMB A

WANS LANS

SMB N

- - - - -

u-Work

Personalizer

Personalized Workspace

SoIP Components

Network

SDP

Network Componen

tsOpen API

(Internet)

3rd Party

Applications

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LER

LSR

LER

LSR

DWDM

LSR

BcN (MPLS)

KORNET SiSi

u-Work GW

BizCenter GW

SiSi

A corp.-HQ

A_LER

B Corp.

B_LERA Corp.-Branch

LSR

Business Center

Platform

3rd. Party

Biz Appl.

3rd. Party

Comm Appl.

u-Work Center

VDSL

Wibro

Nespot

PC

PDA

Mobile iWorkspace

u-Work Center Service

iWorkspace

iWorkspace

u-Worker

u-Worker

IPSec/SSL VPN MPLS VPN

Trial Service Deployment of u-Work

Portal

iWorkspace

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u-Work Center (KT, KORAIL)

Office ZoneOffice Zone

Community ZoneCommunity Zone

Open Space Closed Space

Culture ZoneCulture Zone

• Open Space : 6 personnel Rooms • Closed Space : Rooms for co-work and conferencing

Sharing the physical office space Increasing mobile users Work-Life Innovations

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Expectations

EnterpriseEnterprise SocietySociety

GovernmentGovernment•DecentralizationDecentralization

•Solving problems of Traffic, Solving problems of Traffic,

housing, etc.housing, etc.

•Eliminating Environmental Eliminating Environmental

pollutionspollutions

• New Working StyleNew Working Style

• opportunities for the opportunities for the

handicapped handicapped

•Increasing productivityIncreasing productivity

•Decreasing Office FacilitiesDecreasing Office Facilities

•Expanding the flexibility of Expanding the flexibility of

labor marketlabor market

• decreasing rush-hourdecreasing rush-hour

• Work-Life innovationWork-Life innovation

• More Employment More Employment

OpportunitiesOpportunities

u-Work

PeoplePeople

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You need not go office, Office moves with

You!

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Part 4Part 4

ConclusionConclusion

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Summary

Why do we need u-Work service ? A framework of the u-Work Service

•Reference model

•Architecture of iWorkspace

•Activities of a worker

•Conditions of a worker

Trial service

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Further Studies

Worker’sFactors

OrganizationalFactors

Service Factors

Worker-levelPerformance

Work-Life Balance

Controllability,

Robustness,

Stability

Group-LevelPerformance

Enterprise Innovation

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Thank You!