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you make a living with SaaS decided to So, ’ve Je Lawson je@twilio.com @jeel

Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

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Jeff's talk on monetizing your SaaS application, extended remix version for Cloudstock!

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Page 1: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

youmake a living

with SaaS

decided toSo, ’ve

Je! [email protected]

@je"el

Page 2: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

value created - some discount

= your price

simple, universal pricing formula

Page 3: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

value created

mea

surin

g

Page 4: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Businesses: mostly rationalMake Money

orSave Money

BOTTOM LINE

Consumer

OR

Business

Page 5: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

ConsumersAreNotRational

Page 6: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Businessesare PrettyRationalEvery decision driven two factors...

Page 7: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

IncreaseRevenue

ReduceCosts

ORMeasurable Value

Page 8: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Whiten your teeth with Colgate Dental Proadvertisement

Xlearn more

No measurable value?Stick ads on it!

Page 9: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

measurable value

business customersNeat!

have a framework for

so

Page 10: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

be proudand put a price on

your junkbits & pieces

value generation

Page 11: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Start

Does my service generate value?

Back to the drawing board How Much Value?

YesNo

Page 12: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Cost Based Pricing

Page 13: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Margin =ProfitPrice

Profit = Price - Cost

Price = Cost / (1-m )

Page 14: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Price = Cost / (1-m )

Price = $10 / (1-0.5)

Target Margin: 50% (0.5)Costs: $10

= $20

Page 15: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

What if your unit costs are basically zero?

Web Server Web Server

MySQL

$150 / mo

Page 16: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Value Based Pricing

Page 17: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Are they......saving money

by replacing a more expensive solution? #

...saving money on e"ciency because of you? #

...generating more revenue because of you?

HOW MUCH?

HOW MUCH?

HOW MUCH?

Page 18: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Are they......saving money

by replacing a more expensive solution? #

...saving money on e"ciency because of you? #

...generating more revenue because of you?

HOW MUCH?

HOW MUCH?

HOW MUCH?

- discount = YOUR PRICE

Page 19: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Competitive Pricing

Red Herring, see previous slide.

Page 20: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

$$$

Cost Based Value Based

Competition

sanity check:

do they converge?

Page 21: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

IsIt?

Page 22: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Customer Feedback Loops

Page 23: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010
Page 24: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Split Testing

Page 25: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010
Page 26: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010
Page 27: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

$1,000 / Mo + 0.001 / Msg

Page 28: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

$1,000 / Mo + 0.001 / Msg$0 / Mo + 0.10 / Msg

Page 29: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

$1,000 / Mo + 0.001 / Msg$0 / Mo + 0.10 / Msg

Page 30: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Talk to potential customers, learn the value prop during private beta

(which can be free)

Page 31: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010
Page 32: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010
Page 33: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010
Page 34: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Start conservative, drop prices if needed

Raise prices if merited, but

don’t fool people :)

Page 35: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

IsIt?

Page 36: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

If you’re unsure, just make more pricing

options.

Page 37: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010
Page 38: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010
Page 39: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Maybe I need mustard instead

Page 40: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Audience Segmentation

Page 41: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Quantities

Page 42: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Quantities

Page 43: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Features

Page 44: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Features

Page 45: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Support

Page 46: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Support

Page 47: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Industry Segmentation

Page 48: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Industry Segmentation

Page 49: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

O!er less attractive options

(that clearly, only suckers would buy)

Page 50: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Price Anchoring

Page 51: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Price AnchoringCHEAP!

CHEAP!

Page 52: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Figure out value generated

Test with Potential Customers

Free Private Beta

Go Public with a Price Tag

Adjust as necessary, ideally down

Use price levers & anchoring to Segment

Page 53: Twilio - Monetizing SaaS - Jeff Lawson Cloudstock December 2010

Je! [email protected]

@je"el